Customer Reviews for Carpenter 528

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Carpenter 528

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Joseph L.
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great service and very friendly staff.

William D.
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Customer did not leave a comment.

ANTONIO G.
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Customer did not leave a comment.

Patrick Y.
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Excellent service!

Chris C.
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Great job quick and efficient. Manager was knowledgeable and helpful.

bonnie c. | Overall Experience |
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Customer did not leave a comment.

Isek S.
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Jeffrey H.
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Steven T.
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Joseph O.
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Had to wait a long time to get the equipment. Even though I had an appointment Very unorganized could not even find his phone that keep ringing and he would stop helping us to try to find the phone each time with no luck then would come bravo to finishing our rental

Travis O.
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Thanks for helping with backing the trailer in. Not my strong suit!

richard R.
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Customer did not leave a comment.

Herbert O.
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John W.
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david K.
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richard R.
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Mark J.
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They came right out as we pulled up. Super nice. They got us on our way fast. As we pulled away, they parked the truck.

Daniel B.
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Customer did not leave a comment.

Dennis W.
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Carpenters is my U-Haul of choice. Great customer service. They are so much better than the poor service and bad employee attitudes you get from the Corporate locations.

Alex J.
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Customer did not leave a comment.

Danny P.
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Robert M.
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very friendly interactions! went out of their way to help.

Dan I.
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Great service! Smooth check in and drop off.

David M.
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Customer did not leave a comment.

Dennis W.
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Manager (Christal B.) of location was great. I will use this location for all future needs. The corporate store in Rio Rancho could learn a few things from the Carpenters, mainly how to provide good customer service!

Chris M.
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This is a lousy location to expect persons renting large trucks to be able to park them. Small outside the fence parking on a major traveled roadway (very dangerous) for after business hours drop off. Get a bigger lot! Maybe extend your hours of operation. Closed at 4;30pm on a Saturday. Come on MAN! Major issues with the 24/7 truck share at this location. Business didn't even know the truck was being returned. Right hand doesn't know what the left hand is doing. Had to call an emergency contact number posted on a perimeter fence to get guidance on what to do with truck key. Ended up having to go back on a Sunday, when they opened and turn in key. Ridiculous. No padlock provided to leave key in truck and didn't even have a key drop (secure) box. Received a follow-up call from a gal named Crystal (VERY RUDE!! and NEEDS to be terminated from customer service work). Moving is stressful and almost the first words out of her mouth were "Where's the f**kin key". I worked 5 hours to unload a truck in excessive temperatures and the added stress of returning equipment and seeing that the truck had fuel; etc. and I as a paying customer get treated like that from Crystal. I will not use this Uhaul location in the future and will not recommend it to family and friends. So, for the next customer...........GET RID of Crystal.

Michael P.
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Customer did not leave a comment.

Jason F.
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Nothing

Kyle H.
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Customer did not leave a comment.

Clay D.
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I was not allowed inside the office.

CLAY D.
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I was not inside.

Kevin C.
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I finally got on the road to destination, before I was half way I got email and phone call asking when I was going to return the rentals, still had 2 days left on contract, do took off half a day to unload and return rental s, made me feel rushed.

COURTNEY U.
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Customer did not leave a comment.

Shawn G.
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Joseph W.
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I wish there was a no smoking policy. I have a tendency to get headaches with cigarette smoke or a strong smell of it. Turning the A/C on high helped quite a bit but the smell was still there. Besides that, everything was wonderful.

Ron J.
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Customer did not leave a comment.

Lynette P.
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Ira H.
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Douglas P.
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The website direction did not take me to correct location. I did all the online asked on line including early check in and it still took more the 30 mins to check in and get the trailer. I was also charged for insurance which I did not purchase. They wanted me to come back to get the refund. They did not know how to refund to my credit card so they have to mail a check.

Kirk K.
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Customer did not leave a comment.

Brian M.
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gilson C.
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N/A

VIRGIL W.
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Customer did not leave a comment.

Diana D.
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Martin M.
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So easy to work with and so helpful. Thanks for all your assistance ????

Joseph M.
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Customer did not leave a comment.

Theodore W.
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Saff at the Rio Rancho Location was very pleasant to with I will be using them again in the near future.

Brack G.
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Karen B.
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Tiffany V.
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Besides the trucking breaking down on me was scary

Gregory A.
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Nothing, all was great!

