Customer Reviews for Car Surgeon Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Car Surgeon Automotive

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Myron J. on

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Very happy with the visit/location.

JAMES R. on

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Customer did not leave a comment.

Joseph G. on

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??

Luis N. on

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The person checking us in had to redo things manually, so the wait was way too long. He indicated that not all of the information was there and I had a confirmation, this should have been an easy process

Robert B. on

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Daniel R. on

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Richard H. on

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I have used this UHaul dealer now three time for this particular move and they have always been excellent.

Jennifer S. on

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Your rates are too high for mileage!!

Gerald W. on

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Friendly, low key neighborhood shop. Good service.

gary V. on

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Speed up your computer system. I had a reservation, but they still had to re enter all the data.

TERRY P. on

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James C. on

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Make sure that the person checking out the trucks is available during the listed business hours.

timothy C. on

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jeffers K. on

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GIANCARLO B. on

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GIANCARLO B. on

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This location was closed. However, I used the U-Haul app to return my equipment. This worked great, I would definitely use this option again.

Thomas C. on

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don C. on

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? nothing,all is great. Very professional.

Paul B. on

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There was another U-Haul 9R and A Motors) I believe this is correct. South Deland on Woodland Blvd. You should check this location out. No one knew what was going on . Had no help at all so I had to back track to Car Surgeon. However I used U-Haul in the past and will continue in the future.Thank You for being there for me.

mariam L. on

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Sarah J. on

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The agent was very sweet and great.

Martin L. on

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leslie G. on

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mateo S. on

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Glynis C. on

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We rented the truck the facility was great the truck not so much muffler pipe was rusted and blew apart on our trip no places were open for repairs and didn't have internet or phone service at the locations we were in return the truck early told the tech at the shop showed him where my husband fixed it so we could get back he calls uhaul and they blame it on us with nowhere to stop for service and no service to notify them until we were almost home car surgeon was great uhaul not so much

John P. on

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Great small place, easy in and out . Our truck was there and waiting. Close to our house. Very friendly and quick to answer the phone when I called. Excellent service!!

henry J. on

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I used this a couple of times begore

John S. on

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Very good service in all aspects

April W. on

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Great customer service!

Jim P. on

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Owner of business was kind to back the trailer up into its parking spot. Greatly appreciated !!

shelley C. on

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The guys name was Lake and he was super personalble, engaging and super NICE! He won me over based on service and I will take my vehicles to his shop based on my rental experience. His father even came over and. Said hello! Super great service! Thanks

John R. on

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A/C in unit did not work until the temperature outside cooled down then it only worked for 1 hour. Gear shift linkage was very sloppy. Felt like it would come off in my hand at any moment. Windshield wiper blades worn beyond use. Had to pull over and stop during rain. Unit not in good shape.

Enrique R. on

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Kelly A. on

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william C. on

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william C. on

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Pete K. on

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cris P. on

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jared E. on

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BILL W. on

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Simon F. on

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Joseph D. on

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Clean the windshields, replace squeaky wipers, clean the interior, check the tires for cuts and bulges.

Robert R. on

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Fast, Friendly, Professional. Makes renting a truck a great experience!

david F. on

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Good service; have used them in past in the past. Will use them again.

Michael D. on

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Cynthia B. on

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Very helpful, and easy to work with.

Kelly D. on

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BARRY S. on

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The Locations people were great. However the reason I was at that location was that u-haul didn't have a truck... when I went to pick-up my reserved truck at a different location in deland. So I'll have to rate u-haul's corporate handling as not so good.

Gary C. on

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Mark S. on

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Lorie W. on

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Everything was wonderful. The business we picked our truck up from was so friendly,helpful, and made are rental so smooth. Thank you so much !

jeffrey A. on

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Paul R. on

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Elizabeth G. on

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Russell F. on

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The gentleman who helped me was especially courteous and helpful.

Don M. on

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Betty D. on

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Ken C. on

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Howard F. on

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Paul B. on

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Jim S. on

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Nothing was signed off as to whether the vehicle was accepted or not.

