Customer did not leave a comment.SUSAN R.
Customer Reviews for Captain Hawks Designs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and knowledgeable about productROBERT K.
Customer did not leave a comment.JOHN P.
I reserved a van and called the day before to confirm but when I arrived they said it was rented out. They then checked and contacted the person to bring it back.ANGELA M.
Todo estuvo bienABIGAIL M.
Customer did not leave a comment.ROBERT A.
Customer did not leave a comment.KENNETH F.
The staff was very nice and helpful, but the van I requested was not available as per quote and the 10' truck I ended up with instead didn't have a ramp and was not very clean.DONALD M.
Not a complaint about Captain Hawks - they were good. Complaint is with U-haul and the reservation system. I did the reservation online, and wanted to pick up the truck at 7:30 am. When I get my confirmation notice it has the time listed as 9 am. Why have the choice for 7:30 available if your not going to honor it? So you would also think that a "reserved" truck would be available - after all - it's been reserved. I show up at 9 - and lo and behold - no truck available. Apparently whomever rented it before me still had not offloaded the rental and returned it when due. So now, not only do I not have my truck at 7:30, I don't have it at 9 either. Truck doesn't get returned until 10, they call, I go pick it up. It's filthy. The prior renters had been smoking in the truck (ashes all over the dash and door sills) and it reeks. They had also spilled soda all inside the doors where the cup holders were, and the floor was covered in sand. I know they didn't bother to clean it as I was waiting for it's return. And I told them when I returned it that I didn't do any of that - and wasn't charged for cleaning, so that worked out. This is the second time I've had availability issues after making a reservation. In August last year I wanted to rent a van. When I show up to pick it up, all they have are large box trucks. They're solution wasn't to find me a van - it was to offer to rent me the large box truck at the normal rate for the box truck. I countered that they could cancel the res., and found a van elsewhere. Fool me once - you know the rest. I'll be renting from Enterprise from now on.JOHN H.
Exactly what we needed for a small move.JUDITH R.
Very friendlyTamara B.
Equipment should be check out both by facility and customer before leaving the site not by customer after leaving via emailLUIS N.
Friendly ServiceMike W.
nice individual whom assisted meBEVERLY B.
none notedJodi C.
Customer did not leave a comment.Hector L.
Very friendlyBRETT W.
Everyone was helpfulEVERETT S.
The Staff were very customer friendly and was sure to answer my every question, had me on my way expeditiously.PAUL C.
Friendly and helpful people.GILBERT H.
Customer did not leave a comment.JOAN R.
Customer did not leave a comment.JESSICA G.
Customer did not leave a comment.REINALDO C.
Customer did not leave a comment.THOMAS B.
None they did a GREAT JOBRICHARD WEYRICK L.
I did move my furniture from one location to another one and everything went fantastic. Great customer assistance.WARDELL R.
Customer did not leave a comment.WINTER L.
Well, nothing really. I am elderly, and they did everything for me. All I had to do was drive away. Very pleasant people, nice convenient place easy to get in and out ofNANCY D.
Did self returnEDGARDO R.
Customer did not leave a comment.KARLA S.
Customer did not leave a comment.RONALD B.
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.BILLY C.
Side panel on driver's side should have been replaced before rental.could have been an issue.but the truck performed very well.JAMES L.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.JOEL P.
Customer did not leave a comment.HECTOR S.
Customer did not leave a comment.CHARLES P.
The people were very friendly and apologetic because the check out process was slow.Greg P.
Customer did not leave a comment.EVELYN C.
Customer did not leave a comment.AARON M.
Just making sure the computer don't freeze up.FREDERICK M.
Customer did not leave a comment.DEBRA W.
Many u-haul do excellent, but this location surpass them all. Please keep it up. Tks againTHOMASKUTTY V.
Customer did not leave a comment.TIMOTHY O.
Great people. I have dealt with these people in the last 2 years with trucks and trailers.John H.
Customer did not leave a comment.Robert H.
all involved were fantastic..it was an overall perfect transaction thank you ,, to themEDWARD B.
Customer did not leave a comment.Thomas B.
Very quick and easy drop off. Had a quick interaction and they were very nice.Kelly D.
Make miles unlimited during the week for local rentals.JOHN W.
Customer did not leave a comment.ARTHUR ERWIN H.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.LEWIS W.
Customer did not leave a comment.PAUL L.
