Customer did not leave a comment.barry P.
Customer Reviews for Carrollton Raceway
(U-Haul Neighborhood Dealer)
Carrollton, GA 30116
Services at this Location:
- Mon–Sat5:30 am–10 pm
- Sunday6:30 am–10 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Rip S.
Customer did not leave a comment.kerry G.
Customer did not leave a comment.MARCUS R.
Customer did not leave a comment.Michael M.
I estimated 25 miles to be used but didn't use half and they still charged me for 25 and Aldo they didn't come out to check mileage when I dropped the rental back off.willie lee B.
Customer did not leave a comment.TERMETHRIUS D.
Customer did not leave a comment.Roy G.
Pick up was great. When I returned the unit and told the lady inside she asked for my paperwork and I explained I did not have any that it was emailed. She said I don't know what to tell you other than to just park it out there.Patricia G.
Customer did not leave a comment.James F.
Customer did not leave a comment.Daniel B.
I opted out of safemove however it was still added on. I also received a call from an employee of RaceWay Crystal who accused me of taking moving blankets and dollies. She then said that U-Haul would be calling me and hung up the telephone in my face.Laquandra B.
Excellent experience.CHRISTOPHER J.
No complaints. Everything went smoothly.Jonathan S.
Customer did not leave a comment.Alison B.
Everyone was great to deal with at this location.RONNIE A.
Customer did not leave a comment.Thomas G.
We have rented in past from that location and service that we have encounter was and is excellent. VR Miroslaw J.Miroslaw J.
Customer did not leave a comment.Kerry K.
I reserved a tow dolly, needed a car carrier. The Manager present on Saturday went above and beyond finding us a carrier within a mile down the road in minutes. Outstanding customer service and can't Thank him enough at East Carroltton moving and storage for coordinating upgrade. By far a great overall experience and well maintained equipment made the drive easy. Thank You U HaulKurt V.
Customer did not leave a comment.MICHAEL M.
This location was super great to us, my fiance and I had to move last minute, and kept having to extend the number of days we would have this truck. They were so easy to work with, and we're completely understanding that unexpected delays can happen sometimes.Samantha C.
Very tight parking, location is a convenience store gas station with only one employee. She had to handle her duties as the clerk and my check in at the same time. She did a very good job.Terry W.
They charged me for 2 days when I returned the Uhaul at 12:52 am on Sunday morning when it wasn't due back until 8:00 am Sunday morning. I have no control over what time they check the overnight box.Lisa P.
I always note what equipment is left inside..had 2 dollies and a set of appliance dollies ,i left them as i didnt need them...with my info in your system,Its nice to go in and grab the keys and go....I would use you alot more if the price was reduced...Josepj N.
Customer did not leave a comment.Sarah W.
Customer did not leave a comment.Mary K.
Don't use movers helpJuaneka D.
The lady who I returned my rental to was very kind and accommodating.Scottie B.
Have the truck ready when you said it would be ready horrible experience staff was rude and not knowledgeable and not customer friendly your regional people extremely rude and kept hanging up on us No sense of urgency in short overall experience was horribleLeesa H.
All the woman could say was you need to drop the trailer on the other side of the building. No one helped me unhitch the trailer, these trailers don't have jacks so I guess she expected me to lift it by myself. All I could do was unhook my slider and let it fall off the hitch. What a poor way to handle a customer and uhaul's equipment. I would never drop or pick up from this location and if I were uhaul I wouldn't use them as a location.Lynda S.
Was charged for an extra furniture dolly and the associate at this location could not get it taken off. Don't blame the associate. I blame uhaul for not making there web site more user friendly.Travis G.
Customer did not leave a comment.BENJAMIN C.
Customer did not leave a comment.justin K.
For this drop off location, being that it is in the gad station, you should place a sign by the road saying it's also a uhaul drop off or pickup because it was confusing.George G.
Very helpful.SEDAR J.
Customer did not leave a comment.CAMEZ L.
Customer did not leave a comment.Mecheal M.
