Customer Reviews for Carroll Island Crown
(U-Haul Neighborhood Dealer)

181 reviews

17 Carroll Island Rd   Middle River, MD 21220

(443) 231-4821

Office Hours

  • Mon-Sun: 8 am–8 pm

Services at this Location:

Contact Us

(443) 231-4821

17 Carroll Island Rd
Middle River, MD 21220

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

linda b 
Rating:
5.0

The rental was quick and easy. The attendant was extremely professional and informative. The only hiccup was the link I received from U-Haul for the inspection of the vehicle and recording of the mileage that was received while in route. By the time I got to my destination to open the link had expired. Thankfully the attendant had recorded the mileage properly and we walked the truck before leaving. I took a picture of the odometer before leaving and after returning - all was good.

kathryn d 
Rating:
5.0

Customer did not leave a comment.

PATRICK A 
Rating:
5.0

Customer did not leave a comment.

Jessica S 
Rating:
1.0

This location was the worst experience i have ever had with UHAUL. The owner came out as i was fueling up the truck and indicated the truck wasn't clean inside and that he was going to charge me for a piece of small plastic and cardboard that was left inside the truck. the materials were not ours and were the size of a thumb. I will never use this location again and they were a poor reflection on the UHAUL company as a whole. I have used this location many times before and have dealt with the inside rep many times who is always helpful and friendly. This location has not only lost any future rentals but i will not purchase fuel from them ever again due to the rudeness and unprofessional behavior of the owner.

Patrick M 
Rating:
5.0

Thanks to the owner great guy to work with

Anthony S 
Rating:
5.0

Customer did not leave a comment.

Tom H 
Rating:
5.0

The professionalism of the staff member was outstanding. He was very kind, polite, and respectful.

Charles P 
Rating:
2.0

Better service. I felt like a nuisance for renting the equipment not customer.

Marek K 
Rating:
5.0

Very nice people and nice truck

kevin m 
Rating:
4.0

Customer did not leave a comment.

TODD T 
Rating:
3.0

Truck was in great condition, associate helping was friendly. However, somehow canceled original contract and made a new one for a return trip when I needed a one way.

Scott H 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Nothing it was a good experience

Jacob T 
Rating:
5.0

I already reviewed the drop off location.

John E 
Rating:
5.0

Customer did not leave a comment.

Andrea K 
Rating:
5.0

Very sweet people! good price! helped out with anything i needed

Brianna N 
Rating:
1.0

Customer did not leave a comment.

Robin S 
Rating:
1.0

Customer did not leave a comment.

Kaliesha B 
Rating:
5.0

Customer did not leave a comment.

Timothy S 
Rating:
5.0

Great experience..

david p 
Rating:
5.0

Good

Raymond A 
Rating:
2.0

Update the system.

Brittany s 
Rating:
5.0

It was fast and easy customer service was great

Rasheed H 
Rating:
2.0

Customer did not leave a comment.

Angel D 
Rating:
5.0

Excellent service. Keep up the good work.

nnamdi m 
Rating:
4.0

The owner was friendly and prompt to assist.

Chunil P 
Rating:
5.0

Customer did not leave a comment.

Valencia V 
Rating:
1.0

Customer did not leave a comment.

Thomas V 
Rating:
5.0

Customer did not leave a comment.

Lisa M 
Rating:
2.0

I realized after drop off that the system had 3/4 of a gas tank, whereas in fact it was at half tank only. The pick up location did not provide me with a copy of this document.

Pactrick d 
Rating:
3.0

N/A

Robert C 
Rating:
2.0

Let customers know prior they will hook up equipment by themself with no assistance. Secondly ask the customer if they want insurance instead of automatically adding it to total. Third a copy of receipt would’ve been great.

Michael S 
Rating:
4.0

Customer did not leave a comment.

Debra K 
Rating:
5.0

Customer did not leave a comment.

Dennis Y 
Rating:
5.0

Customer did not leave a comment.

Kevin B 
Rating:
5.0

Customer did not leave a comment.

Markia J 
Rating:
3.0

Make sure the vehicles are clean.

