Customer Reviews for Carolina Mini Storage at Eastgate

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Carolina Mini Storage at Eastgate

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Linda T. on

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The man was so nice didn't mine taking up time with me so polite

Panell P. on

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Seattle T. on

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Nothing it was a good experience

Sharon P. on

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Nothing it was great service

Wael E. on

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Richard B. on

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Rented a van used it returned it. Very easy.

Coleman D. on

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Kayla D. on

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Elizabeth L. on

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The first time I used U-Haul the truck was newer and nicer. This one was okay.

Brandon R. on

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First time renting from u-haul and I was pleasantly surprised with my experience. I Grabbed a 10 ft truck and auto transport for the day. I had to pick up my 98 jeep cherokee that had a blown head gasket and left me stranded 75 miles away from home. This pair from u-haul worked out beautifully. One reason is because you have the vehicle fully secure on a platform. The other reason is because the dolly u-haul offers, though cheaper, could honestly really mess up your vehicle worse than it already was, that is if the drive shaft isn't completely removed. It is suggested by u-haul that it be completely removed, as well as your owners manual. Having your vehicle up on a dolly and be driven around for any extended period of time is harmful to your vehicle. I only say this because most people strap in the front two wheels turn the vehicle to accessories but the vehicle in neutral and go. If you do choose to do that at least consult your owner's manual or any forum on your specific vehicle. It was verrrrrrry windy on the way home. And the equipment handled perfectly. No problems what so ever. I would absolutely recommend towing your vehicle thru u-haul over having a tow service do it. That is if you have a bit of distance to go. It ended up being UNDER $200. The cheapest tow I could get was $400 for a flat bed to pick it up, after calling eight different wrecker services. So kudos to u-haul for offering this truck and trailer combo at an affordable rate. Sorry for the long review, im hoping maybe it can help someone who is considering towing thru u-haul or have someone do more research before using the vehicle dolly option. Also the guy at Carolina Mini Storage at Eastgate was awesome. He knows his business, was very informative, and gave me pointers on my trailer. Will definitely be back for any u-haul needs!

Bill A. on

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Casele S. on

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It was a good experience, to be expected when you have Jim as your representative.

Donald W. on

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George V. on

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Ali A. on

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Robert L. on

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Donald H. on

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Susan G. on

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Richard B. on

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BILLY W. on

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Ralph C. on

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My rental was a EXCELLENT experience.

paul D. on

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Eric S. on

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Maurice Y. on

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The software delayed my registration longer than expected.

Paolo D. on

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Laura S. on

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Trimai S. on

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No improvement needed! Jim has everything under control!!!

Summer C. on

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Price per mile is high. And if advertised for $19.95, it should be $19.95 plus the miles and not all the additional charges. I had no dolly in the truck I drove. That probably cost extra too though.

james M. on

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Jim was extremely helpful and nice! Especially because he unselfishly came in on a day the store is typically closed to allow me to rent a truck to help me move my fiancée.

Sharon P. on

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He was great, I love his spirit, very nice and understanding.

Jamie B. on

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Sonia R. on

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Michael O. on

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micheal H. on

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The tongue/receiver of the 6x12 trailer I got was very heavy. It took two employees and myself to safely lift it onto the hitch. At the drop off location they had stands that the receiver was set on to to make it much easier to hitch and unhitch the trailer due to less movement. If the location I picked up from had this stand and some wheel chocks(due to grade in parking lot) hitching the trailer would have been much easier and safer. Employees at the pick up location went above and beyond in my opinion. Also the spinning ball lock thing on the coupler sucks. Does not really lock, feeling of uncertainty about the safety of this style ball lock. Also anyone could just come along, unspin the nut and steal the trailer. For big trailers make 2” standard and 1.75 for smaller and get standard couplers. Anyone who doesn’t have the proper draw bar/ball could maybe rent one?

Joseph D. on

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DAVID C. on

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I have rented from this location 3 times and although I like the worker, he has problems completing the transaction. I will go to a different facility in the future when I need to rent a U-Haul

Rob W. on

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excellent service and smooth experience jim is a great customer service person very nice and the truck was really really clean AAAA+++++++

Cheyenna F. on

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Ernie S. on

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None needed. Customer service was excellent with everyone involved.

JAY L. on

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JOHN T. on

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The employee was excilent.

Rakia W. on

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N/a

David K. on

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If it aint broke don't fix great people very helpful thanks again

STACY C. on

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KRISTY W. on

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Love his personality

James R. on

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The manager at the location was a champ, the corporate Uhaul office however caused me nothing but aggravation. Worst experience in a long time. We used their "self-check out" system and had nothing but problems. U haul you need to get your act together and focus on getting the customer experience right with this new app. This customer did not appreciate the 1 hour (+) delay in trying to get their vehicle rented.

