Customer Reviews for Carroll Island Crown
(U-Haul Neighborhood Dealer)

100 reviews

17 Carroll Island Rd   Middle River, MD 21220

(443) 231-4821

Location Hours

  • Mon-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(443) 231-4821

17 Carroll Island Rd
Middle River, MD 21220

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful and professional.

STANLEY C. 
Rating:
5.0

Manager was very professional and efficient.

STANLEY C. 
Rating:
5.0

Customer did not leave a comment.

JOE L. 
Rating:
5.0

Excellent experience. Very convenient and easy. Thank you.

STANLEY C. 
Rating:
3.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
1.0

I was there waiting an 1hr before I got my pick up then I return it early they try and charge me extra

LATIA H. 
Rating:
1.0

I should be given a receipt with a breakdown of what I was paying for I put like 60 miles on the vehicle they charged me $190 for 2 days and I feel that if it's $40 for the rentals two days they also charge me $100 key fob deposit and I don't see anything that shows that they've given me that back I am a little upset about not seeing a physical receipt on paper with all the breakdown like I said for the two days I put like 60 miles maybe 62 okay and that was it I didn't even drive the vehicle the second day until I brought it back when my wife got off of work you know I have a vehicle that in the garage I was going to run again but I don't feel very comfortable makes me feel like I've been scammed

ROBERT K. 
Rating:
5.0

Nothing to me everything was in order

KEVINA M. 
Rating:
5.0

Customer did not leave a comment.

Lee M. 
Rating:
1.0

Upon returning the cargo trailer after 8 hours of driving the owner informed us that he couldn't help us. My daughter had to unhitch the cargo trailer and then she and I had to push it back in place. A very frustrating experience. He was helping other customers but refused to help us! Would not recommend this place.

HILLARY R. 
Rating:
5.0

Everything was excellent. Professionalism was perfect. The customer service was EXCELLENT. I will use this location again. I will recommend this location to family and friends.

Tamara L. 
Rating:
1.0

There was a trailer hooked to the truck and had to be taken off. We had to take it off ourselves. The dolly and blankets I ordered were not available. The location was not helpful and didn't want to get involved. He told us to contact customer service and key was not in lock box. It was inside and app didn't work. It took us 30 minutes to pickup up via internet google. I was very disappointed with the whole process and my guarantee reservation was not honored.

Henry M. 
Rating:
4.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

keep up the good work!

Edward R. 
Rating:
5.0

The agent was very helpful!

IVAMAE A. 
Rating:
5.0

The location was close and again the representative was very courteous and helpful.

Donna H. 
Rating:
2.0

The worker at the pick up site didn't really seem to have knowledge of what to do. I did ge the key but took a while.

John K. 
Rating:
1.0

Customer did not leave a comment.

LORI C. 
Rating:
2.0

is was gas with one man running the whole show

BILLY L. 
Rating:
5.0

Customer did not leave a comment.

Donnell W. 
Rating:
2.0

Customer did not leave a comment.

Marsha T. 
Rating:
5.0

Customer did not leave a comment.

MICHELE B. 
Rating:
1.0

Was overcharged after returning the unit on time and there wasn't a worker working when I arrived to pick up my rental. The gas station attendant gave me a phone number to send pictures to before I could leave. Shady business practices.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Dustin G. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
1.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

JULIAN B. 
Rating:
3.0

I had to wait for a very long time to get checked in. It took too much time. I would not have made it to Philadelphia in time to pack and travel to get my keys before the manager left for the day; therefore I had to make an extra trip from Baltimore to Philadelphia to make sure that I get the keys. I had already did early check in via internet, but I was still asked for two other people phone numbers. It was a gas station. When I first came in an older man came in from the back to ask me could he help me. It was already another guy working behind the window who could help me. He is the guy who took so long and that asked me for all those phone numbers.

cynthia T. 
Rating:
1.0

I arrived at this location to drop off the trailer went inside to speak to the manager and I asked where he wanted me to place it, I then asked if I needed to sign anything he said no just drop it and leave. He didn't even ask for my name. About 30 minutes later I didn't feel comfortable so I called customer service and told them I dropped it off just to have some sort of record. She called the drop off location and he still did not check the trailer in a received so she made him. I am extremely mad at uhaul.