Michelle H 
Rating:
3.0

Better access to view equipment availability online.

Michaele C 
Rating:
1.0

They over charged me and the truck inside was muddy

Crystal B 
Rating:
1.0

Have the truck at the location where I was told to pick it up Get the quoted amounts for truck rental and insurance I asked if there where any other charges/fees I was told "No" there are other charges like safe trip fee??

Brenda M 
Rating:
3.0

The fellow had to handle customers and me at the same time. So, I had to wait in between for service and cost me a little more time than needed. However, once carried for he was helpful.

Gwendalin W 
Rating:
3.0

Customer did not leave a comment.

Andre G 
Rating:
5.0

Customer did not leave a comment.

john t 
Rating:
2.0

Customer did not leave a comment.

Chris T 
Rating:
3.0

Customer did not leave a comment.

rodney w 
Rating:
3.0

Customer did not leave a comment.

Joseph W 
Rating:
1.0

The way you take deposits is ridiculous you took an initial $76 then when when I returned the truck took another 147 then 2 days later you took the actual payment leaving the whole other balance in limbo until it get released back to my account your claims of a cheap rental are fraudulent you have to have double the amount available to keep your bank account safe this is not a good business strategy I will not be using uhaul in the future because of this

Matthew P 
Rating:
1.0

Easy drop off process, but drop off location was changed the day of, without any notice.

Amanda S 
Rating:
1.0

not charge for coverage that was declined! be able to tell which truck is which and not just tell the customer go look at the numbers

Mallory S 
Rating:
1.0

I was sent to 3 different locations even though I booked 3 weeks ahead of time. Each location either had a truck and no trailer, or a trailer and no truck!!! Totally unacceptable!!! What's the point of having a reservation if it's not upheld???? Never again will I get a U Haul.

shawn l 
Rating:
3.0

Owners where very helpful to make sure we had a rental since mine wasnt truly available.

Harmony S 
Rating:
1.0

Owner is dishonest and rude.

Cindy L 
Rating:
5.0

Customer did not leave a comment.

John A 
Rating:
2.0

we were charged more than what was estimated we understand the millage and everything we barely used any gas and still filled it up till it clicked and was overcharged almost 20 bucks more then what should have been charged. the vehicle was clean we used it for under 3 hours to transfer two small couches. the gentleman was pleasant and friendly but unfortunately we were unhappy with the overcharge. it looms like we were charged extra for either miles or gas but we were under 23 miles total. we kept track and when he asked us to fill up we did so which it only needed just under a gallon because we didn't use much at all. so very dissatisfied with the overcharge on using the vehicle and felt like we got scammed for more money then what we used.

bobbie p 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S 
Rating:
1.0

the first truck i got was broke took it back to receive a refund. i was then told i couldn’t have my money back but i could use another truck so in which i did. i returned the truck the next day to find out that the clerk didn’t sign the truck out properly and i was technically in a stolen vehicle all night i could’ve been locked up and had my boat taken all because of a clerk who didnt want todo his job. DO NOT RENT FROM HERE YOU WILL GET CHARGED EXTRA FOR SHIT YOU DID NOT WANT AND THEY WILL TRY TO HIT YOU WITH HIDDEN FEES. Very poor customer service

Joshua H 
Rating:
5.0

Customer did not leave a comment.

Karl S 
Rating:
5.0

Customer did not leave a comment.

Eboni H 
Rating:
1.0

The cashier had a rude attitude during the return process. He wasn’t willing to help with anything being that I started the process on my phone. I rent Uhaul weekly and have never seen such. Maybe it was more so about the $20 fee that they did not make since I did it on my own. This might explain why they were the only location in the area with available inventory. The morning check out person was friendly.

Troy S 
Rating:
5.0

very great people to do business with

william g 
Rating:
5.0

Both locations customer service was great

Nicole W 
Rating:
5.0

The key was dropped inside the location they were very polite.

ARELIS B 
Rating:
2.0

The location was awesome but the online agent allegedly did everything she could do to prevent me from getting me to get the rental Protocol or not calling my wife and mother for verification is both embarrassing and had me late to my job.