LATANYA M. on

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Ehilippa A. on

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Treated very well by the gentleman who gave me the truck- very pleasant experience.

CONNIE R. on

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James A. on

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william L. on

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Service was excellent. Vehicle was ready as scheduled with no problems or delays.

mindy P. on

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Vehicles dropped off should be recorded as "full" VERSUS 7/8 or 3/4. This caused a discrepancy because the drop-off location stated that it 3/4 needed to be put back in the vehicle versus the 7/8 that was in the vehicle when we received it.

PHILLIP H. on

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joe G. on

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GEORGE F. on

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Alexandria S. on

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Ken S. on

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ALLEN E. on

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The place was great and made the rental process easy!

CASELE S. on

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My experience was great,Jim was very curtious and professional. This was my second time having to do business there and the service I received both times were awesome.

JUDY B. on

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252-558-2298 if you really want to know what I think. Word of mouth is your best advertising source and I would not like the things I have to say if I were a business owner. Ball is in your park. Do you really want to know what I am saying. I have nothing to lose by not contacting you.

eric W. on

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This location is fine, the UHAUL was of doing business needs drastic improvement from the way they reassign trucks with no notice to the way some of the franchisees do "their own thing" and leave the customer scrambling at the last minute and waisting time on what is already a stressful day.

Raeann G. on

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Sarah C. on

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jeff B. on

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Upon completing the necessary paper work and hooking up to the trailer, the store operator discovered one of the 5x8 trailer tail light bulbs was not working. He refused to go get a replacement, so I bought a replacment lenses and bulb kit from Advance Auto and installed it myself, and it worked perfect. I am hoping the return dealer will credit my purchase back to my credit card.

RICHARD O. on

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I have rented from U-Haul many times. This transaction was the best that I have ever experienced, thorough, fast and friendly. Very highly recommended!

JODIE W. on

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Robert W. on

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Best customer service that I have experienced in a long time. Great place to deal with.

angela K. on

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Tierney G. on

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William S. on

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Brenda K. on

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Not a thing. Your U-Haul representative was wonderful, helping to ensure my vehicle was properly equipped and assisting me with getting the trailer on my car. Thanks for a great experience! I'll definitely rent again.

ALEX S. on

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Very smooth and easy process.

Sharon R. on

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The gentleman that helped me was very friendly, the uhaul was ready & clean. I would rate this experience as Excellent!

STEFANIA B. on

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I enjoyed the service provided.

HARRY C. on

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YANIRA N. on

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I will recommend this location 100%, very professional and work with you if any problem goes in the way. ?

Katelin R. on

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Raeann G. on

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They go above and beyond at Carolina Mini Storage to get you the equipment you need at the location you prefer, all with a friendly attitude and a smile. It was an excellent experience and I will definitely be using them again for the next move.

lucy T. on

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I did not open the two bags of protection mats and on the truck it said I could return them to receive $25. back for them. He did not know anything about this. Gave me a 1 800 number to call and they told me to contact where i dropped it off. Basically I got the run around and never got the $25. back.. I wish he was just as helpful as the Vineland, NJ office.

Nicole L. on

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Alicia S. on

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Mr. Jim was awesome! Check-in was fast and easy. Don't go anywhere else. Contact Mr. Jim for uhaul service.

William O. on

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Nothing at all! The service was superb

STEVE P. on

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Excellent service! Jim went above and beyond to make sure we had a truck for our move. Highly recommend this location!

Grace M. on

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Michael T. on

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This location was awesome there is a storage facility here and after my experience with the rental I almost felt guilty that I had not used them for storing my things. These people are so nice I recommend them as the best place to rent a truck in town!

Jesika J. on

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David S. on

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Laura R. on

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Jim Coggins is very professional and friendly. He is a pleasure to work with and is always available to support UHaul rental. (Also the storage facility...) Laura Rogers

Sandra D. on

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Gerald L. on

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Tracy M. on

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Great customer service, called me to confirm the reservation the day of pickup for the truck. Friendly and helpful.

GRACE M. on

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The experience could not have been better! The clerk stayed open a little later so we could get the truck we needed, we did the paperwork and he was one of the most helpful and nicest employees we could have encountered! Good Job!!!!

Betrina R. on

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Betrina R. on

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Takiyest B. on

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The site manager was polite and courteous. Awesome Guy!!

CB Y. on

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The truck was ragged. The drivers door seal was useless, it sounded like I was driving a motorcycle. The truck leaned so heavily to the right it made it nerve wrecking to drive, although I had loaded it correctly.

Chris C. on

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Very friendly associate, extremely smooth process. 5 star!

Billy B. on

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Just charge a daily rate. Instead of charging daily rate and for mileage

ADRINA M. on

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