Customer did not leave a comment.David S.
Customer Reviews for Carpenter 528
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Ashley O.
Only issue waa the difficulty in using the online check out process. It was sent three days before rental pick up date but (according to U haul representatives) the electronic check out will not work until 24bhours before pick up. It took two hours and numerous phone calls to learn this. You could have simply included it in the directions. Monumentally poor planning for a National Chain store to send out what they know will not work. Since my time is not valueless, this was very disappointing. The simple solution is to incorporate this information when you send out the instructions. Common sense Everything else was good.Richard D.
The clerk who checked me out was the most rudest unprofessional clerk that I have ever had to deal with. She charged my credit card when I first got there she said $64 and showed me the receipt. She never told me that there was $100 deposit ever. I returned the truck in perfect condition and she ended up charging me she said 74 something. Well I left and I looked on my bank account and she charged 139.93 in the morning and then again when I returned it $83 and some cents. I called and told her that that was not right and why did she charge me $139 the first time. She said she never charged me that but it was in my bank statement she said I would have to call customer service and deal with them. I told her I wanted to know why I had such a huge amount taken off my account and she said that she didn't do it and she didn't know why it was taken off. She told me that if I had a problem I would have to call customer service and I told her no I wanted to deal with her not customer service. She told me that if I had a problem with what she did that was too bad and I had a heck of an attitude and she hung up on me. I called her back and said I wanted all the receipts from what they charged me and she said no that she gave me the receipt when I was there and that was my problem and she hung up on me again. So I called her again and I told her that I wanted all my receipts from the morning and that afternoon and she said she would email them to me and for me to leave her alone. She hung up on me before she hung up on me I told her cuz she said she wasn't going to send the receipt again and I said oh heck no you're going to send the receipts cuz I refuse to be charged such a huge amount and twice. So she said if I had a problem that was too bad and she was going to not refund my $139.93 because I had such an attitude. I told her I would be right there and I was on my way and she hung up on me. When I got back to the office she had the window locked and she had my receipts on the window sill and she would not open the door and explain to me why I was charged twice. I called customer service and they said that it was an hour wait to speak to anybody so I cannot speak to anyone. I've never had to deal with anybody so unprofessional in my entire life so rude and she wouldn't even help me or tell me what I have to do to make sure I would get my refund back. I'm really upset and I'm praying that that 139 comes back onto my card and she kept saying that it was pending and it wasn't going to stay on there. But I am so unhappy with you all and I will never deal with your services again and I want to report her she works for the U-Haul in Rio Rancho / Bernalillo on 528 and I don't remember her name but she was extremely extremely extremely rude. Anything you could do to help me deal with the situation would be extremely grateful. My name is Rebecca and I'm at 505-364-8155 thank youRebecca M.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.Trevor M.
Very good jobJoseph B.
Great experience, friendly staff, easy access and equipment availability. Manager was informative and professional. We will return to this location for future rentals. Thanks.ALEXANDER A.
For some reason U haul had me picking up the trailer at a different location?? I went to that location it is a mile from my house. This is twice this happened. I picked up the trailer Friday night instead of Saturday morning.Kevin F.
Customer did not leave a comment.Diana L.
Customer did not leave a comment.Billie W.
Easy access. Friendly staff. Nice location.Robert F.
Customer did not leave a comment.Henry H.
Very nice and easy to get to !!!!!Robert H.
Myron is the Best! Super service, super nice, super skills! 5 stars out of 5.John W.
Customer did not leave a comment.Stephen P.
Customer did not leave a comment.Karen V.
Customer did not leave a comment.Joan G.
The person at this location is extreamly helpful and very honest. This guy hasthe beat customer service and knows his job well. Upon telling my disappointment at the pickup location, he redirected me to appropriate number, and verified clearly for me how much I would have paid if I would have dropped at same location. He tried his best to help me make an exception and connect me to the customer care. But customer care eventually was not helpful so much to return anything. I spent 45 minutes over phone.VISHVANATH S.
Not a thing, everything was goodBegnino M.
Customer did not leave a comment.Jeri H.
Customer did not leave a comment.Linda D.
Customer did not leave a comment.Marv W.
Customer did not leave a comment.Raymond B.
Customer did not leave a comment.Charles E.
Customer did not leave a comment.Carlos S.
Customer did not leave a comment.Danny B.
Customer did not leave a comment.Debora E.
Great staff and easy rental process.Yuri F.
Everything went smooth from the online reservation experience to the check-in to the return.George H.
Always helpfulFRANK A.
Windshield was not cleaned and had lots of bugs. Tires were good. AC worked. Van was easy to drive. Inside of cabin and van were clean.Mark R.
Customer did not leave a comment.Karl S.
Customer did not leave a comment.Troy B N.
Customer did not leave a comment.Willard E.
Customer did not leave a comment.Johnny G.
Excellent service!Anthony L.
Customer did not leave a comment.BRANDY C O.
Customer did not leave a comment.Vincent V.
The guy at this location went out of his way to fix the screw ups of everyone else.Morgan S.
Drop off was frustrating as well. For some illogical reason, the AT was supposed to be dropped off at a different location than the truck. Why???? The lady at the drop off location had to call to get it straightened out. Then after all the issues that were caused exclusively by UHaul, she had the nerve to charge me a mileage overage fee. She said it was a mandatory fee and she couldn't waive it. I couldn't drive a 26' moving truck towing a car over multiple mountain passes on a narrow road, so I had to drive around, which put a few more miles on the truck. Uhaul customer service makes Comcast customer service look fantastic.CHAD S.