Make sure your truck doesn't leakCHESTER A.
Customer did not leave a comment.Aida S.
I was so pleased with the truck that I wanted to purchase it for myself.LARRY S.
Scott is extremely polite and knowledgeable!!!CONNIE W.
i CALLED THREE LOCATIONS IN THE AREA AND ALL OF THEM SAID THERE WERE NO TIE DOWNS INSIDE THE TRAILER. UPON PICKING UP THE TRAILER I FOUND THERE WERE THREE TIE DOWNS ACROSS THE TOP AND THREE MORE ACROSS THE BOTTOM. OTHERWISE VERY HELPFUL.WILLIAM AMBROSE T.
customer service is wonderful very helpful always,,SHARON Y.
Great customer service and friendly and helpful staff.KENNETH F.
Not a high level of concern about my order.DOUGLASJOHN K.
Customer did not leave a comment.JAMES T.
The truck drank alot gas and im a business and i use yall all the tim but i wont now because of the corporate rate I have not been being charged to us supposably the guy that keeps rent them out captain Hawk says that the price went up I will no longer be using your trucks because the prices are not consistent enough for me to use for my business thinking about buying a truck now not using you all ever againBobby W.
Nothing the service was great,, he explained everything.. very nice young man..SHARON Y.
Customer did not leave a comment.MARK R.
Very good & professional customer service. Keep up with the positive attitude, y'all doing a great job..!!MARTHA M.
Customer did not leave a comment.WOLVERTON T.
These people take care of you. Always has what you need and very friendly! I highly recommend this location for all your uhaul rentals, and packing and shipping needs.CURTIS B.
Customer did not leave a comment.Dan H.
Customer did not leave a comment.Bobby W.
Customer did not leave a comment.MARK R.
Very friendly and professional. I was involved in an accident ( another person hit the rental truck ( I have the police report) I was asked for a copy and no issues.JAMES W.
They were super friendly and curious. Appease to do business with!KRISTA C.
Customer did not leave a comment.MARTA R.
good customer service, friendly and polite, very helpful, thanks very much.LEN M.
It seemed like the truck was out of alignment. It would shake once I hit 50mph. Other than that it was a good truck.Ruth W.
My experience with this business was excellent . Very nice people . I would absolutely use them again ,MONTE B.
Exceptionally good and professional service. I will use this service anytime I that I have a need. Thank YouFrank R.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.consuelo G.
Excellent customer service! Friendly, knowledgeable and willing to take care of you. Definitely check out their cool laser printing items. A definite must see.CYNTHIA H.
It was a simple drop off for me. The attendant made it very simple.JOSEPH B.
Customer did not leave a comment.Joe F.
Very friendly and helpful.Jack R.
Nothing. The customer service was awesome. I personally will be using Capt Hawks in the future. Besides the u-haul, I learned they can make any personalized giftsGwen C.
Customer did not leave a comment.Franklin T.
We will definitely use U Haul again... PCPatrick C.
Rentals shld be cleaned esp during covid. Reservations shld be guaranteed n honered and the $50 money back shld apply off the final receipt!!!!! I was very upset about my rental not being avail and i had to drive extra miles to get another one. I had to chng my scheduling and paid extra to my movers due to this incident. I then ended up getting charged even more money on rental due to i recvd rental way later than planned n had to leave my personal vehicle for 2 days this caused my helper to not be able to assist in bringn it back to my residence had drive to other dealer and that was a dirty smelly and filthy truck!!! Im very unsatisfied with uhaul and i feel i shld be refunded at LEAST the $50 for huge inconveniences i was placed in due to your co. Dealers and rentals.Lisa A.
Excellent customer service and clean equipment!Tammy K.
Customer service is way above anyone else in our county. A great place to do business.Steve T.
Much better than any other in the areaSteve R.
Customer did not leave a comment.Caroline F.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.Garland G.
A very well run business with a polite, helpful and knowledgeable staff. I would highly recommend this location.GLEN H.
I rented a truck for a long distance move and it was supposed to be air conditioned. They drove it out to me with the air conditioning on, so they had to have known no air would come out the vents, but they sent me in it anyway. It was a 90 degree Florida day and I had to drive that truck 3 hours without air coming through the vents. I was refunded only 40 dollars, which is not even as much as I would have been given if the equipment wasn't available. Very unhappy overall.Rachel F.
Customer did not leave a comment.ROBERT F.