The engine tapped like it was going to throw a rod at any moment. The Trans didn't shift very well going up a small hill it would only go 25mph! Besides that the location and the person who rented me the truck was goodMichael P.
Customer Reviews for Carpencys Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No room to pick up or drop off rental.David K.
Make the express pick up support faster as it took 3 phone calls and 45 minutes for me to pick up a van.Rigoberto D.
Customer did not leave a comment.Robert B.
The uhaul app did not work well.Philip S.
I was overcharged and had difficulty getting the matter corrected because I had to call the 800 number and was on hold for a very long time during my working hours. Was unable to return on my phone. I called the 800 number and was told they could not help me and to just put the key in the drop box. I had the uHaul for less than 24 hours and was charged for three day. I'm on hold for 15 minutes now trying to take care of the matter.Constance W.
Customer did not leave a comment.Emmanuel O.
Ensure there is enough space to get the rental out from it's spot, have more hours added to live in person customer assistance, have a Uhaul sign posted so that customers can see where the rental location is located.Marvin L.
Customer did not leave a comment.Patrick R.
Customer did not leave a comment.Paul L.
Great staff ðŸ‘ðŸ¾ANTHONY A.
Vehicle was at a different location than originally indicated. The mobile check in process took almost 30 min to complete, and the final invoice isn't what was stated when signing for the vehicle.Clifford M.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Charles M.
The employee was very friendly but my husband ask about the tires looking worn he thought they looked ok. When my husband brought the trailer home before packing he checked the tire pressures. They were all low and each tire had a different pressure (43 lbs, 52, 58, 46) instead of the 63 that should have been.susan D.
Customer did not leave a comment.felicia R.
The staff at Carpencys Auto ServiceÂ are so friendly and helpful. Service is always quick.Cynequa B.
Customer did not leave a comment.Keith R.
Customer did not leave a comment.Michael B.
Send them to another location. They are not equipped to handle secure transactions. They gave no receipt. Have no customer charge card modem. More like junk room than an office.Catherine S.
Terrible experience! Location for pick-up changed from contract after numerous visits to original location to verify availability. Had to travel across unfamiliar town for trailer. Never checked to see if lights were functioning properly. Nearly bald tires. Never again will I use U-HAUL!Lazlo M.
Gentleman who checked me in was very nice.Jessica C.
Arrived a facility and it was closed. Could not get truck keys. Went to another uhaul supplier who was very helpful to uhaul to explain that the keys would be in a lock box. We went back to pickup location and went to lock box when some one at facility appeared and helped out and gave us the key; however, the final problem was that no one check-in out the truck after they gave us the key and it made it difficult to check-in in the truck because it was not checked out. Better Communication would have made the experience better.Richard T.
It's a terrible place! The open time is supposed to be until 12 pm. But there is nobody there when we arrived at 11 am. Even worse that somebody has helped me check in and put a padlock on the truck without letting me know the code! I have called uhaul and the pick up location over hundreds time to solve this problem! Waste me almost 2 hours to figure it out...Xiao M.
Pickup location was fine and the truck itself was fine, but your mobile pickup system is absolutely ridiculous.Amy R.
People were very nice and easy to work with. I highly recommend them.kyle W.
Customer did not leave a comment.LUIS L.
Customer did not leave a comment.Richmon P.
Customer did not leave a comment.Julia G.
Nothing,it worked well!ROBERT M.
Tell customers cash deposit are refunded in check form.Latoya J.
Customer did not leave a comment.Gorgi P.
Not very cleanTimothy S.
Customer did not leave a comment.Brian G.
your vendor represented you very well. I'd drive out of my way to go there in the future. thank youLou A.
Customer did not leave a comment.Richard A.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Cameron F.
Customer did not leave a comment.joseph B.
Customer did not leave a comment.Jack H.
Promote the location.oJavier R T.
Customer did not leave a comment.arthur M.
Customer did not leave a comment.Linda H.
Customer did not leave a comment.Sally F.
My experience was great. I don't see a need to improve anything.CARLOS F.
Customer did not leave a comment.bruce K.
The U-Haul site lists the hours for this location, but it's actually by appointment in reality. I was worried when I showed up 15 minutes early and nobody was there. Also if it was by appointment, it would have been nice to know so I could pick a different time , as the hours listed were only in the morning.Alexis G.
Nothing the customer service was excellent! A shout out to Alyssa! Thank you for your patinc EdEdward H.
Complaint. Charged for extra mileage but didn't credit me for extra gas left in truck. Only chrged a small amount in this case but not a good company policy.John Z.
Everything was perfect but i find it a little weird that the staff wanted us to bring the truck before 5 pm (we took it at 2:15 pm)secil S.
Customer did not leave a comment.Bob H.
Customer did not leave a comment.Doreen L.
Coffee and a donut would be niceStephen G.
Great serviceISAAC O.
Customer did not leave a comment.Pedro M.
Customer did not leave a comment.Tom Y.
not much, really nothing at all. ThanksRuby D.
The windshield was very dirty. The truck compartment had some trash in it; not a lot, but not completely empty.Joanne D.
Customer did not leave a comment.Peter H.
Customer did not leave a comment.Donald G.
i ended paying WAY more than I was informed. I said I would need the trailer for more then the 8 days and asked how much additional it would be? I ended being charged 2x more then quoted for which I did not budget for!LYDIA P.
Thsi location had burned down so we had to wait on someone to show up to assist. Then our return date was entered incorrectly which led to me being charged for 2 additional days. I am still waiting on resolution to this incirrect charge. I will soon dispute the charge with my bank to have them removed if U-Haul does not refund my money.BOBBY C.
Customer did not leave a comment.DEANNA B.
Customer did not leave a comment.carla M.
Customer did not leave a comment.ANITA L.
The person at the location where I turned the vehicle in told me I was being charged for a dirty vehicle and after I explained that there had been no rain and only interstate travel that the outside of the truck was as I got it. She told me that she would take care of it and I would not be charged. I got my credit card statement in and there was a charge for the dirty truck. I won't use U-Haul again....RICK S.
I enjoyed the workinng ethics of the staff, friendly and anxious to assist.DALE R.
Customer did not leave a comment.CARL F.
The office was cluttered and very un-professional. If I was a company the company the size and reputataion of U-haul, I would surely want expert and professional representaion. We have used your company in the past and been very satisfied with the experience, maybe this was just not our week. Anyway its over thank God. Submitted by, Diana SmithDIANA S.
Customer did not leave a comment.David M.
I received a phone call a day before pick up to pick up the Uhaul 30 miles away from my requested location. However, my prefer location had Uhaul trucks parked all around the store. I was very disappointed.LINDA J.