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JONATHAN H
Customer Reviews for Carter Building Supply Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really nice people, very helpful.
JOSEPH REasy to book with, had desired truck ready with equipment requested. Fast check in. Very nice and accommodating
Carla DI had to purchase da converter to hook up the lights. Thought that should have been provided
TERRY HRemove "guaranteed" from your language on reservations. More planning on U-Hauls logistic department would take this experience from 0 stars to 5. The locations in El Centro, CA (pickup) and Dewitt, AR (drop-off) went above and beyond to fix CORPORATES mistakes. I placed a reservation a week in advance and within the 2-3 days before my scheduled pick-up the location was switched 3 times. None of which being where the reservation was scheduled to be picked up. Terrible, unprofessional and deceitful would be the description of U-Haul after this experience. Once again, I want to reiterate, corporate is the issue not the pick-up and drop off locations.
Coleman PTell people when they stop to check the knob that tightens the hitch on the trailer. It came off on the return trip. 2 really nice gentleman stopped and fixed it for me.
REGINA MI have done business with them for many years ,they are always a top notch company
Michelle Geverything was fine like it was
LANCE SReservation for truck was not sent to carters. So, got a call eve before pickup that truck was not available. I was left in dire straits. Carters had round trip truck..rented it and had to spend double on gas and get a friend to drive it back for me. Uhaul reall6 dropped the ball and caused me chaos!
Carma SVery helpful and organized.
Tyler EWhen we go for truck drop no body answer phone at this location and we wait 1 hr for drop truck and we go home with truck. Wait for next morning when this location open.poor service.
vipul pHad originally wanted to pick up truck in Dumas however had to get it from Dewitt but was given an extra 30 miles because of it
Janet MMy problem with uhaul is not with the pick up or drop off location. My problem is with the person I spoke to when I reserved a truck. I was told that if I return the vehicle a day early, I would be refunded some of my money but when I dropped the vehicle off, I asked about the refund and was told that I was given the wrong information.
OLIVER BPeople here were fantastic. Thank you
KAREN LClean windshield and vehicle better before new renter drives it
NANCY AI had to drive 94 miles (one way) to pick up a truck because the location I reserved the truck at told me they would have one. I had a reservation number... and NO TRUCK. I was very unhappy with UHaul but had no alternative. Halfway thru a two day trip, the air conditioner quit in 99 degree temp.
Kathy BWish the one in stuggart was open
MARY BChecked it out well and done it in short time gave good to go well done
MICHAEL A