Customer Reviews for Capital Automotive & Wrecker Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Capital Automotive & Wrecker Service

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micheal L. on

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Have a good understanding with all involved in rental

Felicia R. on

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Everything was perfect!!!

ROBERT R. on

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John C. on

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I requested a dozen blankets but they were none in stock Nevertheless I was charged for the blankets and could not figure out, with the clerk at the drop off location, how to remove these or provide me with a refund. In addition - no one at the pickup location knew how to complete the requisite paperwork so I had to deal with someone on the phone at their other location - I never received any paperwork for this rental. VERY UNPROFESSIONAL!!!

Victoria J. on

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Latosha M. on

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She wasn't there even though we discussed the pick up the previous day. The place was closed for business. Some man had to call her to come over. I got the truck an hour later than discussed. I would have preferred the my first choice pick up location was hour. If the man hadn't come over I would not have gotten the truck.

Anita L. on

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Tom D. on

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Paul P. on

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My pickup was scheduled for 8:00 am on a Monday. The automated texts from U-Haul on Sunday said to call the number of the dealer. As they are closed on Sundays, there was no answer when called. Person who usually handles the rentals was not on site and had to remotely handle deal. Was around 45 minutes late getting away. Just a few kinks in the system, if your company is going to give a number to call for confirmation of equipment being ready then there should be a way of actually confirming. Poor fella at the site didn't have a clue what to do. Satisfied with end results but did delay my planned departure.

Howard S. on

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Should have been smoother since I pre-registered, had to call Greenville office to get lease done?

MERLIN N. on

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Very helpful kind and respectful

Jeremy C. on

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Karen M. on

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Check out and Check in process was quick and got me on my way.

Nanessti S. on

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Leanne G. on

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Donald K. on

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Jamie G. on

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No comment.

sharnese W. on

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MALCOM S. on

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Put a dolly on the truck.

mike B. on

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Catherine E. on

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Allison O. on

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Shelley D. on

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Christopher R. on

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Heather C. on

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John A. on

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After I came home with the truck, one tire had a nail. I returned the rental place and it was repaired immediatley. Also, I was not able to pick up the truck in Kinston, NC as I originally planned. Instead I had to drive 15 miles to Ayden, NC to pick up the truck.

Donald D. on

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Uhaul charged me for a half mile difference. Not very classy. I hope the 35 cents means more to you than me.

Rawland G. on

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The vehicle had a bad steering box it was all over the road , and the brakes were soft , if I had a long drive I would have Emg service and obtained a different Truck.

Thomas H H. on

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Nothing they were friendly and very helpful

STACY F. on

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mike B. on

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DONNA C. on

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Charles M. on

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This was a junkyard environment first truck was secured behind locked gate right in middle of pathway was a 24 ft RV dead center with exit from area impeding exit then the drive thru soggy mud which could have turn bad (stuck in mud) truck needs alignment or wheels balanced or the sort cause it was a fight to steer and lastly my estimate and final bill was 20 percent more because 3/16s of gas ended costing me in excess of $20.00 what manufactor builds a truck that 3/16 of a gas tank equate to that $$ total when regular fuel is is less than $2.00 a gal. Especially when the disclaimer posted in truck say $48.00 is cost of full tank now 3/16this cost $20.00...WOW U haul...hope I never need your svcs AGAIN.

michael A. on

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This location apparently had computer issues. They did not receive my reservation before leaving the day before so we had to wait over an hour for someone to get there - reservation for 7:30 on Saturday person got there, after I called the number on the note on the door (which was not the number I had been given for a contact), at 9:30. Then the contract could not be printed since there printer was not working. However, the lady was very nice, professional, and apologetic for our inconvenience.

DICK G. on

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No one at this location helped attach the trailer. We were given a number of which trailer to take.

