Customer Reviews for Cargo Bay Storage
(U-Haul Neighborhood Dealer)

34 reviews

1103 Kellum Loop Rd   Jacksonville, NC 28546

(910) 378-4308

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 378-4308

1103 Kellum Loop Rd
Jacksonville, NC 28546

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nick was super outstanding excellent attention to details very well explained and helpful.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
2.0

Customer did not leave a comment.

DAWN M. 
Rating:
1.0

The pickup location and man running it was awesome, however the server/ system they used at both the pickup location and drop off location both lagged and locked up so bad that the poor staff wasted time waiting on it to work or even load . My other issue was hidden fees that came weeks after my rental. Some how I hit a toll road costing me .41 cents plus a $1 no big deal so I paid it. Then a week later another bill for roughly $100 ... They knew my destination and I went no where else, Im not sure why I got charged extra. Insurance should cover stuff like this if you pay for it in my opinion. Workers are your strong point business model and taking advantage of customers is bad.

ROBERT J. 
Rating:
5.0

Awesome Service

ALVIN J. 
Rating:
4.0

Ensure facilities have the equipment customers reserve.

KRISTEN P. 
Rating:
5.0

Nothing, thank you for everything.

Robert B. 
Rating:
4.0

Only issue I had was no appliance dolly.

Debra C. 
Rating:
4.0

From this location I do not think anything needs to be changed. They had excellent customer service!! I will definitely use them again in the future.

JEAN H. 
Rating:
5.0

They bent over backwards to help me rent the trailer with a ramp for my company.

Thaniel B. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Very friendly and super helpful. Thank you for all your help. It is greatly appreciated.

KIMBERLY L. 
Rating:
2.0

We had originally reserved a tow dolly from a closer location. When we arrived, the tow dolly was not there although the website stated a reservation guarantee (did not receive $50 guarantee refund). We waited an hour for it to be dropped off. It never arrived. The next day we drove 30 minutes out of the way to the location on Kellum Dr. The straps on the tow dolly did not work properly. We were also made to return the tow dolly back to this location 30 minutes out of the way. We will try our best not to have to use U-Haul ever again. This is not the first time that we have reserved equipment online from U-Haul only to get there and find out it wasn't there in the first place.

Ashley F. 
Rating:
5.0

Excellent customer service

ANGELENE S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

The person who assisted us, was kind, polite and very helpful.

TRACY B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Great staff! They even came outside as I was checking out my truck to offer help and a faster solution. I will definitely be working with them again!

RONNIE L. 
Rating:
5.0

Excellent

John W. 
Rating:
5.0

Very professional and kind. Great customer service!

Nina M. 
Rating:
5.0

Customer did not leave a comment.

rebekah H. 
Rating:
5.0

I didn't even know the storage facility was a drop off. He did a great job and it was smooth process. It was exceptional

REBECCA A. 
Rating:
5.0

Customer did not leave a comment.

KEERAN M. 
Rating:
4.0

Customer did not leave a comment.

GREGORY H. 
Rating:
4.0

Nothing

Jake R. 
Rating:
5.0

Friendly & excellent customer service.

Crystal A. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

Ingo S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

There were many problems we encountered during our time using uhaul. We were given defective equipment that could have gotten us into a really bad accident! Upon trying to switch it out we encountered many rude employees and not a lot of solutions for our current problem! Overall it was very disappointing and I don't think we will be using U-Haul again!

Kelly C. 
Rating:
5.0

Very friendly staff at Cargo Bay Storage

John W. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
No reviews have been submitted for this location.

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