Customer Reviews for Carolina Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Carolina Mini Storage

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JIMMY R. on

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Jacqueline G. on

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lacreshia P. on

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The photo of id is time consuming and it takes a long time to load up and the rate should stay the same on fridays 99 cents a mile is too much and i was charged 3 times i have to call costumer service tomorrow

Denese T. on

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I was very pleased.

Shana B. on

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Everything went very smooth ??

ROBERT B. on

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Leoardus W. on

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Nothing. Everything was explained clearly so they're wouldn't be any surprises.

Curtiss L. on

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Hayley J. on

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Fix the U-Haul website

Taylor J. on

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Johann C. on

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Kathleen R. on

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Brandon R. on

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Wonderful service. Alice went above and beyond to make sure I fully understood every option and laid out everything for me. She worked with me and gave me more time than I thought I needed. And I actually ended up needing that extra time. It was a very pleasant experience and I certainly would go back to this location. Thanks again alice!!

Maribeth B. on

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Keshia J. on

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Shaleek B. on

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Jasmine B. on

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I rented a U-Haul on Saturday to move my home from one house to another I rent a dolly and the 19.95 Uhaul. My total came out to $47 and some change. I purchase 15 miles that was already taken out with my purchase I returned the U-Haul at 4:15 p.m. at 5:29 they charge my car again for another $20. I call today because they was closed Monday for Memorial Day. Tuesday(today) came I called and she told me I drove 31 miles now that's a lie I only moved 2 1/2 miles away we only took three loads there and back i purchase 15 miles. And she going tell me there is nothing she can do. I want my $20 back.

duane D. on

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Jeffrey H. on

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Extremely nice and professional to work with. Quick and easy to pick up and return.

Cierra M. on

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Bryson H. on

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They changed my pick up location which was inconvenient for me . I was charged for 2 days insurance on a one way rental even though I only had the truck for 5 hours

Adrianne B. on

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Connie B. on

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Jill G. on

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cierra M. on

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abdou N. on

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abdou N. on

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STEVE P. on

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Monica C. on

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Even though the establishment was closed, I got help from the very nice and kind lady who happened to be at the location and was kind enough to sign me in and make sure I got the truck I needed and asked for. She is awesome!

VALERIE D. on

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Lower the mileage price

THOMAS P. on

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Katrina M. on

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patricia H. on

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Kenneth I. on

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The truck I rent sounded terrible. Like the muffler was not attached, I wouldn’t want to take it on a long trip anywhere in that condition. Other than that Alice was a wonderful help!

abdou N. on

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I rent it for only two hours end up at 112 dollars the charge me each mile .69 I didn’t know that bad experience

joey H. on

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Take the pad pack and hand truck OUT of the truck. They take up valuable cargo space and are in the DAMN way!!!!!!!!!!!!!!Whose bone head idea was this?

lacreshia P. on

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Laronda T. on

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nothing.

GARY K. on

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No complaints. Customer Service Rep. at the office was very courteous and knowledgeable.

Suresh N. on

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KEVIN R. on

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The Uhaul computer systems need improvement. Took way too long to get me signed up and driving.

Adam M. on

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ROMONA T. on

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Absolutely nothing, explementary service.

YOLANDA S. on

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LEAMON W. on

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Africia O. on

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My only problem is there was only 1/4 tank of gas. Everything else was excellent.

CAROLYN W. on

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John S. on

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Larger trucks available and larger dollies for furniture and appliances.

Christopher B. on

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william L. on

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Both Brenda and Alice were very helpful and pleasant to work with.

Richard T. on

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Everything was ready for us, and the customer rep was very helpful.

Machelle J. on

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phil G. on

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Jeffrey C. on

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Easy to get in and out of the location. The nice lady who got us on the road was easy to work with both picking up the truck and dropping it off.

Rebecca H. on

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Training for the use of the new debit/credit machine. We had to scan our cards 6 times, then they finally gave up and used their old scanner. Then, upon return, we were overcharged for insurance but they didn't know how to remove the charge. So, in the end, we were overcharged $14 for the insurance.