Pick up location in Carrollton was horrible. Employee and manager arguing about paycheck. I was behind this employee. Manager helped several customers before me that walked into store after me after he found out I was picking up U-Haul. I insisted I was on a scheduled and needed helped. He continued to help other gas station customers as well as calling someone about employee paycheck before helping me. Drop off location was GREAT!Dustin J.
Reservation was for a 6'x11' utility trailer, I was sent to pick up a 9'x5' box trailer without warning. Per other people I have spoken to, this is an issue with U Haul's reservation system and it happens all the time. The employee was outstanding, and I can't speak highly enough of her dedication to customer service.MATTHEW E.
Customer service horribleTIFFANY E.
Customer did not leave a comment.BART E.
Customer did not leave a comment.MICHAEL M.
The first rental place had rented the 6x12 to someone else and I had a 50 minute wait until another trailer was found. Then I drove there to get a very unfit trailer. The drivers side back tire on the trailer was almost flat by the time I got home to pack! I left to make our final move to Pensacola and only got as far as West Point before the one tire was going flat and the other on the passenger side was FLAT. Li had a very nice and competent woman get the road crew out to replace the tires. I lost a whole day to these misfortunes.Jeanette L.
Smooth return process.Gwendolyn H.
Customer did not leave a comment.Kurt H.
The lady for the morning was very rudeColt H.
Customer did not leave a comment.MANDEE B.
Customer did not leave a comment.Joseph C.
Customer did not leave a comment.Macy M.
Keep doing a fantastic job.Demunn J.
This was the best venue I have ever rented from. The people were helpful and accommodating and the equipment was well maintained and clean. Will definitely use againTHOMAS F.
I was told if i returned the truck and dolly early if get a discount. Apon driving 800 miles straight thru to do so i was told that wasn't a true statement. Very disappointed i will try to find other means of rental next time.PAUL A.
Upon renting the truck and dolly i was told if i got back sooner then the allotted 4 days i would receive a partial refund. The clerk at the pick up spot told me this and said make sure i tell them when i dropped it off. I was informed them that that wasn't true. I called and talked with an associate that told me i needed to call her back to get my refund since she was the one that told me it and it wasn't true. Great customer service?PAUL A.
Customer did not leave a comment.RANDALL W.
They over charged me big time. I paid 200 upfront and then got charged an additional $195 after I returned it and still don't know why!! I filled up the tank. Cleaned it out and brought back in same condition and mileage was only over the 150 miles I prepaid for by 10 miles. So why was I charged so much??MACK R.
Customer did not leave a comment.DONNIA D.
There needed to be another person there to help run the store and do the u-haul stuff.it took almost an HR and a half just to rent a tow dolly cause the lady had to stop and run the register.wesly A.
Customer did not leave a comment.SHELIA T.
I was missing equipment and the truck was a mess (that I had to clean).DIXIE C.
Customer did not leave a comment.Phil H.
Close by check in and out...JOSEPH N.
Customer did not leave a comment.Fref B.
Customer did not leave a comment.Latoya F.
One clerk on duty to run Uhaul and store operations. Long wait to get truck. No appliance dolly at store, even though their records indicated one was available. No furniture pads, even though their records showed them available. Clerk did her best to make the experience pleasant, but her employer was no help when she called him for a solution to not having the appliance dolly. I had to rent the truck at their location and then rent a dolly at another store.GEORGE M.
Customer did not leave a comment.Thomas F.
Store manager very helpful ... I generally like to do everything with app online, but that was not possible at this store.Kenneth S.
they charged me for insurance and other items w/o my permission i declined it all and was still charged upon returning the woman seemed to be intoxicated and i eventually was notified 4days later my rental was never checked in. check out took 1.5 hrs to get the rental from startHEATHER H.
Great locationJordan N.
Customer did not leave a comment.TRACY C.
I will never rent from U-Haul ever again based on my experiences this past weekAngelo R.
Customer did not leave a comment.Dusti B.
Make sure the customer gets what they pay for. I paid for a handtruck and never got it.Blayne C.
Make sure the employees know how to do everything and the boss doesnt leave them alone. It took me well over an hour to rent the uhaulFELICIA W.
