The clerk who helped me was AWESOME, so pleasant and helpful!
Joseph T
Customer Reviews for Carpet King
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tatiana was great. Very personable, very knowledgeable. No need to go anywhere else, these guys have got it going on.
EMMITT MYoung lady who helped me was fantastic. Very friendly and helpful. When I need moving help again, I will most definitely go there.
RICHARD CI absolutely appreciate your business and will recommend uhaul and Carpit King to all of my friends and family. 5 stars experience.
ELNATHAN JGreat facility to rent a vehicle, very nice and easy rental.
GENE PGreat service.
MICHAEL WVery nice and friendly! Best experience I have had with a rental company. I would use this company again!
RANDALL HWe have picked up trailers twice at Carpet King and received excellent service both times. The trailers were clean and had the latest hitching system. Tatiana was friendly, efficient, and helpful (she attached the trailer). Uhaul and Carpet King get my full endorsement for our future use. The Uhaul scheduler was great and made it worthwhile to drive the extra 70 miles to Fernley from Reno.
JOSEPH SBoth locations made my move stress free. Equipment was in excellent condition.
FRANK KCustomer service was AMAZING
Renee Tit is the only place I would recommend to my friends
Thomas HEverything was great!
JOSEPH SStore was closed due to them being out of the office to give a quote on install so can't rate personnel or cleanliness of store but looked cleanliness through the windows
TODD JDrop off location was closed on Sunday. Easy access and clean
DRU WVery friendly and helpful with the whole process, I would definitely use them again and highly recommend to anyone!!!
Rick HThis is the best location I have ever used. Thank you so much.
Thomas HGreat all-round experience.
PAUL DHello. Thank you for the rental trailer I look forward to renting again in the future
DANE HShe was really professional and made sure i got everything put on correct.
RICHARD HN/A
DEBRA KTatiana was great to work with and very knowledgeable on what our needs were. Thank you Tatiana for your help.
DARRYL HPerson was helpful and trailer was easy to tow
RONNIE BThese guys were awesome ! Did what they promised and was careful not damaging our things.
Pamela SOutstanding, friendly customer service! I highly recommend this location for all your U-Haul needs.
Thomas SBest customer service!! I highly recommend this location!
Tracy MNothing! Great customer service!
Tracy MFlawless pick up and drop off. Great customer service and equipment.
RICHARD AYour trucks are DIRTY, especially the one I picked up. I mean road grime, BUGS splattered on every forward-facing area, mud splatter on the windows and mirrors, etc. How about doing more for better customer service. Maybe hire kids or adults to clean your vehicles (inside and especially outside) as soon as they arrive and have them ready and serviced for the next customer. My next issue. I started to leave the lot and got a warning message about low tire pressure in both rear wheels. I asked the agent in the office if they had an air compressor to fill the tires. According to the agent, they had an air compressor but no hose or nozzle. He suggested that I drive the truck to the next gas station to fill the tires. Seriously! That is totally unsatisfactory and UNSAFE. I ended up going to a local Les Schwab dealer, where they checked and filled all of the tires for free. That is a prime example of outstanding customer service. YOU CAN AND SHOULD DO BETTER! Last item. I rented a vehicle through a local dealer in my town. I ended up driving over a half hour away to another town to get the vehicle and then drive another half hour back to my home on low pressure tires. If you know a customer would like a specific vehicle and puts in the order well ahead of time, MOVE the vehicle to the location where the customer needs it. Again, figure it out and improve your customer service.
William DReservation check out took nearly 2 hours. Many complaints for U-Haul itself not just the pick up location. We reserved in Reno and were told the day before we needed to go to Fernley for pick up due to the car hauler. This was so inconvenient and time consuming.
LINDSEY CSuper helpful and accommodating toy pick up and any questions that I had. Very friendly!
Synthenia JThe staff were very nice and we're surprised that we were really to deliver. We did what we needed and returned right after we were done.
Lisa CCustomer service was great, superb folks to work with.
Leonard GGreat friendly staff . Would rent from this location again .
Joseph BThe lady work at your carpet one location in Fernley was fantastic, friendly, very professional. Wish all location where like that.
David SRenting me a truck and trailer with no gas isn't acceptable. Trying to gas up somewhere with that trailer hooked to the truck was not easy. Plus, we had to gas up before we could even start moving our things. Blaming the last customer for dropping it off that way is flimsy. Do you not check your vehicles when they come in? The problem is that you don't want to have to drive these trucks to get gas, so you pass that frustration onto your customers.
Chanelle RGreat front counter help. Great moving experience with Campbell's moving. Overall great experience
Jenny HOnly complaint is they were due to open at 8:30 am, and no one arrived until 8:45.
Kelli GAwesome ladies at front counter and clean/inviting. Great experience during a stressful time.
Kelly BVery nice customer service!!
Cory EThey were great. They even apologized for the Utah location being so unprofessional.
TANDY Anothing ..it was great
Sam VExcellent service with 2 extremely pleasant and professional ladies.
Garrett sThey totally stepped up for us!! Our rental was cancelled at another location and never arrived! This location stepped up and got up what we needed for the move with in 30 mins we were on our way!!
Brittney WNothing all good!!
Roy EExcellent customer service, it was a pleasure to work with the person I picked the truck up from.
Craig HThey are very friendly and made the transaction smooth and quick.
Mark SThank u
Ed RVery friendly and fast excellent customer service
Laura MWide open location, easy to maneuver the equipment around and park.
Shawn HGreat atmosphere, awesome customer service
Russell LVery easy when dropping truck.
Alan AExcellent customer service, and returning the vehicle was super easy.
david yGreat customer service, nice and informative
Charles NNothing , awesome customer service from the ladies.
James RNothing it was good service
Randy WThere is no need for improvements without the uhaul I went through this time but the other one in town poor service skills and not people friendly
Debra CNo negative feedback or improvements for this Uhaul location! Excellent customer service, no hassle return, no errors with reservation. Better than any other Fernley Nv / Reno Nv location I have dealt with. Keep up the good work, I appreciate you:)
Patricia BNothing. Courteous knowledgeable staff.
Arthur DDemote the assistant manager. Anybody else will be more lucrative for your location
Gino C