Customer Reviews for Carpenter 528
(U-Haul Neighborhood Dealer)

597 reviews

833 Hwy 528 NE   Rio Rancho, NM 87144
(S of HWY 550)

(505) 867-0013

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 10:30 am - 4:30 pm

Services at this Location:

Contact Us

(505) 867-0013

833 Hwy 528 NE
Rio Rancho, NM 87144
(S of HWY 550)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4:30 pm
  • Sun: 10:30 am - 4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not a thing, everything was good

Begnino M. 
Rating:
5.0

Customer did not leave a comment.

Jeri H. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
4.0

Customer did not leave a comment.

Marv W. 
Rating:
4.0

Customer did not leave a comment.

Raymond B. 
Rating:
4.0

Customer did not leave a comment.

Charles E. 
Rating:
4.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Danny B. 
Rating:
4.0

Customer did not leave a comment.

Debora E. 
Rating:
5.0

Great staff and easy rental process.

Yuri F. 
Rating:
5.0

Everything went smooth from the online reservation experience to the check-in to the return.

George H. 
Rating:
5.0

Always helpful

FRANK A. 
Rating:
4.0

Windshield was not cleaned and had lots of bugs. Tires were good. AC worked. Van was easy to drive. Inside of cabin and van were clean.

Mark R. 
Rating:
3.0

Customer did not leave a comment.

Karl S. 
Rating:
5.0

Customer did not leave a comment.

Troy B N. 
Rating:
5.0

Customer did not leave a comment.

Willard E. 
Rating:
5.0

Customer did not leave a comment.

Johnny G. 
Rating:
5.0

Excellent service!

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

BRANDY C O. 
Rating:
5.0

Customer did not leave a comment.

Vincent V. 
Rating:
5.0

The guy at this location went out of his way to fix the screw ups of everyone else.

Morgan S. 
Rating:
3.0

Drop off was frustrating as well. For some illogical reason, the AT was supposed to be dropped off at a different location than the truck. Why???? The lady at the drop off location had to call to get it straightened out. Then after all the issues that were caused exclusively by UHaul, she had the nerve to charge me a mileage overage fee. She said it was a mandatory fee and she couldn't waive it. I couldn't drive a 26' moving truck towing a car over multiple mountain passes on a narrow road, so I had to drive around, which put a few more miles on the truck. Uhaul customer service makes Comcast customer service look fantastic.

CHAD S. 
Rating:
5.0

Customer did not leave a comment.

Ciprian M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

The gentleman at the drop off location was professional, helpful and very kind. He made experience easy, and took the stress out of the process. Wonderful employee!

Jenelynrose H. 
Rating:
5.0

Customer did not leave a comment.

Saju J. 
Rating:
5.0

Customer did not leave a comment.

Sean N. 
Rating:
5.0

Customer did not leave a comment.

HENRY D. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
3.0

I was under the impression that I could return the vehicle anytime before it was due back. I tried to return at 7pm and the gate was locked. There were no instructions on what to do when that happens but I did see a key drop. I tried calling numbers and no one answered so I took vehicle back home. The guy at the location said I could have left vehicle near the road. This seemed unsafe and unacceptable but if that was the case it should have stated so somewhere.

Andrea A. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

Patient with me backing up. Helpful and friendly.

Ray R. 
Rating:
1.0

This place was shady and we had to travel 20 miles out of our way to get the trailer and the place was not labeled clearly. It took us several times to find the place, even Google couldn't even find the exact location. Never again will I rent from uhaul because the customer service guy named Anthony was so rude and won't answer my questions.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Brianna J. 
Rating:
5.0

Great customer service. Made it quick and easy.

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

francosco javier S. 
Rating:
5.0

Crystal was fantastic

Eugene G. 
Rating:
5.0

Excellent

Steven T. 
Rating:
5.0

great service and very friendly staff.

Joseph L. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G. 
Rating:
5.0

Excellent service!

Patrick Y. 
Rating:
5.0

Great job quick and efficient. Manager was knowledgeable and helpful.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

bonnie c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isek S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
3.0

Had to wait a long time to get the equipment. Even though I had an appointment Very unorganized could not even find his phone that keep ringing and he would stop helping us to try to find the phone each time with no luck then would come bravo to finishing our rental

Joseph O. 
Rating:
5.0

Thanks for helping with backing the trailer in. Not my strong suit!

Travis O. 
Rating:
5.0

Customer did not leave a comment.

richard R. 
Rating:
5.0

Customer did not leave a comment.