OSITADIMMA O 
Rating:
5.0

Customer did not leave a comment.

GEORGE P 
Rating:
5.0

Customer did not leave a comment.

MAYRA S 
Rating:
5.0

Customer did not leave a comment.

Madelyn B 
Rating:
5.0

Customer did not leave a comment.

Saleah R 
Rating:
5.0

Customer did not leave a comment.

RYAN W 
Rating:
5.0

Customer did not leave a comment.

Mignon H 
Rating:
3.0

Customer did not leave a comment.

John F 
Rating:
5.0

5 stars all the way

Richard G 
Rating:
4.0

Have hand sanitizer and sanitation wipes available in the vehicle. I otherwise can not suggest anything else.. Thank you, The Myers

michael m 
Rating:
3.0

Better price

Matthew P 
Rating:
3.0

It took a long time to pick up my rental almost 30 minutes and the clerk didn't seem to be very knowledgeable about the process or informative also I rented a truck and trailer together but it came with no tow hitch I had to go buy a $50 tow hitch for 1 use adding alot to the cost of the service for me

Matthew P 
Rating:
5.0

Tell the customer what are the hidden fees he or she will encounter

Kenneth F 
Rating:
5.0

Excellent service.

STANLEY C 
Rating:
5.0

Customer did not leave a comment.

Brian K 
Rating:
3.0

The Cell phone service at this location is very weak.

Michael S 
Rating:
5.0

Customer did not leave a comment.

DEREK R 
Rating:
3.0

Customer did not leave a comment.

Kenneth F 
Rating:
5.0

Very helpful and professional.

STANLEY C 
Rating:
5.0

Manager was very professional and efficient.

STANLEY C 
Rating:
5.0

Customer did not leave a comment.

JOE L 
Rating:
5.0

Excellent experience. Very convenient and easy. Thank you.

STANLEY C 
Rating:
3.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

Customer did not leave a comment.

Peter R 
Rating:
1.0

I was there waiting an 1hr before I got my pick up then I return it early they try and charge me extra

LATIA H 
Rating:
1.0

I should be given a receipt with a breakdown of what I was paying for I put like 60 miles on the vehicle they charged me $190 for 2 days and I feel that if it's $40 for the rentals two days they also charge me $100 key fob deposit and I don't see anything that shows that they've given me that back I am a little upset about not seeing a physical receipt on paper with all the breakdown like I said for the two days I put like 60 miles maybe 62 okay and that was it I didn't even drive the vehicle the second day until I brought it back when my wife got off of work you know I have a vehicle that in the garage I was going to run again but I don't feel very comfortable makes me feel like I've been scammed

ROBERT K 
Rating:
5.0

Nothing to me everything was in order

KEVINA M 
Rating:
5.0

Customer did not leave a comment.

Lee M 
Rating:
1.0

Upon returning the cargo trailer after 8 hours of driving the owner informed us that he couldn’t help us. My daughter had to unhitch the cargo trailer and then she and I had to push it back in place. A very frustrating experience. He was helping other customers but refused to help us! Would not recommend this place.

HILLARY R 
Rating:
5.0

Everything was excellent. Professionalism was perfect. The customer service was EXCELLENT. I will use this location again. I will recommend this location to family and friends.

Tamara L 
Rating:
1.0

There was a trailer hooked to the truck and had to be taken off. We had to take it off ourselves. The dolly and blankets I ordered were not available. The location was not helpful and didn't want to get involved. He told us to contact customer service and key was not in lock box. It was inside and app didn't work. It took us 30 minutes to pickup up via internet google. I was very disappointed with the whole process and my guarantee reservation was not honored.

Henry M 
Rating:
4.0

Customer did not leave a comment.

Frank C 
Rating:
5.0

keep up the good work!

Edward R 
Rating:
5.0

The agent was very helpful!

IVAMAE A 
Rating:
5.0

The location was close and again the representative was very courteous and helpful.

Donna H 
Rating:
2.0

The worker at the pick up site didn’t really seem to have knowledge of what to do. I did ge the key but took a while.

John K 
Rating:
1.0

Customer did not leave a comment.

LORI C 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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