Andrew B. on

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Raymond S. on

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I felt the representative did everything that he promised me and he was very polite very helpful and very nice. And also I was in a new town where I didn't know my way around so he even took time to share some directions.

ROY P. on

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If anyone traveling from cost to cost it would be nice to have cruise control do to pain on leg and foot it may be a safety thing but not good for mover

JAVIER H. on

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THOMAS D. on

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Chrystal W. on

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MIKE K. on

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Paul B. on

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SONJA W. on

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susan M. on

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Very friendly young man, who did the transaction. Did not take very long to exchange info, and drive off with our rental truck.... Fast response on receiving final charges on invoice via email.... thanks guys for such a great job, and no stress!!! Susan McFadden

Karen G. on

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Brandon J. on

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Anne F. on

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Carrington H. on

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Bad customer service from uhaul customer service. Agent told me she couldn't do anything for me, which caused me to then cancel my reservation, and having to reserve a truck for another day. Then she hung on me. Disrespectful.

Henry J. on

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Rep was kind and informative both times pick up and return.

Eddie S. on

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Feels could provide better customer service we were unable to upgrade rented trailer to a trailer big enough to accommodate the move. More cabinets then expected We needed bigger trailer. We have been loyal customers for years. Very disappointed we had to leave counter tops because we were unable to upgrade trailer with u-haul. Will consider other alternative next move.

Troy K. on

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LYNN S. on

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SONNI S. on

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David M. on

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The office area was typical of a garage mechanic run operation.

Kim or Glenn Y. on

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Very accommodating to our Uhaul rental experience.

carl M. on

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very helpful removed from tow vehicle.good job thank you

lonnie B. on

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Carlos E. on

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The service was great! Lake took care of us fast and efficiently. The truck was clean and well kept. We'll return! Thank you!!

Virgil G. on

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The gentleman that assisted me was very professional and helpful...no room for improvement. However, the truck ran extremely poorly, missing and sometimes the truck sounded like it was going to seize up. The air conditioning didn't work worth a spit. Ended up with a rash on my backside from sweating in the seat because the lack of a/c. The plastic panel forward of the dash rattled so loud that in order to not hear it, the radio had to be turned up really loud. The horn was inoperable. At 66 mph the truck would shake so bad that I feared losing control. Even at the lower speeds, the truck only managed 7 mpg. If you truly want to improve my experience, refund me a portion of my rental fee. Fair is fair, I'm not looking for a total refund because I did make it in one piece without any damage to the load.

laurie R. on

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Jean M. on

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Awesome service! Honest people! Fast check in!!

FRANK' G. on

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Way over priced for a one day rental, will use a different company on next rental

Jim F. on

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David B. on

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your online reservation is messed up..i told it I wanted to pick up in Deland, FL. It took my deposit and gave me the phone number of the local deland pick up site(different from where I ended up getting this trailer) I then called that number to speak with a real person , only to be told it would need to be picked up in Orlando FL. I said I don't want that, I want deland and it gave me your ph#, so why is it in Orlando? she said go online and cancel and she would manually enter info for a local pick up and call me back. never got that call back so called the 800 number to be told twice they would put me on hold and fix things but that never happened I got put into an after hours phone cycle that asked if I needed roadside assistance and eventually disconnected. gave up in frustration and waited for the morning and went out driving to find my site and register for a different trailer then what I wanted all along. very bad experience getting a trailer reserved but the site I picked up from was nice...just wouldn't recommend online reservation to anyone.

Vernon S. on

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Mileage was deceptive. Quoted $0.59 online but turned into $0.99 when I picked up the vehicle. I will not rent from Uhaul again. Will also call BBB on this.

James A. on

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Conan W. on

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candice B. on

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Rick H. on

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Richard M. on

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wayne H. on

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Guytano K. on

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Joseph D. on

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You charged me for 2 days, I had the trailer for 24 hrs, which is what I rented it for