Dontae O. 
Rating:
3.0

Customer did not leave a comment.

Donnet S. 
Rating:
5.0

Super helpful and nice owner! I needed somewhere to park the truck overnight to not get a ticket or towed. He let me keep it on his property. Plus he removed the tow unit and untied my car. The extra help from the U-Haul family goes a long way with the already low price from moving yourself.

Jon T. 
Rating:
2.0

Customer did not leave a comment.

aron R. 
Rating:
5.0

great everything perfect just send more trucks in this location

mohammad A. 
Rating:
1.0

Representative charged me for something I did not do! He was not willing to listen, and the language barrier made it difficult for us to understand one another.

Danyell R. 
Rating:
1.0

This was the WORST experience I have ever had using UHAUL! The 'quick' online check-in failed terribly!

Christine V. 
Rating:
3.0

Location doesn't have reception for Verizon wireless which made it very difficult to complete the check-out.

JASON B. 
Rating:
2.0

Customer service needs to improve. We rented a appliance dolly however one was not at location where I got the truck. I was told to travel up the road to get it. No where on my rental agreement did it say this. So needless to say, I was not happy.

Timothy U. 
Rating:
5.0

Customer did not leave a comment.

Yvonne R. 
Rating:
1.0

It was the worst experience I have ever had with u haul. Will never go back to that location again

Frances H. 
Rating:
2.0

Customer did not leave a comment.

DENNIS J. 
Rating:
1.0

It took me two hours to pick up my vehicle I'll supposed to pick it up at seven I wasn't able to leave until after 830. It was asking for verification I put my dad‘s name in who is a senior and I am a junior and it wouldn't let me except it because it was the same name... and then the location services asked me to find my location but it would not submit so it refused to let me proceed. Do you whole office was supposed to be open at eight, 9 o'clock they were still closed. I was two hours behind on my moving.

Joseph K. 
Rating:
5.0

Loved the drop off and pickup through the mobile app

Andrew S. 
Rating:
1.0

Customer did not leave a comment.

Harleen G. 
Rating:
4.0

Overall good experience.

Joshua R. 
Rating:
3.0

Unfortunately the UHaul representative was not present and the "quick stop" station operator tried extremely hard to assist in completing the rental process. He made several online attempts as well as phone calls all of which a last ditch effort an hour and half later to a district manager who was able to successfully guide him to complete the contract. He then willingly left his store to assist me in hooking the trailer to my truck. He was very pleasant.

David W. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
3.0

Customer did not leave a comment.

Sheila P. 
Rating:
1.0

the worst customer service ever will not return to use again ever

greg M. 
Rating:
4.0

I would like to see a quicker exit strategy implemented in the future.

Darryl C. 
Rating:
1.0

Not let them rent uhaul trucks it was a joke

Douglas R. 
Rating:
1.0

This particular location issued inappropriate charges to my Uhaul account. I was charged for refueling of the truck when the truck was returned with the correct amount of fuel. I was also charged a cleaning fee. The truck was returned in the condition to which it was received. The personnel notated on my account that the exterior of the truck was dirty and I was being charged accordingly. A customer should never be charged for the exterior condition of a truck unless it is accident/damage related. I contacted the customer service department of Uhaul and they contacted personnel at the return location immediately. The situation had to be escalated because there was a “language barrier” with the personnel on duty at the time. If I ever rent another Uhaul, I will certainly not be renting or returning the equipment to this location.

Michelle L. 
Rating:
2.0

It's a gas station and the clerks do not know how the process works. The guy that checks in the trucks and equipment did not have set hours so we had to drop our equipment off in a parking lot at a gas station. This location is not great if you have a trailer attached to the truck, there is not a lot of room to maneuver.

