Customer Reviews for Carolina Mini Storage
(U-Haul Neighborhood Dealer)

399 reviews

3275 Landmark St   Greenville, NC 27834

(252) 321-8149

Location Hours

  • Monday - Friday:
    9 am - 1:30 pm / 2:30 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(252) 321-8149

3275 Landmark St
Greenville, NC 27834

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1:30 pm / 2:30 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Duane D. 
Rating:
5.0

Customer did not leave a comment.

hector R. 
Rating:
2.0

Customer did not leave a comment.

Marilyn R. 
Rating:
5.0

Using numbers instead of words for the contact in case of emergency

Alex O. 
Rating:
5.0

Customer did not leave a comment.

CHRIS T. 
Rating:
5.0

Customer did not leave a comment.

TERRY L. 
Rating:
4.0

Customer did not leave a comment.

Gayle H. 
Rating:
5.0

Customer did not leave a comment.

WADE E. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
4.0

Customer did not leave a comment.

MAURICE M. 
Rating:
5.0

Alice was excellent, efficient and super kind. Would go back anytime! I'm recommeding without hesitation.

SPENCER B. 
Rating:
5.0

Highly recommend this office, well above other locations available in Greenville. Fast, efficient, and extremely friendly and reliable

JILL S. 
Rating:
2.0

Improve lighting for night time customers. U-Haul should create a more user-friendly app.

WILLIETTE C. 
Rating:
3.0

Customer did not leave a comment.

BEATRICE H. 
Rating:
5.0

Customer did not leave a comment.

MARVIN H. 
Rating:
5.0

Customer did not leave a comment.

Jenna W. 
Rating:
2.0

Customer did not leave a comment.

Jennifer B. 
Rating:
3.0

Ability to actually rent the U-Haul without having to call the customer service line. Ensure the 24/7 pickup is actually working as it is supposed to

Jolynn W. 
Rating:
4.0

I was very pleased with the service. The Rep was very helpful.

TRACEY O. 
Rating:
5.0

Alice was amazing. Love this place. Will try this location first next time

ROY K. 
Rating:
5.0

Customer did not leave a comment.

Peggy P. 
Rating:
5.0

Customer did not leave a comment.

Blake C. 
Rating:
5.0

The woman who assisted me with my rental was so Helpful!!!! Please Thank Her for Me

Leslie H. 
Rating:
3.0

Customer did not leave a comment.

LERHONDA H. 
Rating:
5.0

Everything that could be done is already done. I've only used them twice but as the need arises I will used them again. I told my friends about them. 😊

Walter H. 
Rating:
3.0

I used the app. Although I've used it several times it still takes 20-30 minutes to go through everything. I thought using the app would be more efficient but it isn't. Whenever Covid is over, unless the process of the app is faster, I will discontinue using it.

Sonny B. 
Rating:
5.0

Nothing

Yvonne R. 
Rating:
5.0

Customer did not leave a comment.

alma P. 
Rating:
5.0

Alice was just the best. So helpful. I will return!!

Marvis C. 
Rating:
5.0

The on-line check-in tool didn't work, I was on hold for over 10 minutes waiting on a rep who told me she would note my account. I was then charges $21.40 for an after hours service fee. I am disputing that charge. I paid for two days, only drove 9 miles, and to be charged for calling a 1 800 number when your required so isn't working, well, that is rediculous. Plus, the truck was back 18 hours early. The location was great, but the non-working ap, long hold time, and erroneous charge all made it a poor experience.

Brent C. 
Rating:
5.0

Just want to say why I said no to was equipment clean and well maintained. There was trash in it from the last renter and it smelled of cigarettes.

Duane D. 
Rating:
3.0

Too expensive. $1.19 per mile.

Brenda D. 
Rating:
4.0

Customer did not leave a comment.

Duane L. 
Rating:
5.0

If someone pays for something like a utility dolly then hopefully have it in the truck for them. I paid for utility dolly that wasn't even in the truck so i had to move without it

Colin Q. 
Rating:
5.0

The checkout process was a bit long but otherwise everything was good.

John M. 
Rating:
5.0

Customer did not leave a comment.

GENERAL B. 
Rating:
2.0

Representatives was roughly giving expression like she don't like it when I went there around 4 and she even don't explain properly about when location closed then how can I drop off vehicle back. When I go online that is going to explain me very easy to do drop off with mobile

VIREN P. 
Rating:
4.0

The trucks steering wheel was very loose an the truck was pulling to the right a lot. Was very cautious about driving the truck

Sabrina W. 
Rating:
5.0

Customer did not leave a comment.

Iris O. 
Rating:
2.0

Turned in truck 12 hours early and they charged me a damn after hours fee of $20. What a bunch of bulls%^t! I should have just turned it in the next morning. Will not rent from here again.

teddy P. 
Rating:
5.0

Customer did not leave a comment.

Connie B. 
Rating:
4.0

Customer did not leave a comment.

Evonne G. 
Rating:
5.0

Customer did not leave a comment.

