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MATTHEW J
Customer Reviews for Car Connection Of Hopkinsville LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were excellent also great customer service
VICKY JExcellent service, very helpful staff.
JAMES CI could not have asked for a better experience, great support, trailer was in great shape, pulled straight,no mechanical issues, the paperwork was easy to do and rental price was very good
ROBERT HVery easy drop off. Staff was excited to have additional product which further clarifies redistribution of products needs to occur on a more regular basis.
Jeffrey NFriendly helpful and polite. Outstanding customer service.
ROBERT LExcellent customer service
RANDALL NNothing to comment they were wonderful very polite very professional
DONNA TThis is one of the worst experiences of my life. I've driven large trucks before with no issue. The transmission on this truck was so erratic I feared for my life for most of the trip. Upon notifying anyone at this company there seem to be a lackadaisical response and the customer service seemed lacking all around. I would like someone to contact me about a partial if not entire refund. I don't ever plan to use your service ever again from this experience.
DEVEN HVery fast, and friendly. Customer service is Amazing.
TONYA HMark was excellent at a fast check in and check out. It was a painless process. But, it definitely was most effective to do the main part of checking in online. I usually worry about hidden charges on this sort of thing, but they provided exactly what was promised. The whole move for a 20 foot truck and fuel was about $150.00 which was very economical. Thanks Darrell
Darrell FThe provided to damaged trailer wiring pigtail. It has damaged my vehicles taillights
Rex HVery polite
THOMAS PVery PROFESSIONAL, two thumbs up
TIMOTHY Q2nd time we have used this location and both times it was a fantastic experience
WILLIAM GGreat customer service!
SAMMANTHA KThank you
TAMIKA RNothing. Great service, great equipment and great people!
JASON BEverything was great! I wouldn’t change a thing
MELANIE BGreat people to work with. Will come here for my moving needs. Thank you
GREGORY PThe gentleman that runs this location is awesome! Highly recommend.
Ryan SThe business was closed so didn’t get to speak with personel. It was close to area moved too. Good spot for business just needs a bigger parking lot/space.
BARBARA JThe truck had an exhaust leak. I drove it anyway. Windshield wipers were marginal at best.
PAUL OCustomer service was great, with friendly & curious staff
CHARITY AI got fast and speedy service, even though the employer was training the employee on the paperwork, the inspection. and they were doing an excellent job at that as well.
BOBBY CNA
Marvin GUsed this U-Haul several times. They’ve ALWAYS been so accommodating with the equipment ready to go. Couldn’t ask for better service.
WILLIAM JKeep doing what you doing
KENNETH MMark went above and beyond to prove excellent service! I can’t thank him enough or recommend him enough to others!!
Devan DIt took 10-20 minutes to pick up the truck, and 10-20 minutes to drop it off. This was due to how slow the app was. I had good 5G service the entire time, but the pictures took a long time to upload. The pick up and drop off was unbearable because of this.
Jay ONothing it was a quick and easy process the staff was amazing and so helpful and understanding and caring.definitely the place I recommend if you need to rent a truck.
TISHA KOwner operator was friendly and very helpful and kind. Wonderful disposition
STEPHANIE TThe inside of the cab & the box unit were clean. No problems there. But the windshield was bug riddled. I expected it to be clean. ???
DONALD DYou all provided great customer service and made renting a U-Haul very easy! It was a very pleasant experience! Keep up the great service and professionalism.
MARIAN CGreat experience and I left more fuel than I received on purpose because of the great service
Donald SGreat service , no issue
Alfonzo WThey were friendly and I got in and out quickly
Jennifer DCustomer services was exceptional! He even answered questions we had about a future move. We will definitely be using this location again!
Victoria KU-Haul in Nashville was awful to deal with when we were contacted by them for our truck that had been reserved for over 2 weeks. They then proceeded to tell us they didn't have the truck and that we had to go a town over to get it. Then changed it again to two towns over an he later, and then said well we don't have that truck at all. We had to get a smaller truck and they never even called me to confirm anything after the first call. I had to call back and do all the stuff myself to ensure k had a moving truck! Poor poor customer service on there part!
Christopher DA pay raise for the manager.
Gregory MGreat people here!
Michael MThe windshield was extremely dusty and had bug stuck to it so hard to see, especially with bright sunlight. The change oil light was on and looked to be 2000 miles has to according to the sticker. The owner was extremely friendly and efficient in getting us on the road.
Debbie JThe service was excellent. The gentleman who waited on us was kind and very helpful.
Mary PIt was quick pick up. The man was super friendly, easy drop off as well. Thank you
Mallorrie SIf you book online and decline the insurance option, make sure you bring it up to the staff onsite, otherwise, you will be charged for it, which I was.
Nathan SAS ALWAYS,MIKE WAS EXTREMELY NICE & VERY HELPFUL IN EVERY WAY! HE IS DEFINITELY AN ASSET TO U-HAUL !!!
FRANKLIN KOur experience was outstanding! We had never used U Haul before and didn’t really know which truck/trailer to use. Mark Graham,the owner, was very helpful and guided my wife and I into making the very best choice for our needs.The price was perfect also! We would easily give he and his staff a 5 star rating!⭐️⭐️⭐️⭐️⭐️ Car Connection of Hopkinsville on ft Campbell Blvd
James RThank you so much to the Graham family for working with us!
christopher mBest experience renting at U-haul in my entire life, great location to pick up from!!!!
Jason M