Customer did not leave a comment.Ciprian M.
Customer did not leave a comment.James W.
The gentleman at the drop off location was professional, helpful and very kind. He made experience easy, and took the stress out of the process. Wonderful employee!Jenelynrose H.
Customer did not leave a comment.Saju J.
Customer did not leave a comment.Sean N.
Customer did not leave a comment.HENRY D.
Customer did not leave a comment.Ryan M.
I was under the impression that I could return the vehicle anytime before it was due back. I tried to return at 7pm and the gate was locked. There were no instructions on what to do when that happens but I did see a key drop. I tried calling numbers and no one answered so I took vehicle back home. The guy at the location said I could have left vehicle near the road. This seemed unsafe and unacceptable but if that was the case it should have stated so somewhere.Andrea A.
Customer did not leave a comment.Joel G.
Patient with me backing up. Helpful and friendly.Ray R.
This place was shady and we had to travel 20 miles out of our way to get the trailer and the place was not labeled clearly. It took us several times to find the place, even Google couldn't even find the exact location. Never again will I rent from uhaul because the customer service guy named Anthony was so rude and won't answer my questions.Terry C.
Customer did not leave a comment.DANIEL B.
Customer did not leave a comment.Jose D.
Customer did not leave a comment.Brianna J.
Great customer service. Made it quick and easy.FRANK S.
Customer did not leave a comment.Lisa L.
Customer did not leave a comment.francosco javier S.
Crystal was fantasticEugene G.
great service and very friendly staff.Joseph L.
Customer did not leave a comment.William D.
Customer did not leave a comment.ANTONIO G.
Excellent service!Patrick Y.
Great job quick and efficient. Manager was knowledgeable and helpful.Chris C.
Customer did not leave a comment.Isek S.
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.Steven T.
Had to wait a long time to get the equipment. Even though I had an appointment Very unorganized could not even find his phone that keep ringing and he would stop helping us to try to find the phone each time with no luck then would come bravo to finishing our rentalJoseph O.
Thanks for helping with backing the trailer in. Not my strong suit!Travis O.
Customer did not leave a comment.richard R.
Customer did not leave a comment.Herbert O.
Customer did not leave a comment.John W.
Customer did not leave a comment.david K.
Customer did not leave a comment.richard R.
They came right out as we pulled up. Super nice. They got us on our way fast. As we pulled away, they parked the truck.Mark J.
Customer did not leave a comment.Daniel B.
Carpenters is my U-Haul of choice. Great customer service. They are so much better than the poor service and bad employee attitudes you get from the Corporate locations.Dennis W.
Customer did not leave a comment.Alex J.
Customer did not leave a comment.Danny P.
very friendly interactions! went out of their way to help.Robert M.
Great service! Smooth check in and drop off.Dan I.
Customer did not leave a comment.David M.
Manager (Christal B.) of location was great. I will use this location for all future needs. The corporate store in Rio Rancho could learn a few things from the Carpenters, mainly how to provide good customer service!Dennis W.
This is a lousy location to expect persons renting large trucks to be able to park them. Small outside the fence parking on a major traveled roadway (very dangerous) for after business hours drop off. Get a bigger lot! Maybe extend your hours of operation. Closed at 4;30pm on a Saturday. Come on MAN! Major issues with the 24/7 truck share at this location. Business didn't even know the truck was being returned. Right hand doesn't know what the left hand is doing. Had to call an emergency contact number posted on a perimeter fence to get guidance on what to do with truck key. Ended up having to go back on a Sunday, when they opened and turn in key. Ridiculous. No padlock provided to leave key in truck and didn't even have a key drop (secure) box. Received a follow-up call from a gal named Crystal (VERY RUDE!! and NEEDS to be terminated from customer service work). Moving is stressful and almost the first words out of her mouth were "Where's the f**kin key". I worked 5 hours to unload a truck in excessive temperatures and the added stress of returning equipment and seeing that the truck had fuel; etc. and I as a paying customer get treated like that from Crystal. I will not use this Uhaul location in the future and will not recommend it to family and friends. So, for the next customer...........GET RID of Crystal.Chris M.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Kyle H.
I was not allowed inside the office.Clay D.
I was not inside.CLAY D.
I finally got on the road to destination, before I was half way I got email and phone call asking when I was going to return the rentals, still had 2 days left on contract, do took off half a day to unload and return rental s, made me feel rushed.Kevin C.
Customer did not leave a comment.COURTNEY U.
Customer did not leave a comment.Shawn G.
I wish there was a no smoking policy. I have a tendency to get headaches with cigarette smoke or a strong smell of it. Turning the A/C on high helped quite a bit but the smell was still there. Besides that, everything was wonderful.Joseph W.
Customer did not leave a comment.Ron J.
Customer did not leave a comment.Lynette P.
Customer did not leave a comment.Ira H.
The website direction did not take me to correct location. I did all the online asked on line including early check in and it still took more the 30 mins to check in and get the trailer. I was also charged for insurance which I did not purchase. They wanted me to come back to get the refund. They did not know how to refund to my credit card so they have to mail a check.Douglas P.
Customer did not leave a comment.Kirk K.