JIMMY R. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G. 
Rating:
3.0

The photo of id is time consuming and it takes a long time to load up and the rate should stay the same on fridays 99 cents a mile is too much and i was charged 3 times i have to call costumer service tomorrow

lacreshia P. 
Rating:
5.0

I was very pleased.

Denese T. 
Rating:
5.0

Everything went very smooth ??

Shana B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Nothing. Everything was explained clearly so they're wouldn't be any surprises.

Leoardus W. 
Rating:
5.0

Customer did not leave a comment.

Curtiss L. 
Rating:
5.0

Fix the U-Haul website

Hayley J. 
Rating:
5.0

Customer did not leave a comment.

Taylor J. 
Rating:
5.0

Customer did not leave a comment.

Johann C. 
Rating:
4.0

Customer did not leave a comment.

Kathleen R. 
Rating:
5.0

Wonderful service. Alice went above and beyond to make sure I fully understood every option and laid out everything for me. She worked with me and gave me more time than I thought I needed. And I actually ended up needing that extra time. It was a very pleasant experience and I certainly would go back to this location. Thanks again alice!!

Brandon R. 
Rating:
5.0

Customer did not leave a comment.

Maribeth B. 
Rating:
5.0

Customer did not leave a comment.

Keshia J. 
Rating:
5.0

Customer did not leave a comment.

Shaleek B. 
Rating:
1.0

I rented a U-Haul on Saturday to move my home from one house to another I rent a dolly and the 19.95 Uhaul. My total came out to $47 and some change. I purchase 15 miles that was already taken out with my purchase I returned the U-Haul at 4:15 p.m. at 5:29 they charge my car again for another $20. I call today because they was closed Monday for Memorial Day. Tuesday(today) came I called and she told me I drove 31 miles now that's a lie I only moved 2 1/2 miles away we only took three loads there and back i purchase 15 miles. And she going tell me there is nothing she can do. I want my $20 back.

Jasmine B. 
Rating:
5.0

Customer did not leave a comment.

duane D. 
Rating:
5.0

Extremely nice and professional to work with. Quick and easy to pick up and return.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Cierra M. 
Rating:
3.0

They changed my pick up location which was inconvenient for me . I was charged for 2 days insurance on a one way rental even though I only had the truck for 5 hours

Bryson H. 
Rating:
5.0

Customer did not leave a comment.

Adrianne B. 
Rating:
5.0

Customer did not leave a comment.

Connie B. 
Rating:
5.0

Customer did not leave a comment.

Jill G. 
Rating:
5.0

Customer did not leave a comment.

cierra M. 
Rating:
5.0

Customer did not leave a comment.

abdou N. 
Rating:
5.0

Customer did not leave a comment.

abdou N. 
Rating:
4.0

Customer did not leave a comment.

STEVE P. 
Rating:
5.0

Even though the establishment was closed, I got help from the very nice and kind lady who happened to be at the location and was kind enough to sign me in and make sure I got the truck I needed and asked for. She is awesome!

Monica C. 
Rating:
5.0

Lower the mileage price

VALERIE D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Katrina M. 
Rating:
5.0

Customer did not leave a comment.

patricia H. 
Rating:
4.0

The truck I rent sounded terrible. Like the muffler was not attached, I wouldn't want to take it on a long trip anywhere in that condition. Other than that Alice was a wonderful help!

Kenneth I. 
Rating:
1.0

I rent it for only two hours end up at 112 dollars the charge me each mile .69 I didn't know that bad experience

abdou N. 
Rating:
3.0

Take the pad pack and hand truck OUT of the truck. They take up valuable cargo space and are in the DAMN way!!!!!!!!!!!!!!Whose bone head idea was this?

joey H. 
Rating:
5.0

Customer did not leave a comment.

lacreshia P. 
Rating:
2.0

Customer did not leave a comment.

Laronda T. 
Rating:
5.0

nothing.

Rating:
4.0

No complaints. Customer Service Rep. at the office was very courteous and knowledgeable.

GARY K. 
Rating:
5.0

Customer did not leave a comment.

Suresh N. 
Rating:
4.0

The Uhaul computer systems need improvement. Took way too long to get me signed up and driving.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Absolutely nothing, explementary service.

ROMONA T. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA S. 
Rating:
5.0

Customer did not leave a comment.

LEAMON W. 
Rating:
4.0

My only problem is there was only 1/4 tank of gas. Everything else was excellent.

Africia O. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN W. 
Rating:
3.0

Larger trucks available and larger dollies for furniture and appliances.

John S. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Both Brenda and Alice were very helpful and pleasant to work with.

william L. 
Rating:
5.0

Everything was ready for us, and the customer rep was very helpful.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Machelle J. 
Rating:
5.0

Customer did not leave a comment.

phil G. 
Rating:
4.0

Easy to get in and out of the location. The nice lady who got us on the road was easy to work with both picking up the truck and dropping it off.

Jeffrey C. 
Rating:
3.0

Training for the use of the new debit/credit machine. We had to scan our cards 6 times, then they finally gave up and used their old scanner. Then, upon return, we were overcharged for insurance but they didn't know how to remove the charge. So, in the end, we were overcharged $14 for the insurance.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Maurice W. 
No reviews have been submitted for this location.

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