Customer Reviews for Carpet King
(U-Haul Neighborhood Dealer)

94 reviews

785 US Hwy 95A South   Fernley, NV 89408

(775) 835-4254

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(775) 835-4254

785 US Hwy 95A South
Fernley, NV 89408

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Your trucks are DIRTY, especially the one I picked up. I mean road grime, BUGS splattered on every forward-facing area, mud splatter on the windows and mirrors, etc. How about doing more for better customer service. Maybe hire kids or adults to clean your vehicles (inside and especially outside) as soon as they arrive and have them ready and serviced for the next customer. My next issue. I started to leave the lot and got a warning message about low tire pressure in both rear wheels. I asked the agent in the office if they had an air compressor to fill the tires. According to the agent, they had an air compressor but no hose or nozzle. He suggested that I drive the truck to the next gas station to fill the tires. Seriously! That is totally unsatisfactory and UNSAFE. I ended up going to a local Les Schwab dealer, where they checked and filled all of the tires for free. That is a prime example of outstanding customer service. YOU CAN AND SHOULD DO BETTER! Last item. I rented a vehicle through a local dealer in my town. I ended up driving over a half hour away to another town to get the vehicle and then drive another half hour back to my home on low pressure tires. If you know a customer would like a specific vehicle and puts in the order well ahead of time, MOVE the vehicle to the location where the customer needs it. Again, figure it out and improve your customer service.

William D 
Rating:
1.0

Reservation check out took nearly 2 hours. Many complaints for U-Haul itself not just the pick up location. We reserved in Reno and were told the day before we needed to go to Fernley for pick up due to the car hauler. This was so inconvenient and time consuming.

LINDSEY C 
Rating:
5.0

Super helpful and accommodating toy pick up and any questions that I had. Very friendly!

Synthenia J 
Rating:
5.0

The staff were very nice and we're surprised that we were really to deliver. We did what we needed and returned right after we were done.

Lisa C 
Rating:
5.0

Customer service was great, superb folks to work with.

Leonard G 
Rating:
5.0

Customer did not leave a comment.

Scott w 
Rating:
5.0

Customer did not leave a comment.

Renee R 
Rating:
5.0

Great friendly staff . Would rent from this location again .

Joseph B 
Rating:
4.0

The lady work at your carpet one location in Fernley was fantastic, friendly, very professional. Wish all location where like that.

David S 
Rating:
5.0

Renting me a truck and trailer with no gas isn't acceptable. Trying to gas up somewhere with that trailer hooked to the truck was not easy. Plus, we had to gas up before we could even start moving our things. Blaming the last customer for dropping it off that way is flimsy. Do you not check your vehicles when they come in? The problem is that you don't want to have to drive these trucks to get gas, so you pass that frustration onto your customers.

Chanelle R 
Rating:
5.0

Great front counter help. Great moving experience with Campbell's moving. Overall great experience

Jenny H 
Rating:
5.0

Only complaint is they were due to open at 8:30 am, and no one arrived until 8:45.

Kelli G 
Rating:
5.0

Awesome ladies at front counter and clean/inviting. Great experience during a stressful time.

Kelly B 
Rating:
5.0

Customer did not leave a comment.

Marie S 
Rating:
5.0

Customer did not leave a comment.

Marie S 
Rating:
5.0

Very nice customer service!!

Cory E 
Rating:
5.0

They were great. They even apologized for the Utah location being so unprofessional.

TANDY A 
Rating:
5.0

Customer did not leave a comment.

CARRIE S 
Rating:
5.0

nothing ..it was great

Sam V 
Rating:
5.0

Excellent service with 2 extremely pleasant and professional ladies.

Garrett s 
Rating:
5.0

They totally stepped up for us!! Our rental was cancelled at another location and never arrived! This location stepped up and got up what we needed for the move with in 30 mins we were on our way!!

Brittney W 
Rating:
4.0

Nothing all good!!

Roy E 
Rating:
5.0

Excellent customer service, it was a pleasure to work with the person I picked the truck up from.

Craig H 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

They are very friendly and made the transaction smooth and quick.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Rebecca G 
Rating:
5.0

Thank u

Ed R 
Rating:
5.0

Customer did not leave a comment.

KELLY W 
Rating:
5.0

Very friendly and fast excellent customer service

Laura M 
Rating:
5.0

Wide open location, easy to maneuver the equipment around and park.

Shawn H 
Rating:
5.0

Customer did not leave a comment.

Craig V 
Rating:
5.0

Customer did not leave a comment.

Kimberley R 
Rating:
5.0

Great atmosphere, awesome customer service

Russell L 
Rating:
5.0

Very easy when dropping truck.

Alan A 
Rating:
5.0

Excellent customer service, and returning the vehicle was super easy.

david y 
Rating:
5.0

Customer did not leave a comment.

Rhett S 
Rating:
4.0

Great customer service, nice and informative

Charles N 
Rating:
5.0

Nothing , awesome customer service from the ladies.

James R 
Rating:
5.0

Customer did not leave a comment.

Carl E 
Rating:
5.0

Customer did not leave a comment.

Jon H 
Rating:
5.0

Nothing it was good service

Randy W 
Rating:
5.0

Customer did not leave a comment.

Gina H 
Rating:
5.0

There is no need for improvements without the uhaul I went through this time but the other one in town poor service skills and not people friendly

Debra C 
Rating:
2.0

Customer did not leave a comment.

sylvia h 
Rating:
5.0

Customer did not leave a comment.

