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CLIVE C
Customer Reviews for Carrol Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Alert/remind renters 24 hours in advance that by completing ALL ONLINE PICK UP info their actual day up truck pick up will be much faster.
JAY MIt was fine experience.
Sarah BNot very organized at all. Did not know what they were doing. Plus you need to drop off during normal business hours or you get charged an extra $20. If you don't go through online then you get charged for that too. I brought it back after 4 hours. This actually turned out to be very expensive at this site. Go somewhere else. My trip turned out to be $80. for 1 run to the next town over.
Greg MAll good
Gloria jThe tank wasn't full. So we had to fill it up. And in the end we had to pay another $50 because the tank was below than what we started with. Also, we only kept the truck for 12 hrs, so not sure why it was set to rent out for 48 hrs. I don't even think it gave the option.
Maggie LGood service except there was very little gas.. it would be good to ensure that the tank is always full..
Troy WGood service
Frederick GQuick easy and good customer service. Will recommend them.
Uttam TDo face to face customer service. When somebody comes to get a truck do business with them. Not over a phone or emails. The same when the truck comes back.
Lisa OJust used personal smartphone to do reservation. didn't really communicate what was needed when returning truck...i.e fuel level, etc. Needed it for 2 days called me after 1 day asking why truck wasn't returned.
Danielle G