Very good place to rent U-haul equipmentgeorge A.
We did not receive all equipment paid for like the blankets.Hannah F.
We elected to return the Uhaul truck through the Uhaul app which requires us to take pictures of the truck and location in order to complete the return. While taking pictures of the location of the truck the owner of the store which I assume is the Uhaul representative, stops us midway through and has us come into the store because she does not agree or understand why we are taking the pictures. My husband and I explain to her that we are doing our return through the app. She then ask us for the information for the rental. I give her the name and she says that she is unable to locate the name so we must be at the wrong location. I tell her the app confirmed that it was the correct location and we should able to complete the return using the app which we preferred. She proceeds to ask for the Uhaul key to examine the truck which we have already submitted pictures for on the app. She displayed poor customer service and treated us as if we were wrong for what we were doing by using the app. She appeared confused and I am not happy at all with this location.Anthony C.
The individual that helped me was absolutely outstanding -- very helpful and helped me with installing the equipment. Trailer had a lot of grass all over it, and I was unable to upload the pictures -- seemed to only allow me one picture. The equipment itself was fine. This location is a filling station and a store with only one person manning it, so he had to take time to help other customers while helping me. The person who made the reservation did not tell me it was a filing station and I drove around forever looking for a u-haul dealer. I finally called a dealer in Carrolton who told me that gas stations handled u-haul equipment. As I made the reservation over a week previous, I didn't understand why I couldn't pick up in a closer location even if it was a one-way rental. I have nothing against the pick-up location itself -- just the fact that it was inconvenient for me and no one let me know to expect a gas station with a shop inside -- took longer than I expected to make the pickup.patrica H.
Customer did not leave a comment.RICHARD M.
This is a side business for a Raceway. People very nice, but not their main business. All ok.BOB H.
This location if I need to rent anything I will use this location only Thank yougeorge A.
She listen to my problems that I went through and was truly concerned...JUSTIN C.
Customer did not leave a comment.Thomas A.
**representative was helpful. This is for OVERALL EXPERIENCE WITH UHAUL** I would like for this customer order to be made right rather than just looking out for others. Would not recommend to a friend based on experience. Online order was processed for one amount, pick up, and return time. Order was changed to different location based on availability. It was noted I could check in completely online via the app. This was NOT the case. Went in, order had to be completely reprocessed. Original request was not honored. Spent 45 minutes at new pick up location just to get vehicle, again, not via app for â€œonline pick upâ€ Found out return time was not honored day after vehicle was picked up. Return time was an entire day before request. Spent the next 24 hours trying to reach customer representative only to be put on hold, cut off, hold, transferred, cut off multiple times. Once a representative was reached via the chat (not even with the hours of direct phone calls) was I charged for a FULL additional day when all I really needed was a few hours, as originally requested. Went to drop off vehicle. Again, online app drop off was NOT â€œeasyâ€. Even representative at drop location had troubles. Then find out I was charged for an additional day, additional miles, without even a decent breakdown of details for the charges. The representative could not explain these to me at all. Again, would not recommend to a friend or even an acquaintance.Laura W.
Customer did not leave a comment.charles P.
Customer did not leave a comment.Virgina P.
Cashier took forever to check me in. Then didnt even finish the process I had to call customer service. I had 2 charges pending on my accountMichael R.
Customer did not leave a comment.TARA S.
The location was just fine, the lady was very friendly and efficient. No complaints about the location at all. However, we counted 3 different Uhaul locations that we could have dropped our equipment off at between our home and the drop off location. We had to drive to the other side of town. And we ended up having to pay extra mileage when we shouldn't have.ashley P.
The checkout and checking process was efficient and I like the mobile aspect and the ability to take pictures but it would be nice if it was quicker.Jerry H.
Customer did not leave a comment.DONNA R.
Customer did not leave a comment.mark C.
Worse ever says $45 on website turned out to be $180 will never use this company again is a big scam!Austin B.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Yolanda P.
Vehicle not ready. Other supplies ordered not ready. Had to wait over 20 minutes to get vehicle with constant interruptions in the process. Location was not staffed properly.Stephen S.
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