Customer Reviews for Carquest Auto Parts
(U-Haul Neighborhood Dealer)

157 reviews

1408 N Banks St   Pampa, TX 79065

(806) 486-1606

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(806) 486-1606

1408 N Banks St
Pampa, TX 79065

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All good!!!!

Moses C. 
Rating:
5.0

Customer did not leave a comment.

Cobrati M. 
Rating:
5.0

Customer did not leave a comment.

walt M. 
Rating:
5.0

Nothing.The guys were helpful and friendly and informed about the equipment!

JOE T. 
Rating:
5.0

Customer did not leave a comment.

Penni B. 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

Morgan P. 
Rating:
5.0

Nothing. I was treated with great respect, courtesy, and great customer service. I was greeted with great friendliness and made to feel at home. The process was the most user-friendly and effective service process I have experienced in a long time. I just told them who I was and they had the number of the equipment and the whole process lasted about 30 seconds from start to finish. They made my return simple while treating me with great respect and politeness. They exceeded all expectations I had about what service should be like.

MORGAN P. 
Rating:
5.0

I was unable to get either a 10 or 15ft truck…I took the 20 ft for the price of ten ft…everything went well…and car quest was terrific

CAROLINE U. 
Rating:
5.0

Customer did not leave a comment.

Alma D. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO R. 
Rating:
5.0

Customer did not leave a comment.

ARLEN T. 
Rating:
5.0

Customer did not leave a comment.

Tony O. 
Rating:
3.0

Customer did not leave a comment.

Joe R. 
Rating:
5.0

Customer did not leave a comment.

JONAS S. 
Rating:
3.0

There were less expensive vehicles available The websites tend to obfuscate the local locations and the home website sent me to borger not pampa for a pick up that I had to cancel. I will not trust web reservations again in the future.. What you reserve is not what you get then that is a waste of time. I left town late and missed my appointment in Amarillo. I will find alternatives in the future.

James B. 
Rating:
5.0

Returning the truck was a very quick and simple process at this location.

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Check in was timeless and professional staff.

JIM C. 
Rating:
5.0

Customer did not leave a comment.

William I. 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
Rating:
5.0

Terrific gentleman

Dana T. 
Rating:
5.0

Thanks

Steve D. 
Rating:
5.0

Customer did not leave a comment.

ALAN W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D. 
Rating:
5.0

Have needed moving supplies, boxes, dollies, etc... on hand m

Luke C. 
Rating:
5.0

Great people

Daniel G. 
Rating:
5.0

Trash from the previous user was still in the cab. I don't fault the location, I think those items may have been under the seat and just missed. The Uhaul app is the 'worst' part of the experience. It asks for photos to be sent, but they won't send.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
3.0

Customer did not leave a comment.

ashley V. 
Rating:
5.0

This location was very friendly and helpful.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN R. 
Rating:
5.0

Customer did not leave a comment.

Isabela P. 
Rating:
4.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

They couldn't do enough for us. Daniel was excellent

Mandy W. 
Rating:
5.0

Excellent. Daniel is a wonderful person. He is kind and extremely knowledgeable. A real (rare) person.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Laura I. 
Rating:
5.0

Customer did not leave a comment.

Laura I. 
Rating:
5.0

Customer did not leave a comment.

Kaneshia J. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

KRISTi S. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

I didn't get his name but he was awesome

Johnnah B. 
Rating:
5.0

Nothing it was fast and friendly service as well.

Dustin B. 
Rating:
5.0

Customer did not leave a comment.

MOSES C. 
Rating:
5.0

Very knowledgeable and helpful. Will use this location again.

Stacy S. 
Rating:
5.0

All good very good customer service

Glenn C. 
Rating:
5.0

Best uHaul team in the area! Great customer service. Fast. Easy. Simply the best!

JAMES MAC S. 
Rating:
5.0

Customer did not leave a comment.

Alicia D. 
Rating:
3.0

We dropped off during non-business hours.

ANDREW B. 
Rating:
5.0

This location is absolutely the best I have used them for my last 2 moves and will be using them again when I am able to move again

Angelia S. 
Rating:
5.0

Very nice staff.

