Uhaul needs to consider putting a running light on the front of the tow dolly's fender well. I know there are lights for people behind you to see the dolly. However, a running light on the front side of the fender-well would allow the driver to see (in their side mirror) where the tow dolly is in relation to the lane lines at night. This would improve safety.KENT D.
Customer Reviews for Capital Auto and Wrecker
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James R.
this is literally a ranch barn yard with a small out building as an office. Very poor internet connectivity so it took over 30 minutes to do the paperwork. Owner and son were very pleasant. Just not a convenient location for me as I was in Kerrville, Tx and not in Harper, Tx which is 25 miles away.RUSSELL L.
Customer did not leave a comment.janet S.
The person working had very little knowledge of the computer system so it took forever. I was supposed to give me a certain truck but she was too lazy to move it so I had to get another one.Jeff B.
Customer did not leave a comment.N'Dere F.
Site was closed on Saturday. There were no instructions how to work the mobile check in. My first instructions sent me to the wrong place. I prepaid for the truck and I had to pay additional money before the app gave me the code. The lock was rusty and didn't work. Very, very, difficult.CHARLES S.
Customer did not leave a comment.RONALD M.
Customer did not leave a comment.MAN H.
Overall good experience, but it was not empty when I went to pick it up. It was clean otherwise. Someone did take the item to dispose of. Very pleasant to do business with.ANNA-MARIA P.
I went to 3 other locations to drop off and no one would take it, as I signed up to drop it off any location, customer choice. Then I received a text stating that I had to drop it off here and that was cross town. Such a pain.ANTHONY N.
Speedy service, in and out.GARY B.
Very helpful staffROBERT D.
Everyone very helpful and friendly. Just keep doing what you are doing.DELMUS A.
You all cancelled my reservation and made me drive 3 hours out of the way to go pick up the uhaul. No warning in advance. I just showed up to location and found out truck wasn't there. That was in goldsboro. The best experience I had was in car city in Whiteville. I will never use uhaul againHunter G.
Customer did not leave a comment.HALE S.
Customer did not leave a comment.Jon J.
Capital Auto was exceptionally helpful considering they were not my designated drop off location. My original drop off location was Carolina Mini Storage with I had multiple issues and whom if I could rate I would zero stars.JAMES C.
Customer did not leave a comment.Valerie L.
Customer did not leave a comment.JAMES R.
Customer did not leave a comment.JOSE J.
Customer did not leave a comment.Tisha B.
Customer did not leave a comment.STEWART A.
Nowhere to park the vehicle. Personnel not very helpful.William B.
Customer did not leave a comment.Loyd S.
Customer did not leave a comment.WILLIAM L.
Nothing - very friendly and helpful staff and everything went smoothly. Thanks!JOHN D.
Customer did not leave a comment.mike P.
showed up to pick up trailer that I had already preregistered with my cc and DL. only to be met in a very small office full of 8-10 people having a party and eating. NONE wearing a mask, office rep was on phone thanking employer for their bonus and talked and talked leaving us at the counter waiting, then I had to show my cards all over again that i had gave online I would like to be contactedRONALD S.
Customer did not leave a comment.GEORGE R.
Customer did not leave a comment.LATRISHA J.
Customer did not leave a comment.Travis G.
Customer did not leave a comment.Baleigh N.
I don't hook up trailers very often, It would be nice if the person inspecting the trailer hook up new more than me about it.Jason C.
Capital Auto and Wrecker made drop-off a great experience. Even met the property owner--Greg Lee, who stopped to assist with drop-off.Robert C.
Customer did not leave a comment.Sherry A.
Customer did not leave a comment.John B.
Online drop off is faster and convenient.LUIS M.
Customer did not leave a comment.DOUGLAS R.
The lady at the front desk was so helpful and nice, thank you!CHRISTOPHER A.
Customer did not leave a comment.Gill B.
hard to park at location. auto repair shop. good service on trailer.Michael S.
Trucks are rented with only 1/4 tank of fuel which causes the renter to have to fill the tank as soon as you rent the vehicle.Chris H.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.Blair H.
