Customer Reviews for Capital Auto and Wrecker

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Capital Auto and Wrecker

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Michael S. on

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The location was fine. However the truck had problems. I only drove 10 miles total and they charged me for 1000's of miles. The window on the passenger side had problems and made a very loud scratching noise when attempting to roll up or down. The window fell into the door and shattered and nearly caused me eye damage. This was of grave concern. I had glass flying around a moving vehicle. The district manager was very aggressive and intimidating. I really felt threatened and unsafe. This behavior will no longer be tolerated. Please ask Gleen cease and desist immediately. I will work vigorously to remain safe. I feel as tho I owe 20.00$ for the rental. Signed this day, Michael Smith

Dan G. on

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Lauren called a few days prior to confirm my truck and trailer were on site. She was very pleasant over the phone and very much so as we met in person. The staff was courteous and helpful and made the start of our long move a little less stressful that morning!

Tasha H. on

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Theres nothing to improve

Gill B. on

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Edward T. on

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I had asked for a furniture dolly, but when I got there they only had a small dolly.

DANIELLE B. on

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Tasha H. on

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Nothing

Ray B. on

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Ted E. on

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Brittany C. on

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Very sweet girl at the front desk.

korey S. on

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Took 30 minutes to get truck

Williams K. on

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Jacks on trailers would be nice. Very helpful for solo hooking and unhooking.

BART C. on

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Floor was dirty with trash, leaves, dirt, screws. Roof leaked and landed on new furniture. Have not inspected for apparent damage, as the trailer was unloaded at night in Charlotte..

Victoria R. on

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alvin U. on

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I appreciated the fact that an employee connected the trailer to my truck for me. I have had other Uhaul dealers that required me to do its myself.

Alaina P. on

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The location itself is excellent. However, the customer service is not good. This location does not seem to be well managed. I would suggest improving the customer service and management.

Barbara W. on

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Barbara A. on

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Robert L. on

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Ingrid V. on

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Thomas P. on

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Trenton S. on

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LEONARD K. on

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after being charged three times for the same rental by uhaul right now I probably will not using uhaul again

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terry H. on

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Roger B. on

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Michael G. on

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larry L. on

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This location did not know where I was going. State, City or address. Knew about pick up but did not know beyond thatt? Is that a uhaul & Capital communication?

Dennis H. on

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crystal E. on

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Lady was super nice an called lincolnton where I picked it up to try to get the mileage adjust but the guy on the phone wanted to be ugly about it so she had to call her representative was there about 2 hrs getting this issue fixed

Nancy E. on

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RAY D. on

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Katherine F. on

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The back of the truck had trash. We didn't point it out and then got charged for it.

LATRENDA B. on

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James K. on

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Kevin K. on

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Smooth transaction!

Paul H. on

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Ralph D. on

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CARL M. on

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Harry O. on

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One running light out

Angelene P. on

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CYNTHIA T. on

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Arthur C. on

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Friendly and helpful every time I have used this location.

Janay G. on

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nothing it was great!

bemjamin N. on

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Kurt S. on

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Lenora B. on

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Very nice person at the desk made the drop off easy

Scott G. on

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I simply dropped off the vehicle here. It was close to ECU campus and student housing which made the dropoff easy

Kelly M. on

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Irving P. on

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Deborah V. on

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Evidently one of the prior customers had a white dog. there was long white dog hair through out the cab. Also, my original contract was to pick up the truck on Sunday, because they weren't open, a new contract was written to pick up the truck on saturday. Because of this change in pick up date, I was required to drop off the truck a day early. because I could not logistically do that, I had to pay an additional charge for keeping the truck an extra day. Also - I had to add a quart of oil to the truck.

Matthew M. on

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Phillip S. on

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Truck needs alignment and tuneup

Terri D. on

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PATRICIA W. on

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anne M. on

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daytrell D. on

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rocky C. on

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Tim K. on

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Thank you

PAUL P. on

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john B. on

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DENNIS J. on

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felt a little unorganized...couldn't find the key to the U-haul shed to begin with (had a spare that was used)...employee was polite though

MELVIN A. on

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Lolita S. on

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your charge of .99 per mile was too, too expensive!!!!

STORMY M. on

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RUSSELL S. on

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Everyone was great and did a nice job.

Mary L. on

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ANTHONY S. on

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AMANDA D. on

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JENNIFER H. on

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HILDA M. on

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SHERRY W. on

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I chose this location. The employees were quick and helpful. It is a small place and a bit difficult to find a place to park the truck but I would choose them again

DAN B. on

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Thanks for helping my daughter and two kids.

DAN B. on

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Thank you for assisting my daughter and two kids.

Tricia F. on

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MAHLON W. on

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Great exerpence

TONY C. on

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Everything was excellent

BILL C. on

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BOBBY R. on

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Location was closed at drop off. No personal interaction. An email was received the next business day closing out the process. Nothing noted.

STACEY A. on

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Diane F. on

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Customer service was exceptional.

ROBERT B. on

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N/A

JEFFREY L. on

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ROBERT B. on

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N/A

RICHARD W. on

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BRIAN B. on

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This facility was extremely accommodating! With a vast population of college students moving the weekend we rented, the staff was polite, professional, and helpful.

DAVID P. on

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WILLIAM H. on

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PRAVIN B. on

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Charged me additional cost for fuel even aftet filling upto correct level. Charged additinal for cleaning even after I swept the truck clean.... will never go back here or recomend anyone.

Rafael P. on

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SAM S. on

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Outstanding service-they went out of their way to help me.

PAUL E. on

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Nothing - good efficient service

wendy M. on

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They had 24 hour drop off but I didn't know where to park the truck and there really wasn't any space to put it. The drop off box was at least easy to find.

MARY H. on

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Nothing! It was great!!

RONALD M. on

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MILTON M. on

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andrew M. on

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Melissa was fantastic. Great customer service. If I need another uhaul, I'm coming back here.

SCOTT M. on

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LAURA K. on

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Jessica H. on

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