Brittany G. 
Rating:
1.0

I was guoted.99 a mile. Charged$1.29 They have yet to change it. They play language barrier.

John K. 
Rating:
1.0

Taking into consideration that this is a "neighborhood dealer" this location is too filthy and altogether sub standard to represent this great company that has stood the test of time for an eceptionally long period of time

Arthur H. 
Rating:
3.0

The rental office is across a dirt junkyard and the office looks like bodies may be hiding under the trailer. However, Cheema has the best customer service and made this all worth it.

Christine P. 
Rating:
1.0

This is the second time this has happened to me using UHaul. When trying to pick up my reservation at 17 carroll island the clerk didnt have a reservation for me. The cargo van I wanted to use was already booked. After calling Uhaul i was told my reservation was moved to another UHaul location. Apparently I didnt notice the email stating it (which was my fault) but if I recieved a phone call and a voice mail instead of just an email this would all of been easily rectified. Since I was dropped off at 17 carroll island I couldnt leave so my reservation was changed back to 17 carroll island All in all it took 1 hour of waiting for everything to be changed. I had to take a larger vehicle which I didnt need or want and I was late for my appointment. I would like to point out a few other things. the gentleman clerk at 17 carroll island was very nice and helpful even though I was not very pleasant. The cargo van that I originally wanted to reserve was never taken. I know this because in my travels I had to drive past the 17 carroll island location multiple times through out the 2 days, it never moved an inch. Lastly, when I returned the truck of7 the clerk (a different person) un-courteously made me go back out and record the mileage for him after I dropped off the key. If I'm the customer, why am I doing work? Is this UHauls policy? Using Ryder all I have to do is park it and get out.

ROBERT S. 
Rating:
5.0

new vehicle, all went well

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

Chris H. 
Rating:
3.0

Truck size that was needed was not readily available, nor was one available in a 20 mile radius. Closest truck that was needed was 75 miles away. Had to settle for a smaller truck, which reseulted in 2 trips. Had to pay for extra mileage put on the truck due to 2 trips. Other than that location and rep were good.

William D. 
Rating:
1.0

I just got Ripped off by U-haul and BP at the Carroll Island Rd Middle River. I even took the picture of the odometer before leaving showing the clerk at BP that the mileage was 29092 and I return the truck with 29139 miles. The difference is 47 miles. I never had a bad experience like this one.

Barker B. 
Rating:
1.0

The person there did not know what he was doing and had to call his boss. I had to wait for him to drive there. He showed up and took me to a hot dirty trailer. It was musty and very cluttered. Unorganized, dirty, really disgusting.

Nicole D. 
Rating:
5.0

Customer did not leave a comment.

baye J. 
Rating:
3.0

Customer did not leave a comment.

Tom P. 
Rating:
1.0

Inspect vehicles to see if they work properly

Jessica M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Annmarie M. 
Rating:
1.0

Was rude and never went through policy. Extremely aggressive and uncomfortable to be around.

chelsea M. 
Rating:
5.0

I went to the Carroll Island location after the Golden ring location reserved a 20' truck for me to pick up on Saturday at 10:00 am at B City Motors on Pulaski Hwy. in Rosdale. I arrived at B City Motors at 10:00 am and they told me that my truck was already rented out to someone else. I ended up with a 10' truck from Carroll Island, that's all that was available. My moving experience was horrible due to B City Motors and the Golden Ring locations ignorance. I'll never go to those locations again for a rental.

randy W. 
Rating:
1.0

It was very unprofessional I reserved my uhaul but yet I had to wait an additional two hours at the place for the owner .

Iziah L. 
Rating:
5.0

The phone app didn't work well. I couldn't have rented without the guy behind the counter. Be he was excellent!

