Customer Reviews for Capital Self Storage
(U-Haul Neighborhood Dealer)

39 reviews

193 Versailles Rd   Frankfort, KY 40601

(502) 385-0379

Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(502) 385-0379

193 Versailles Rd
Frankfort, KY 40601

Services at this Location:

Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great keep up the good work. If I need a uhaul again I will rent from. You all without a doubt.

JEFFREY M. 
Rating:
5.0

Both ladies I interacted with were very friendly and more than helpful!

Benjamin R. 
Rating:
5.0

Capital Self-Storage was wonderful, but my experience prior to finding a truck from Capital was awful. I had reserved, online and then through text-message confirmations, a UHaul truck at Tread Pro, at 970 Louisville Road, Frankfort, KY, for noon on Saturday, March 27. I get to Tread Pro at 11:50am. The place is closed, there are no trucks out in the parking lot. Nothing, at all. Even though I had reserved a truck a week ahead of time. After calling three other UHaul places nearby (none of which ever answered the phone), I finally reached Capital Self Storage. I would appreciate an explanation for how my reservation got so messed up. My name is Scott Rollins, my email is scottlovesuga@gmail.com. Thank you

Scott R. 
Rating:
5.0

Love this location. Always so friendly, efficient and very clean!! Would definitely recommend it to any and everyone looking for a Uhaul.

Darrell L. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

Darrell L. 
Rating:
3.0

Truck was below E on gas gauge. I shifted to a smaller truck that had multiple songs on it. The text message to document it was delayed by 10 minutes. Interior of truck was dirty. Ashley at counter was trying to take care of it but check I. Was overalll much slower than it should have been. I was 44 minutes late getting to my destination due to having to get gas along with other delays. Check in of the truck when I brought it back took almost 15 minutes taking pictures of everything and documenting condition. Overall a decent value but could have been a much better experience overall.

john P. 
Rating:
5.0

Customer did not leave a comment.

Margaret M. 
Rating:
3.0

The attendant was very nice and the vehicle was clean, however, the computer wasn't working so I had to wait 30 minutes and ended up doing it via phone to another location. The tire was low and all the attendant offered was to give me a dollar for air. I wasn't sure the vehicle was safe and didn't want to get stranded with a flat tire, but I needed the vehicle. On my way to drop the vehicle off the next day the traction service light came on.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
3.0

The appliance dolly was not available. Ensure all ordered equipment is available.

David M. 
Rating:
2.0

Billed me for inaccurate fuel return. Returned the U-Haul on full and stated it was on a half of tank. The hassle to try and dispute that I returned it as I received it is disappointing

Morgan P. 
Rating:
4.0

Was charged an extra $50

Ciera W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Refer to top comment

Kerry S. 
Rating:
4.0

Customer did not leave a comment.

Kara F. 
Rating:
5.0

It was actually pretty great. I have rented from uhaul several times in my life and this was the best.

Jeremy P. 
Rating:
5.0

Customer did not leave a comment.

Jesse T. 
Rating:
5.0

Customer did not leave a comment.

Theresa T. 
Rating:
5.0

Customer did not leave a comment.

Madison R. 
Rating:
5.0

Customer did not leave a comment.

KEN R. 
Rating:
5.0

It was great

Melissa T. 
Rating:
5.0

Nothing that I can think of really!! She was really amazing and nice!!

Jessica M. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

The girls that work behind the counter were fantastic. Not only did they find a missing earring and get it back to me, I watchEd them work with other customers and their customer service was top notch. I've gone to two other U-Haul places around the area and I won't again. This is my spot and I'll certainly recommend them to others and personally use their services again.

SKYLAR C. 
Rating:
4.0

Excellent!

Pauline C. 
Rating:
5.0

Sometimes the person is so busy they forget about a dolly so I think it should automatically be included in the rental

Hope T. 
Rating:
4.0

Customer did not leave a comment.

Aaron P. 
Rating:
5.0

Sarah was amazing! Very helpful and knowledgeable!

Teresa M. 
Rating:
3.0

Customer did not leave a comment.

Tandy P. 
Rating:
5.0

Customer did not leave a comment.

Oliver F. 
Rating:
5.0

lauren was beyond great!!!!!!!!!!!!!!!!!

James S. 
Rating:
5.0

Lauren is amazing! Fast, efficient and knows her job!

Teresa M. 
Rating:
3.0

Customer did not leave a comment.

Rachel E. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Fast and smooth. Recommended.

Cheng-Nien Y. 
Rating:
5.0

Lauren is amazing to work with!

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Lawryn M. 
No reviews have been submitted for this location.

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