PETER M. 
Rating:
4.0

Try to get rid of the 4 inches of snow next time.

Bruce J. 
Rating:
5.0

Customer did not leave a comment.

Jordan C. 
Rating:
5.0

Friendly service. Backed in and getting my contract and Jacob was already outside to check me in. Great location in Pampa

John R. 
Rating:
5.0

Truck was in good shape but could have been cleaned a little bit.

Joseph M. 
Rating:
5.0

Very easy process. Picking up the trailer was a smooth transaction. Helped me hook it up and made sure everything was road safe. Would definitely rent again.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Merry J. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Very nice gentlemen helped at completion of job. Thanks!

Judy S. 
Rating:
4.0

Customer did not leave a comment.

Cory G. 
Rating:
5.0

Customer did not leave a comment.

Dana T. 
Rating:
4.0

Customer did not leave a comment.

Coyt B. 
Rating:
5.0

Customer did not leave a comment.

ARTIS B. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

I requested an appliance dolly but they did not have one, so probably just need to maintain more moving supplies in stock. Otherwise extremely pleased!

Eileen B. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Just continue providing the excellent customer service you are currently providing.

GINA M. 
Rating:
4.0

Make sure the equipment is clean. There was over a gallon of dirt in the trailer. When I called Carquest on Monday they said they would submit a credit. I checked my CC statement and nothing has been applied. Assuming it will take a couple days.

Martha R. 
Rating:
5.0

Very friendly nice

CLAY M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly A. 
Rating:
5.0

I was very impressed with the people at this location They were very friendly and really worked to make sure I got what I needed. I have been around uhaul before the 9nly thing I would say is to make the computer system more user friendly for customers and the distributors. Thank you for the service.

Jeromie J. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

jewell S. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Limber L. 
Rating:
5.0

Customer did not leave a comment.

Colonel S. 
Rating:
5.0

The whole app thing was a horrible experience! It's a piss poor way to do business. Corporate‘s just went in a bigger profit so they cut out the personal touch. Having to do your job for you I should get paid for using that app. Customer service was a joke I was on hold for 26 minutes! It's not about giving people jobs anymore it's about lining millionaires pockets I would rather do business with an individual then an app!

Christine R. 
Rating:
5.0

You get a 100 ?? from me! The back end of the trailer leaked in the rain and ruined a few things. Nothing expensive but I forgot to share it when I dropped it off. It was a terrible inconvenience but ya'll more than compensated me for it (Without even knowing about it). with your generous understanding and adjustments in my favor. By extending my time on a daily need basis for nearly a week.. If we all keep forgetting to mention it you can't repair it. You guys are the kindest most understanding people during a hard time with this Coronavirus. I got stuck in between locations. You actually became my support system. The drop off and pick up people were just as kind and generous. At least at all my locations. Bless your business and team! Thank you!

Debra C. 
Rating:
5.0

Same as above

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Adrian H. 
Rating:
5.0

Customer did not leave a comment.

Adrian H. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Adrian H. 
Rating:
5.0

Customer did not leave a comment.

Devon H. 
Rating:
5.0

Very professional and polite

Raymond B. 
Rating:
4.0

Customer did not leave a comment.

Max D. 
Rating:
4.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

The truck assigned for a 600 mile trip was not the type of truck needed for a 600 mile trip. Although it did make the trip, the power steering at idle speeds did not work properly, there was a horrendous air leak around the door seal and the door rattled for all 600 miles. The trailer door was very difficult to open and the latch was hard to move.

Kenneth C. 
Rating:
5.0

Your internet check into my phone was horrible. I spent an hour calling y'all back and forth several times in order to get the key code to unlock the key. area.

Dwaine F. 
Rating:
5.0

Made sure everything was right. Hooked it all up and made sure. Great job!

Richard B. 
Rating:
5.0

Customer did not leave a comment.

curtis B. 
Rating:
5.0

Customer did not leave a comment.

vicki S. 
Rating:
5.0

Customer did not leave a comment.

dana P. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

Cheray W. 
No reviews have been submitted for this location.

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