BRANDON E. on

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Michelle L. on

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RETHA C. on

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hale B. on

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DELANA L. on

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after hours regulations should be posted some where outside. bc i rented a trailer, and there was no lock for the hitch to prevent trailers from being stolen, it did worry me, since the trailer was rented under my name-i would be held responsible if it were stolen. so i called customer service, and they walked me thru after hours drop off. told me to take lots of pictures for personal documentation, and to call them when i dropped it off so they could note my account...i did this, but there should be a better way....js

ASBEL M. on

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BRYAN H. on

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When I arrived, the truck had been double-booked. I had no truck at primary or alternate locations and ended up after 2 hours getting a local truck to take. This was in spite of the manager being told by Traffic that they didn't have time to deal with her problems, and then hanging up on me twice. The customer service people were very friendly, but Traffic was a public relations fiasco. Thanks to them, I will never rent from U-Haul again, if I have any viable alternatives. Rude, unprofessional and generally useless is how I would rate them! As for the people at the pick-up locations, they were very nice and helpful, but equipment was old, broken and barely worked. Battery was dead and needed to be jumped entire time I used it, and door wouldn't unlock on driver's side.

KIMBERLY J. on

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The truck was referred to as a "ancient truck" many bangs and dings, the key doesn't work on driver side, and the gas hand fluctuates. When I left the location I went less than 2 miles down the road to gas up. The gas hand never moved off E. 40.00. When returning the gas hand was still on E which 97.00 of gas charges was placed on my card. The return location, Megan, stated that they noted my account yet Uhaul stated the didn't see anything and would file a report. This made for a bad experience and one that could have been avoided with proper maintenance of fleet

PAM I. on

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This was a car garage not the cleanest location

LEE W. on

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Rachel F. on

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frank D. on

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ROBERT D. on

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Danna I. on

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Nice staff.

REBECCA R. on

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Capital Automotive was Extremely helpful and very knowledgeable about the whole process. When I arrived it took not even 10 minutes to get me driving even though I was confused, they fixed everything. Dean and his staff are true professionals, returning the truck was easy and quick as well. I will always use them for my U-haul needs as well as any of my friends and family. They know their business and truely look out for their customer's needs.

WANDA F. on

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DAVID B. on

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CHELSEA W. on

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Give a specific time to pick up the rental because I had to wait 30 min

Ashley B. on

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Terrie G. on

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GENE P. on

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JAN B. on

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Clean up

TONY C. on

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U-Haul lights on back trailer right side not working. Plus this wasn't the location I supposed to pick up from!!

JAMES C. on

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Scott J. on

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JEREMY A. on

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Again, excellent customer service

DAVID J. V. on

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There leaves and trash in the trailer. The owner did not assist nor did he offer to me in marrying thr trailer to my truck.

Kyle P. on

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SHAUN E. on

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Robert R. on

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If you are unable to be available during your scheduled store hours then call customers that are due to pick up and make arrangements with them instead of them waiting around for someone to come to the store

DANIEL S. on

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the trailer we rented has a water leak in it....no damage to contents but some of your blankets got wet..so i did not put them back in to the bags...sorry..thanks again.....dan

MARK W. on

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Truck had not been swept, was down a quart of oil, and nothing about the vehicle was reviewed with me. Some of the furniture pads were dirty. Truck had mechanical issues and slowed our trip down. I won't use U-Haul again.

Karl W. on

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HOLLY D. on

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franklin H. on

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JEREMY C. on

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Very respectful people thank you

bryan C. on

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crystal S. on

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Americas Choice C. on

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fast and friendly service

BARBIE H. on

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Dennis L. on

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John M. on

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This location was extremely professional and went out of their way to help. Our original reservation was not honored at the original location which had a discourteous attendant which was hanging up on us. Thank goodness for the location at Ayden!

James P. on

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Everything was great. Customer service was excellent!! Would definitely recommend you to family and friends.

FRANKLIN H. on

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David R. on

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PHILIP O. on

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Staff was amazing! The staff was friendly, honest and very helpful. I would recomend this site for any services that they have. In the process of my rental i droped and envelope out of my pocket that had $200 in it. I had no idea i had done this but the staff ran out and cought me to ask if i had lost something and returned the money. Honesty in this world today is hard to find and goes along way.

Randy H. on

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JAMES S. on

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Sean F. on

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The air conditioner hose was disconnected and it had to be fixed. They were able to give us another truck but it had a cracked windshield. They don't have time to maintain the trucks. Also the only truck available was 35 miles from our location which has 6 UHaul rental locations within a few miles,

TROY U. on

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william H. on

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Perfect!

ronald C. on

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GORDON G. on

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WILLIAM M. on

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Great experience. Very pleasant representative working there. I would highly recommend this location to anyone. I will definately use this location again in the future!!

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