Friendly and courteous staff.
STEVEN R
Customer Reviews for Canton Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’ve used the U-Haul on Canton Rd several times now, and every time has been a great experience. Eric is always helpful, friendly, and professional. He goes out of his way to make sure everything runs smoothly and that you have exactly what you need. The customer service here is excellent, and the process is always quick and easy. I highly recommend this location if you're looking for reliable service and a team that truly cares.
NATANAEL VWe had a great experience at this U-Haul. Eric helped us and he was incredibly helpful kind. He even let us borrow a hitch ball free of charge. 5/5 stars for this place!
HANNA NEasy
CHRISTOPHER JThe personnel was very helpful and friendly!
Keyon HMake sure all locations are doing equipment checks before renting. Both locations had lights out on the trailers. The guy renting the trailer was also rude and had a terrible attitude.
NICHOLAS UI was pleased with the service and security.
Andrew S | Overall Experience2nd time we had to use this facility for our storage needs. Excellent customer service and easy to work with.
Peter B | Overall ExperienceClean, modern trailer in excellent condition. Manager was very helpful. AAA+++
JOE WEasy and fast drop off. Very nice and helpful employee checked me in.
John WBest of the best truck and ppl to rent a U-Haul . The guy that works there is an amazing human . Very helpful and on point
Ion GThe sheet metal in the wheel well was bent so that it was scraping against the tire, which I didn’t realize until I was on the road, leading me to have to pull over to bend it back into shape. Looking up the address to this location on either Waze or Apple Maps also sent me to the incorrect location.
Jacob SExcellent, immediate customer service. Equipment was clean. It was a great experience
Joe WMake sure the truck is in good condition. Rubber frame around the door fell on me when I was driving the truck and I almost had an accident as the entire frame fell on me and obstructed my ability to hit the brakes. Owner was unapologetic and pretended he was unaware that the rubber frame was faulty.
LAURA IPerfect for my needs.
Carol A | Overall ExperienceThe two comments I have is the Canton RD location was wonderful, but I started off renting a trailer from the U-hual location in Boaz AL reservations made on Monday called three times that week to make sure everything was on schedule for Friday after hooking up to the trailer I went in the office to settle up and the employee hand me the phone and the manager told me I could not have that trailer after a long discussion and the manager yelling at me I unhooked the trailer and went about my business. That decision cost me over $200.00 dollars. Your manager should be replaced by someone who knows how to manage.
Scott Sgreat service/Very helpful
John SMy only comment was just that there was an old used coffee cup in the van when we picked it up, and that probably could have been cleaned out prior to our rental, but isn't the worst offense in the world. Thanks for your help, staff was very friendly.
Erin bMore accurate address for gps. Instruct uhaul personnel how to effectively transfer pickup and drop off from one location to another. Fortunately the person at this location was able to do that. First location I stopped at could not (or would not)
vincent sGreat personality keep it up 😜
Aristotle CI liked the customer service, the location, the fact they had the equipment we needed, and the price was right.
Linda MExcellent service! We had a complicated issue with our hitch obstructed by our spare tire, but Eric was quick to solve the issue.
Parker MEric and staff(Claire) are great very customer oriented
GARY T | Overall ExperienceThis is exactly the type of partner that should be in the UHAUL system. My experience with other locations has been dismal and there should be a deep clean of the roster of businesses that represent UHAUL. Canton Road Self Storage should be put up as a model for others to follow.
Ronald RStaff was very friendly and accommodating
Ronald JExcellent customer service
TORI MVery helpful. Always there and the facility felt safe.
MICHAEL B | Overall ExperienceWe were very happy with the price and the facility. Best deal we could find around.
Jodie G | Overall ExperienceI love this place!!!
Megan W | Overall ExperienceVery satisfied, the staff was especially helpful and thoughtful. Definitely recommend thank you Wayne
WAYNE H | Overall ExperienceI never had any issues with this facility and they made closing my account a very easy process with no nonsense. If I ever need a storage unit again I will be back.
ALEX G | Overall ExperienceI had a 10x10 for 2 years. Only reason I vacated my unit was due to relocating to another state. Billing was very smooth. Any mistake ever made was corrected same day by the owners. The managers were willing to allow me to make a payment late and not start the auction process once. I really will miss storing here.
DAVID S | Overall ExperienceThis storage facility was very good. The only negatives were that the caulk used to seal the units melted and dripped onto items in the unit damaging several things. It is unfortunate that the limo facility next door is often discourteous to the storage members by blocking the keypad to the exit.
SAM P | Overall ExperienceHated to leave this facility, was always clean, secure and management was always very professional, I only gave up my unit because I moved farther away and was not convenient for my almost daily visits
JOHN R | Overall ExperienceManager was curtious, knowledgeable and efficent, nothing more can be asked for, I have been and remain very pleased.
BRUCE J | Overall ExperiencePleasant experience, The gentleman at the front desk was very helpful and kind!!!!!!!
Alfrieda S | Overall ExperienceI had a great experience with all the employees at Canton Road Self Storage. If I ever need one again I will come back. Thanks for everything
PATRICK M | Overall ExperienceVery friendly and helpful
KEITH C | Overall ExperienceCanton Road Self Storage is a safe well lit secure place for your belongings. I highly recommen abd will be b ea co if needed. Thank You Michael!
GAYNELLE K | Overall Experiencegreat place. great people too.
Canton R | Overall ExperienceGreat customer service and well maintained facility.
LENORE T | Overall ExperienceThe storage unit was perfect for storing household goods for an extended period of time.
BEN J | Overall ExperienceThe phone customer service was great but I did not use the facility
Privacy R | First Impressions