Constantino J 
Rating:
5.0

Customer did not leave a comment.

Peggy O 
Rating:
5.0

Customer did not leave a comment.

TIM M 
Rating:
5.0

No negative feedback or improvements for this Uhaul location! Excellent customer service, no hassle return, no errors with reservation. Better than any other Fernley Nv / Reno Nv location I have dealt with. Keep up the good work, I appreciate you:)

Patricia B 
Rating:
5.0

Nothing. Courteous knowledgeable staff.

Arthur D 
Rating:
5.0

Demote the assistant manager. Anybody else will be more lucrative for your location

Gino C 
Rating:
5.0

Customer did not leave a comment.

Terri M 
Rating:
5.0

Customer did not leave a comment.

Rory E 
Rating:
5.0

1

Rhonda A 
Rating:
5.0

Just handed over the keys and were done.

John P 
Rating:
5.0

Not a single thing, everything was well maintained. Pricing is fair and the customer service was excellent

Robin D 
Rating:
3.0

Customer did not leave a comment.

JUAN E 
Rating:
5.0

We returned after hours

Cristina R 
Rating:
4.0

Customer did not leave a comment.

Richard D 
Rating:
5.0

Customer did not leave a comment.

Matt Z 
Rating:
5.0

The place is awesome.

Henryk K 
Rating:
5.0

Continue the good customer service

ray r 
Rating:
5.0

Customer did not leave a comment.

Rhonda T 
Rating:
5.0

Staff was great and very helpful. Dropping it up was very easy. They were there when I arrived and had me checked out quickly, were extremely friendly and wished me well.

Larry H 
Rating:
5.0

Customer did not leave a comment.

William Y 
Rating:
5.0

We love dealing with Carpet King. They are always professional and friendly!!

Charles H 
Rating:
5.0

Great job.

Zachary D 
Rating:
5.0

Customer did not leave a comment.

Kenady M 
Rating:
5.0

Staff had me in and out very fast, thank you!!

Larry H 
Rating:
5.0

People were great to work with!!

Carole L 
Rating:
5.0

Customer did not leave a comment.

Melissa M 
Rating:
5.0

Easy to work with, very friendly.

Michael S 
Rating:
3.0

Customer did not leave a comment.

arick b 
Rating:
5.0

Customer did not leave a comment.

Mike H 
Rating:
5.0

Customer did not leave a comment.

Lorraine M 
Rating:
4.0

Customer did not leave a comment.

Brian A 
Rating:
5.0

Lady's in the office were some of the nicest people you will ever meet.

Jerry A 
Rating:
3.0

I didn’t get any moving blankets. Had to use personal blankets and didn’t receive the refund for it.

alyssa R 
Rating:
1.0

No people were at this location. I had to call the area representative to find out how to drop the keys off. Hard to find the drop box. Overall bad experience.

Gregory D 
Rating:
5.0

Very convenient location for pick up and drop off. Staff was pleasant, easy to work with, and was able to answer all of our questions. Our truck and trailer were ready at our pick up time. I would recommend them.

marvin p 
Rating:
5.0

Customer did not leave a comment.

Easy B 
Rating:
3.0

Maybe not require the customer to drive 60 miles round trip to pick up the equipment?

Raymond H 
Rating:
5.0

Carpet king employee Tatiana was very pleasant and check in was prompt and expeditious. BTW, carpet King installed new carpet and flooring in our new home. Excellent family owned company. No, I don’t work for them! Lol. Very ethical family business in Fernley, Nevada

Dennis J 
Rating:
4.0

Customer did not leave a comment.

roger p 
Rating:
5.0

Pick up was easy and quick, staff was friendly and very helpful.

BETSY S 
Rating:
5.0

Great friendly staff. Made this whole experience that much better. Thank you Carpet king..🤴 🙏

Brandon W 
Rating:
4.0

Well I've already complained and have been having trouble getting ahold of anyone. I showed up to the place to get the uhaul they were closed so i had to go to a different one them I get the truck get it loaded gas tank says full get literally a mile down the road and the car breaks down. We waited for awhile then my friend said he thought the gas was out so he brought me gas then I went to the gas station hmget almost 100 in gas in it to find out its been pouring out the bottom of the uhaul so I lost alot of money then having to drive it 100 miles with gas pouring out. Had to add another 30 to get it back to r reurn it. I am so mad I spent wayyyyyyyyyy more than I should've didn't get tonfinishball my stuff couldn't get back into the storage because they closed because of the truck breaking down and everything aoni didn't even get all my stuff moved. And now I'm fighting to even hear from someone because I believe after all this I deserve my money back for what I paid to rent the uhaul. I'm really upset and may never use uhaul again after this. It shouldn't be this hard to deal with an issue with a company this large!!!

CRYSTAL R 
Rating:
3.0

No drop box? What do I with keys?

Jasen H 
Rating:
5.0

Customer did not leave a comment.

sterling C 
Rating:
4.0

The location I booked my truck at did not have any trucks available and they had me drive from Reno to Fernley to pick up a truck then charged me for the mileage. Completely unacceptable.

Amy B 
Rating:
5.0

Customer did not leave a comment.

Ashley S 
Rating:
5.0

The staff a carpet King helped me get a small truck on short notice. Very kind and personable!

L C 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Moving rates are excessive for local moving. $1.09 a mile is excessive.

LORELEI M 
Rating:
5.0

Customer did not leave a comment.

Viktor S 
No reviews have been submitted for this location.

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