Customer did not leave a comment.Shirleyann S.
Nice and easy Uhaul experience.Robert O.
Customer did not leave a comment.Ryan H.
The location was fine. However the truck had problems. I only drove 10 miles total and they charged me for 1000's of miles. The window on the passenger side had problems and made a very loud scratching noise when attempting to roll up or down. The window fell into the door and shattered and nearly caused me eye damage. This was of grave concern. I had glass flying around a moving vehicle. The district manager was very aggressive and intimidating. I really felt threatened and unsafe. This behavior will no longer be tolerated. Please ask Gleen cease and desist immediately. I will work vigorously to remain safe. I feel as tho I owe 20.00$ for the rental. Signed this day, Michael SmithMichael S.
Lauren called a few days prior to confirm my truck and trailer were on site. She was very pleasant over the phone and very much so as we met in person. The staff was courteous and helpful and made the start of our long move a little less stressful that morning!Dan G.
Theres nothing to improveTasha H.
Customer did not leave a comment.Gill B.
I had asked for a furniture dolly, but when I got there they only had a small dolly.Edward T.
Customer did not leave a comment.DANIELLE B.
Customer did not leave a comment.Ray B.
Customer did not leave a comment.Ted E.
Very sweet girl at the front desk.Brittany C.
Took 30 minutes to get truckkorey S.
Jacks on trailers would be nice. Very helpful for solo hooking and unhooking.Williams K.
Floor was dirty with trash, leaves, dirt, screws. Roof leaked and landed on new furniture. Have not inspected for apparent damage, as the trailer was unloaded at night in Charlotte..BART C.
Customer did not leave a comment.Victoria R.
I appreciated the fact that an employee connected the trailer to my truck for me. I have had other Uhaul dealers that required me to do its myself.alvin U.
The location itself is excellent. However, the customer service is not good. This location does not seem to be well managed. I would suggest improving the customer service and management.Alaina P.
Customer did not leave a comment.Barbara W.
Customer did not leave a comment.Barbara A.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Ingrid V.
Customer did not leave a comment.Thomas P.
Customer did not leave a comment.Trenton S.
after being charged three times for the same rental by uhaul right now I probably will not using uhaul againLEONARD K.
Customer did not leave a comment.
Customer did not leave a comment.terry H.
Customer did not leave a comment.Roger B.
Customer did not leave a comment.Michael G.
This location did not know where I was going. State, City or address. Knew about pick up but did not know beyond thatt? Is that a uhaul & Capital communication?larry L.
Customer did not leave a comment.Dennis H.
Lady was super nice an called lincolnton where I picked it up to try to get the mileage adjust but the guy on the phone wanted to be ugly about it so she had to call her representative was there about 2 hrs getting this issue fixedcrystal E.
Customer did not leave a comment.Nancy E.
Customer did not leave a comment.RAY D.
The back of the truck had trash. We didn't point it out and then got charged for it.Katherine F.
Customer did not leave a comment.LATRENDA B.
Customer did not leave a comment.James K.
Smooth transaction!Kevin K.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.Ralph D.
Customer did not leave a comment.CARL M.
One running light outHarry O.
Customer did not leave a comment.Angelene P.
Customer did not leave a comment.CYNTHIA T.
Friendly and helpful every time I have used this location.Arthur C.
nothing it was great!Janay G.
Customer did not leave a comment.bemjamin N.
Customer did not leave a comment.Kurt S.
Very nice person at the desk made the drop off easyLenora B.
I simply dropped off the vehicle here. It was close to ECU campus and student housing which made the dropoff easyScott G.
Customer did not leave a comment.Kelly M.
Customer did not leave a comment.Irving P.
Evidently one of the prior customers had a white dog. there was long white dog hair through out the cab. Also, my original contract was to pick up the truck on Sunday, because they weren't open, a new contract was written to pick up the truck on saturday. Because of this change in pick up date, I was required to drop off the truck a day early. because I could not logistically do that, I had to pay an additional charge for keeping the truck an extra day. Also - I had to add a quart of oil to the truck.Deborah V.