Richard R.
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people who rent frequently should be able to be processed more quickly. You used to retain address and license information which sped up the process. I rent 3-5 times per month and it always takes 15 - 20 minutes.

Richard G.
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Customer did not leave a comment.

Joe C.
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Arthur C.
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Customer service was great!

Michael A.
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I called on 1/29/2020 to get pricing for a 20ft uhaul. I spoke with Becky and gave me a price of $85.23 she said that was including tax and mileage. I had given her the address we were going to. The price inwas charged was the price I was given for picking up in rio Rancho new mexico and dropping off in Albuquerque I'm not sure why I was over charged $30 over the guaranteed price i was given. I recommend in the future not giving definite prices its not a good feeling to look in your acct and see more pulled out then what you were told you would be charged.

Kevin D.
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Easy....

Michael S.
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Customer did not leave a comment.

Kathleen B.
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yolanda O.
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Michael C.
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First class service

Garry M.
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Very good experience

Clint L.
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Customer did not leave a comment.

Benjamin V.
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I dropped the truck off Sunday afternoon, the person there said everything was good and then they tried to charge me a 4 day late fee because that person didn't check the truck in. After calling customer service Cody called me and he refunded me for the late fee. Thank you Cody.

Tom D.
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More knowledge training on software. When I went in on Monday, the gentleman had to keep asking for help from the other more knowledgeable person. This lack of knowledge happened to me with Uhaul in the past at the Texico New Mexico location. It slowed things down. On the self serve check in on my app, a picture of my drivers license was optional, but when I came to pick up the truck on Wednesday, the staff person, (different from Monday and very knowledgeable), needed my license to photograph. This seemed to defeat the optional part on the check in app, where I only entered my drivers license number. In other words, the bricks and mortar defeated the optional part of the app self serve check in, costing more time. (Read "The Speed of Trust" by Steven M.R. Covey, then make the app seamless with the bricks and mortar). Either make the photo optional in the bricks and mortar or mandatory in the app, but make them match). Please don't call me and have me repeat this. it is just an observation and you can take it for what it is worth, to improve your business or not.

Lawrence L.
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Customer did not leave a comment.

Charles U.
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Customer did not leave a comment.

Jeff Y.
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It was a easy process to return the vehicle. The CSR was helpful and very polite.

Larry C.
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$0.99 per mile add-on is too much for a move. It can easily double the quoted price for rental.

Porfirio R.
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Fix your website. Please! Slow, stupid, and lacks logic. I have been using your service for 6 years, every problem has been the website at my end or the location using the website ran into trouble. Walked away a free times due to the delays.

Derek B.
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Customer did not leave a comment.

Gregory D.
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Everyone was perfect and an asset to Uhaul.

Phil T.
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Customer did not leave a comment.

Veronica H.
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tammy H.
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Melissa R.
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Todd B.
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Truck was kinda dirty upon rental. Office lady did attempt to clean it, however.

kathleen H.
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Customer did not leave a comment.

Alana V.
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I had a wonderful experience renting a moving truck with this company. The people are very friendly, knowledgeable, and helpful. I would recommend to all my family and friends.

John A.
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Customer did not leave a comment.

Kevin D.
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Great staff, made it easy.

Allen W.
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10' box truck should have a ramp.

Lamont G.
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Customer did not leave a comment.

tracy R.
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Customer did not leave a comment.

Randall R.
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More choices of trailers

Kathleen F.
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Great service

Richard B.
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Great location - the people there are always attentive and helpful. The site is clean and orderly. It is easy to back and turn with a trailer. Plenty of room to park.

Francisco U.
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Very attentive and quickly got taken care of.

Erwin B.
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The service was great and the sales clerk that me was very friendly and professional. I will definitely use this place again.

Donna S.
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Customer did not leave a comment.

douglas N.
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Lawrence A.
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Customer did not leave a comment.

James Earl G.
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Excellent service

Thomas M.
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Very friendly employees.

JOHN F.
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Customer did not leave a comment.

Tommy W.
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Lady there was very helpful! I'm disabled and can't bend over to unhook and she got down there and did it for me and she didn't have to. Thanks again

raymond J.
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Customer did not leave a comment.

Rose G.
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Customer did not leave a comment.

Elizabeth M.
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Really nice people! Good vibes all around and great customer service. Would definitely come back again.

Eric H.
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Customer did not leave a comment.

AJ D.
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The interior of the truck was covered with a sticky residue. Appears that the renter before use spilled a soda on the truck bed.

No reviews have been submitted for this location.

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