Customer did not leave a comment.WADE M.
Customer Reviews for Capital Area Bins LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went well.John C.
Excellent service, very friendly, very professional, and the truck was spotless. My only suggestion would be that uhaul's per mile rate on top of the rental with the price of fuel is a little steep. I would definitely rent from this location again, just plan my trips a little better.Michelle G.
Customer did not leave a comment.Daniel B.
The entire experience was unsatisfactory. My location was changed four times, pick up time was suppose to be 2pm. Nobody showed up until 2:30pm. Had to do paperwork and didn't leave until almost 3pm. Mileage was only decreased .30 cents per mile and I had to travel an additional 40 miles.Tammy M.
It is difficult when location of pick up is changed as it adds so much time on a very busy day. This location was hard to find but really helpful and knowledgeable once I got there. The gentleman who helped me was great.patricia W.
Customer did not leave a comment.DWIGHT F.
Customer did not leave a comment.Dennis S.
The location was a little hard to find. The staff member was very pleasant & helpful. The online info was spot on - we had 2-3 rooms of furniture & they recommended a 20' truck, which was the perfect size. Thanks U-Haul for making our move a good experience!Bernard W.
I only needed a rental truck for the day. There were none available at the time at the Charlotte Hall MD U Haul facility. I had to contact the the main number to see what was available and the only one was in Prince Frederick, MD. It would have been quite a hike mileage wise. I called UHaul's Charlotte Hall, MD office the next morning and John came through for me! Not only did he cancel I get a better rate than expected. John was professional and very friendly and courteous. All went well and I had the truck back the same day as requested. Thank you so very much John!! You are AWESOME!!Rita H.
Easy in/easy out. Very quick drop off. Excellent serviceRobert A.
Customer did not leave a comment.William R.
Customer did not leave a comment.Jonathan K.
Customer did not leave a comment.JAMES P.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.Jeffrey T.
Nothing. Went perfectly.Gerald C.
Customer did not leave a comment.Linda G.
Customer did not leave a comment.John C.
I didn't get anything I paid for except the truck it'self. I had to drive 20 minutes out of my way to go get it. The truck or company wasn't ready for my 9am pickup, I didn't drive off the lot until an hour later, messing up the timing for my whole day and causing me to be late to my new apartment check in. Horrible and if I even have to move again I will never use U-HaulNichelle B.
Customer did not leave a comment.Dennis C.
Thank you for accommodating me in a hurricane!!April T.
Customer did not leave a comment.Antionette J.
John was excellent in every way possible. Highly recommend this place as long as John is working thereScott H.
Owner was very professionalWalter W.
Customer did not leave a comment.Elmore D.
Have vehicles available closer to customers location. Allow mileage rate adjustments after vehicle is picked up. Customer service horrible, and rude.Matthew L.
When someone rents from a specific location that is where you should pick up the truck. I was charged extra milage to puck up truck 51 miles before I loaded the truck.Todd C.
Customer did not leave a comment.JIM G.
Customer did not leave a comment.PATRICK S.
Customer did not leave a comment.Taylor R.
Customer did not leave a comment.Zilpha O.
went into the office and they didn't want to assist me, just directed me to online rental. didn't see anything on the website about a mileage fee. mileage fees aren't something apparent on the uhaul rental website.KEVIN H.
Customer did not leave a comment.BYRON J L.
Customer did not leave a comment.DENNIS C.
Customer did not leave a comment.Dori H.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Timothy L.
Customer did not leave a comment.steven R.
UHAUL notifications. I specifically requested Capital Bins, but the actual place of rental was in Hollywood and I had to round and round with UHUAL to transfer the reservation from the Hollywood site to Capital Bins. If the reservation stated one place, do not change the pick up place.Cindy S.
Customer did not leave a comment.Daryl G.
John gave great customer service and explained the equipment very well definitely will call him againRobin C.
Customer did not leave a comment.Kris O.
They were also closed when I was told they would be open again down load up load on phone took too much time taking pictures of truck location I dropped it off mileage again Not HappyTERESA F.
Just what we needed.John C.
Could not find the location, not well markedPeter D.
Customer did not leave a comment.Lauren H.
Customer did not leave a comment.KATHY W.