Maurice W. on

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ellen R. on

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both ladies knew what they were doing and it was obvious they had had excellent training

Wayne S. on

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Very friendly service and great attitude, the truck was ready to go and clean. Worked would recommend to anyone looking for great customer service and dependable equipment.

Patricia S. on

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Jose R. on

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JOHN C. on

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Appliance Dolly, and blankets were not available at that location. Required a separate contract at a different location. Not a good way to do business, in my view.

DENNIS P. on

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RONALD M. on

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Alice the manager is great. Love dealing with her. Someone give her a raise.

Bill H. on

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Tykesha B. on

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Nothing

James A. on

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Michael M. on

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Ashley L. on

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Wonderful lady.

JACKIE G. on

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HASANTE J. on

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The rep Mrs Alice was a racist I felt very uncomfortable

GLORIA S. on

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Jean J. on

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mark P. on

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Thomas A. on

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Alice was extremely friendly.

jeffrey V. on

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Dawn T. on

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ANTWAN T. on

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Nothing at this time Mrs. Brenda was a shear delight and very knowledgeable. I would definitely send any family or friends to this location with uhaul needs. Thank you for a job well done.

Weldon M. on

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Nothing, everything was perfect.

anita S. on

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This lady was awesome! It took her awhile to fix errors from the actual pick-up location. I had picture proof of the gas error she helped us get things straight and get what we had paid for. When I left the pick-up location at that point I said I would never rent from UHaul again, this lady redeemed UHaul for me. I am glad I made a point to be there before they closed and not do the after hours drop-off - what a nightmare that would have been to fix!

ladonna W. on

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LeSeldric F. on

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TRACY L. on

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Very good place nice people

Michelle S. on

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I had called the East Gate Location on 05-25-2016. I also got an email confirming this location for pick up on 06-25-2016. So this location had an entire month to have the truck at this location. I was called 2 days prior that my location was at Landmark St. NOT close to my home! I was NOT a happy camper about this. I called the East Gate location and was told Oh Im sorry we don't have a truck for you to pick up that day? WHAT?? I put in an entire month beforehand and was told NO PROBLEM to pick up at that location. I have never had a problem picking up at the East Gate location. If I had known way ahead of time I would've went with another company. The lady at the Land Mark location is VERY nice and helpful. This does NOT reflect on her at all. Just think I should be credited back something. Will think long and hard before I use your company again! The ONLY reason I check excellent on overall location is because its not the ladies fault someone dropped the ball on this. Michelle Sutton My email is mlsutton02@yahoo.com if you need to reach me!

AKEYA A. on

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Bennie L B. on

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ASHLEY K. on

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William P. on

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Carl H. on

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MARVIN W. on

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maya L. on

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ROBERT D. on

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The whole time the sales person kept telling us that we need to buy the insurance. I was helping my neighbor move and she asked me to drive the truck for her. The sales person decide to fill out the paper work in my name. Which I never gave her permission to. She then told me, when I stared to sign the document, that it was all going to be my responsibility if anything was damage. 1st question: How did I became the contract holder when my friend was paying for it? Since my friend had made a reservation we felt pressure to continue with this kind of treatment. My Friend did not have any extra money due to she just paid to move into a new apartment. 2nd question: So who do you think paid for the insurance fee that your sales person keep pushing? The sales person told me two times after she sold me the insurance that she was not making any money for renting U-Hauls and that she was not trying to pressure us into buying insurance. I do not like to be lied to. I will never go back to this location and will be pressed to use U-Haul again.

CAITLYN H. on

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alexis W. on

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David F. on

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RODNEY J. on

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Everything was great

michael M. on

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Paige V. on

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Originally I booked at a location much closer to my home on Charles Blvd. They called to say they did not have a vehicle even though I booked it on line and pre-paid and checked in on-line. I was told they did not have a truck and I was directed to call the 800 number. Carolina Mini Storage was great, but it was further from my home and added some issues with traffic and extra driving that would not have been the case had the truck I reserved at the Charles Blvd. location had been available. I thought I got a $50.00 refund if I booked online and service was not provided. The 800 representative said she would submit it to her supervisor, but I did not feel confident with her response that this was actually being done. Not great customer service.

TONI H. on

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TIERRA B. on

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Mrs. Alice and Mrs. Brenda is awesome!! Great customer service!!