Lane S.
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Customer Reviews for Canton Market Place Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Canton Market Place Self Storage
karen B.
Just keep doing what your doing, Do it for GOD First and It is ALWAYS the RIGHT thing to do.
Mary S.
Office was closed by 3pm when I got there. I saw no one.
Jesse W.
Everything is very good at this location
JED E.
Jim and Mona are the best... They do whatever they can to accommodate you and always pleasant to deal with...
VICKY C.
The people that operate this location are great. Professional and helpful. The van on the other hand was dangerous to be driving. I did report it to them when I returned it and they said they would take it out of service and have it sent in for repairs.
Jed E.
Mona was excellent and friendly as ever...Thanks
Elisha B.
We did a mobile drop off.
Michael B.
Nothing
Peter K.
Friendly and helpful
NIKKI D.
Easy drop off in our new hometown
ROBERT C.
Enjoyed doing business with them
JED E.
Jim and Mona are my favorite uhul people nationwide... Jed
Michael S.
Friendly folks made one happy to use the service.
Angelia J.
This was my third U-Haul reservation pickup in as many weeks. It was my first one at this location, as I used the WP, Hwy 80 location prior to this. It was a subpar experience. I had to wait almost an hour in the heat, with friends waiting for me at my storage unit to help load up my truck, while waiting to get my truck. The lady there went to lunch and to run errands knowing I was going to be there to pick it up. Her husband couldn't help me with getting it moved forward without her there. I called the 1 800 number while waiting for her to return to see if the could do anything to help me. When I wasn't holding for someone to help me, I was being transferred to three separate people who couldn't help me. One time I was sent to a Canadian call center and then to the accounting dept. before the lady FINALLY showed back up. Somehow they (the lady in the office? someone she spoke to at U-Haul, online prior to me picking it up?) had switched how I picked it up from using the mobile app to having to do it in person. While the app has its downside, it's so much better to use than what I went through in this instance. Also, if you're going to have dogs in there barking and jumping to get out to me, don't yell at me to not touch the dogs. Trust me lady, I saw your signs about the dogs, and I don't WANT to touch your dogs. When your husband doesn't close the gate and they get out and start sniffing me, don't lecture me on which one is gonna bite me if I lean down to touch them. Again, I don't care to touch the dogs. I just want my truck that I've been waiting 50 minutes for. I did not have this experience with the WP location on 80. Canton pick up was a horrible experience.
Richard D.
gave me bad info on where to drop trailer
Jose O.
Not friendly at all I won't recommend it
David H.
This latest trip was my 4th rental with Canton. Each time the process has been perfect.
Gary L.
Jim & Mona Owens were great to deal with and very pleasant. Enjoyed meeting them.
joe D.
Very friendly
Jed E.
Seeing Mona and Jim just made my day....
brian M.
Very clean vehicle and friendly people who rented us the truck.
Sharon C.
I can't think of anything. Everyone was very nice and helpful. I enjoyed renting from this location. Everything went great.
Don H.
Super customer service - best service I have experienced
Sharon S.
The rental process was easy and the staff personnel were professional and friendly. They answered all questions and made sure we were comfortable with equipment, price, and knowledge about the process.
Ron A.
Lower the prices
George R N.
after hours but after hours drop off was well marked and all went well!
Jennifer B.
Should have been a easy move. Being in a area where UHaul stores close on Saturday by noon an are closed on Sunday. Picking truck up went Saturday night went smoothly. Sunday morning had no dollys. Only had help Sunday. Closed Store 70 miles We had to make many calls scramble to to find one ourselves. Also had to double the mileage on the truck.
Amanda N.
na
Bruce B.
I would prefer a little more information pertaining to after hour drop off. Other than that.... the site is great and lots of room.
CHRISTOPHER M.
Very Nice to deal with.
John P.
Got me on my way very quickly. Very helpful. Will use again.
Mike B.
Everything went as planned Good Job guys and ladies
Erik B.
Manager was very helpful
Paul L.
Originally the equipment was booked on-line and scheduled for pick-up at a local town. I arrive to pick-up the trailer but they have no trailer available, location was a joke, no help. I called the reservation center and this is where the real joke started. she told me on-line booking (I even had a reservation number) was not really confirmed or reserved. I was charged twice as much to pick up a totally different type of trailer in a town twice as far away. Service is crap, on-line booking a TOTAL JOKE. I'll do anything but use this company in the future.....
Leroy W.
I live in wills point had to pay for a extra 40 miles to get the truck and return it to canton so 40 bucks in mile fees that I didnt need to have.
Keely C.
There was a slight issue with the internet connection and the person helping me was unsure of how to trouble shoot or work around the issue in a timely fashion. There was no idea what to do when something didn't go as planned and information was not relayed properly. This particular location needs more training on situations like this to make the process easier for the customer.
Kyhl A.
I have sales tax exemption for agriculture purposes. I rented a trailer to transport equipment to my farm. I explained that sales taxes should not be charged. The staff person wasn't sure how to handle the situation because it was the first time someone had brought it up. She called her supervisor and it was explained to him. He said that Uhaul does not recognize sales tax exemption for agriculture and I would have to pay it. It was only $7-8 so I paid it. I think Uhaul should consider recognizing sales tax exemption for agriculture. There is a form provided by the State of Texas that is given to vendors to serve as a record for their bookkeeping. It is very common. Regards, Kyhl
Genevieve O.
Can't think of a thing, honestly.
Bob H.
Super nice location and personnel
Jed E.
I enjoy my monthly visit with Jim and Mona they are wonderful peoe and always take care of me...unlike the Grand Saline location I will never go there again... Thanks guys see you next month...
James A.
Couple who helped me were very friendly and knowledgeable
Donna S.
Very nice people
Terry B.
Truck would drive at an angle. Something wrong with drivetrain. Brake/ABS lights would come on and off while I driving. Tires needed to be balanced.
Jed E.
Jim and Mona are my favorite uhal dealers...keep up the excellant work...
Robert C.
Great service. The call I received the day prior with pick up details was most helpful. Thanks.
Kim A.
The check in process was extremely slow. All info that was added to my online reservation (license #, plate #, drop off place and time and other materials rented) was not available to the rental location per our check in lady. What's the point of adding the info if it all must be re entered. Took 45 minutes to check in because there was one other renter before us that had to go through the same process.
mike G.
This location was very clean. Looked practically brand new. Wasn't too sure about where to park the trailer as i didn't see any clear signage other than for RV parking. Only suggestion I have is to maybe make the app able to accept uploaded photos. Took shots of the interior and trailer location prior to opening the app and going through the return process only to discover that it only allowed live pics to be taken and saved. I had to drive back to the site and retake pics so I could complete the return. My fault for not taking my time.
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