The drop off was easy and quick
Thomas L
Customer Reviews for Carolina Sheds
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It says they were open and no one was there, would have felt more comfortable is someone there to inspect.
SHARON JThe representative re-wrote the contract without my approval and changed the customer name to the additional driver. The representative did not confirm this detail with me. Since this was a business expense, this was very disappointing that they changed the name without approval. This caused a lot of hassle for me as I had to spend time with customer service. This was not able to be fixed. Extremely disappointed.
EVAN HUnderlying scent of armpit and tobacco (clove cigarettes or pipe/cigar?); driver's side mirror loose alignment- had to stop every hundred miles or so to readjust; cab's port charger does not work, element crimped maybe?; frozen DRL -- was unable to operate headlights, therefore no high beams either. These issues combined to add about an additional hours to my ETA of 7p - I arrived approximately 1030p to my daughter's house. I also returned the truck with a little over half a tank, much more than what I left Yanceyville with. If there is any compensation to be reimbursed, I would appreciate it. Thank you.
MAUREEN KAll good! Polite, responsive and courteous staff. I rent regularly and it’s always a good experience.
KEVIN KKeep doing what you are doing. If it ain't broke, don't fix it. Thank you for the good service. I will use you again.
JERRY WGot lost trying to return and the lady was rude and I’ll never use U-Haul again
Justin GGet the owner a Uhaul knowledgeable helper! For when the manager has to leave. Uhaul may want to consider the location and change it. I had to make 2 trips in Uhaul truck to get car hauler , Uhaul could have done better w having both pieces at same location I mean I spent 2 grand!!
Rona TU-Haul had my truck at one location and the trailer at another location which was farther away and I had to drive the Uhaul truck there twice.. gas n mileage cost money! The car hauler location was pitiful! Other than dirty windows 56 st was good to me.
Rona TLeft side, rear tire was flat
Larry LI reserved a trailer a couple of days before picking it up I was notified that I would have to go elsewhere because the place I originally reserved it, no longer had one. I was sent to another town. I was told I had to return it to the same place or face additional charges. Bad enough I had to go to another town, but I couldn't drop it off at my original reservation place of business. Next time I need a rental, I'll definitely see what other companies have available too.
Gregory GVery clean welcoming office, a very sweet girl helped us. Thanks. 10/10
adelyna aGreat service and very convenient to us! Tiffany was very nice and helpful. Her office was very nice and organized!
Tonya HI'm the next customer, the first two times the truck was the same truck, and was told the air condition wasn't working when I got the truck, but it still wasn't working the second time a week or so later, The third time a newer truck, with horrible cigarette smoke and floor waa dirty in the cab, I took pictures. I also was guoted one price. But charged another
Paulette CThe personnel was inviting and personable, and made the check-in process a breeze!
Edward OMatt is great to work with. He will find a way to make the experience fantastic!
Nishant MThis is for U-Haul overall they should have a program set up for people who ship things for example people that use uShip to ship items for other customers. I love the yanceyville location the gentleman gives you up all the information you need he's very knowledgeable. And my bought this gentleman goes out of his way please the customer.
woodro SEasy to work with after I had to change my pickup date.
Danny JThis a very open and nice place to rent from. It has lots of space to move your vehicle in and around to pick equipment and vehicles. It would be better to have everything on gravel or pavement, but it is still a great place to rent from. Love the Sheds. I want one of those.
Martin SOverall U-Haul experience was a nightmare. Original reservation spot was changed to another location. That spot was closed and changed to this one, as “a person “ would be there. It was mobile pick up only. App never would complete the transaction. The only positive experience was the angelic lady that completed the ability for me to pick up over the phone. This entire mess got me over 2 hours behind and had me back late to picking up my kids. Overall U-Haul needs to be better on locations knowledge of who’s open and who’s not. I drove to this one because a person was supposed to be there. I didn’t want to do the app pick up.
Joseph L