Herbert O. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
5.0

Customer did not leave a comment.

richard R. 
Rating:
5.0

They came right out as we pulled up. Super nice. They got us on our way fast. As we pulled away, they parked the truck.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Carpenters is my U-Haul of choice. Great customer service. They are so much better than the poor service and bad employee attitudes you get from the Corporate locations.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Alex J. 
Rating:
5.0

Customer did not leave a comment.

Danny P. 
Rating:
5.0

very friendly interactions! went out of their way to help.

Robert M. 
Rating:
4.0

Great service! Smooth check in and drop off.

Dan I. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Manager (Christal B.) of location was great. I will use this location for all future needs. The corporate store in Rio Rancho could learn a few things from the Carpenters, mainly how to provide good customer service!

Dennis W. 
Rating:
1.0

This is a lousy location to expect persons renting large trucks to be able to park them. Small outside the fence parking on a major traveled roadway (very dangerous) for after business hours drop off. Get a bigger lot! Maybe extend your hours of operation. Closed at 4;30pm on a Saturday. Come on MAN! Major issues with the 24/7 truck share at this location. Business didn't even know the truck was being returned. Right hand doesn't know what the left hand is doing. Had to call an emergency contact number posted on a perimeter fence to get guidance on what to do with truck key. Ended up having to go back on a Sunday, when they opened and turn in key. Ridiculous. No padlock provided to leave key in truck and didn't even have a key drop (secure) box. Received a follow-up call from a gal named Crystal (VERY RUDE!! and NEEDS to be terminated from customer service work). Moving is stressful and almost the first words out of her mouth were "Where's the f**kin key". I worked 5 hours to unload a truck in excessive temperatures and the added stress of returning equipment and seeing that the truck had fuel; etc. and I as a paying customer get treated like that from Crystal. I will not use this Uhaul location in the future and will not recommend it to family and friends. So, for the next customer...........GET RID of Crystal.

Chris M. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Nothing

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
4.0

I was not allowed inside the office.

Clay D. 
Rating:
4.0

I was not inside.

CLAY D. 
Rating:
3.0

I finally got on the road to destination, before I was half way I got email and phone call asking when I was going to return the rentals, still had 2 days left on contract, do took off half a day to unload and return rental s, made me feel rushed.

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

COURTNEY U. 
Rating:
5.0

Customer did not leave a comment.

Shawn G. 
Rating:
5.0

I wish there was a no smoking policy. I have a tendency to get headaches with cigarette smoke or a strong smell of it. Turning the A/C on high helped quite a bit but the smell was still there. Besides that, everything was wonderful.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Ron J. 
Rating:
5.0

Customer did not leave a comment.

Lynette P. 
Rating:
5.0

Customer did not leave a comment.

Ira H. 
Rating:
2.0

The website direction did not take me to correct location. I did all the online asked on line including early check in and it still took more the 30 mins to check in and get the trailer. I was also charged for insurance which I did not purchase. They wanted me to come back to get the refund. They did not know how to refund to my credit card so they have to mail a check.

Douglas P. 
Rating:
5.0

Customer did not leave a comment.

Kirk K. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

N/A

gilson C. 
Rating:
5.0

Customer did not leave a comment.

VIRGIL W. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
5.0

So easy to work with and so helpful. Thanks for all your assistance ????

Martin M. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Saff at the Rio Rancho Location was very pleasant to with I will be using them again in the near future.

Theodore W. 
Rating:
5.0

Customer did not leave a comment.

Brack G. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Besides the trucking breaking down on me was scary

Tiffany V. 
Rating:
5.0

Nothing, all was great!

Gregory A. 
Rating:
5.0

people who rent frequently should be able to be processed more quickly. You used to retain address and license information which sped up the process. I rent 3-5 times per month and it always takes 15 - 20 minutes.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer service was great!

Arthur C. 
Rating:
4.0

I called on 1/29/2020 to get pricing for a 20ft uhaul. I spoke with Becky and gave me a price of $85.23 she said that was including tax and mileage. I had given her the address we were going to. The price inwas charged was the price I was given for picking up in rio Rancho new mexico and dropping off in Albuquerque I'm not sure why I was over charged $30 over the guaranteed price i was given. I recommend in the future not giving definite prices its not a good feeling to look in your acct and see more pulled out then what you were told you would be charged.

Michael A. 
Rating:
5.0

Easy....

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
4.0

Customer did not leave a comment.

yolanda O. 
No reviews have been submitted for this location.

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