Mark S. 
Rating:
3.0

Was very disappointed with being charged 400 extra dollars for a truck I had for a bout a hour and a half. Dont feel like the owner was upfront with me and did not explain the charges. Was told it would 3-5 business days to get my money back. I actually u put 10 extra dollars in gas and washed and cleaned truck. Wasnt to happy. Dont think I will be doing business there again.

kenneth R. 
Rating:
5.0

Customer did not leave a comment.

tiera H. 
Rating:
5.0

Customer did not leave a comment.

edward V. 
Rating:
5.0

Should have a tablet at location to use

Barry T. 
Rating:
5.0

Customer did not leave a comment.

daniel F. 
Rating:
5.0

Air freshener

Shantel P. 
Rating:
5.0

Customer did not leave a comment.

dennis H. 
Rating:
5.0

HIGHLY RECOMMENDED... Perfect experience! We had to change my contract a time or two, but he was VERY patient and courteous even though he was super busy wth other customer's. He even let me pick up truck earlier than my reservation time! Would use again and again!

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

Patrice J. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Oral B. 
Rating:
5.0

Customer did not leave a comment.

Antoine P. 
Rating:
5.0

Customer did not leave a comment.

christina B. 
Rating:
5.0

Would very much recommend this site to a friend, service was exceptional, Mohammed was helpful and polite. The truck was new, operated great and was sparkling clean, rates are reasonable, thanks so much! ?

cindy S. 
Rating:
3.0

Gentleman was nice and professional on drop-off but I mentioned I did not receive any blankets and a dolly, he mentioned not much he could do about this, he put notes in an order form stating this, yet I was charged for missing and damaged blankets it appears on a different bill. Overall experience was a complete debacle, pick up 10 times worse than drop-off but still have to waste time now calling customer service and dealing with credit, so on and so on...

john F. 
Rating:
1.0

The contract reads $19.95 A-day their day is 6 hours after 6 hours it's another $19 956I will never use you You haul Again false advertisement I want to the place to pick up my truck I wasn't even in their System They tow me I was not and there the computer was messing up the lady was standing there working from you haul tell me they only got one system and there was nothing on matter what their assistive so therefore I will never use them again

wilber B. 
Rating:
4.0

Customer did not leave a comment.

KELLY H. 
Rating:
5.0

Customer did not leave a comment.

jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Francine S. 
Rating:
1.0

Truck was dirty when I got it when I returned it they charged me $25 to clean it plus I put gas back in same as when I got it but they added more gas and charged me for it. I would never use this company again

Sherry B. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

Per the cashier, there was nobody there that could check my uhaul rental in. I left it there within the timeframe indicated on my contract. Apparently the person responsible for checking in the truck came back 3 hours later and finally signed off on the contract which put it over the time limit. Uhaul has attempted to charge my account for an extra day plus late fees totaling $73.20. When that didn't work Uhaul charged me an erroneous $54.90 which there is no explanation or information on at all. Uhaul has turned out to be nothing but a scam and once they have your credit card information they will continue to rob you after the contract obligation has been met.

Thomas W. 
Rating:
3.0

There were no dollies as requested but I was refunded

Julian B. 
Rating:
1.0

No one was there I was told to leave key at gas station and the. Hours later I had bs charges

Charles S. 
Rating:
1.0

This is an unairconditioned shack beside a gas station with junk everywhere. Uhaul has no business attaching their name to this location.

don D. 
Rating:
1.0

This location has a little trailer on a dirt lot with lots of debris all about the area. If it is raining you will have to walk in mud to get to the trailer.

Lamont R. 
Rating:
4.0

Customer did not leave a comment.

barbara C. 
Rating:
3.0

Not the cleanest place but workable. Owner was cordial.

Gary G. 
Rating:
1.0

I had to wait 40 minutes because they sent "the guy that does the u-haul" to walmart 2 minutes before my scheduled pick up. The trailer had 3-4 pieces of broken bottles and trash in it.

Kenneth M. 
No reviews have been submitted for this location.

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