Customer Reviews for Carter Prepaid LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was charged 400 for two days

Rating:

3.0

I dropped off my rental through the app using the drop box. The store was closed. So, I didn’t get a chance to go inside nor meet anyone. The location was convenient for me. However, on Sundays the store doesn’t open until 10:30 am and for me that was a huge inconvenience. I could not find the key drop off box and had to come back but when I arrived at 10:45 am the store still was not open. I had to get help from the clerk at the store next door to locate the drop box.

Rating:

3.0

I would recommend but the self-check in was a little difficult.

Rating:

5.0

Nice and easy access. Everyone was helpful.

Rating:

4.0

I’m not recommending them at all to U-Haul because I don’t want anyone to go through what we went through. There was no personnel at either sites.

Rating:

4.0

The pick up place didn't really know how to fix the problem I was having had to call customer service after 40 minutes I was able to get my truck but it all worked out thanks

Rating:

5.0

none. staff performance was professional and polite.

Rating:

5.0

Great service

Rating:

5.0

I was in and out without any problems no lines and it only took 10 to min. Thank you to Carter prepaid for your excellence service

Rating:

3.0

The only problem I had was with your representative on the phone called the 800# twice and was not helped to my satisfaction. The app wasn’t working correctly and no one could help me in the call Center.

Rating:

2.0

The location was not helpful with the check in process there was trash in the back of the truck and was very dirty. I would not reccomend this location

Rating:

4.0

It took too long to check in. Olivia and Regina, customer service reps were rude and unhelpful. The app kept restarting and wouldn't upload images correctly. It was a nightmare and I will not use uhaul again.

Rating:

3.0

The customer service was exceptional.

Rating:

5.0

Absolutely nothing! They are top rate! Excellent customer service!

Rating:

1.0

Why was my card charged for cleaning? The truck wasn’t dirty at all… I also got the truck under a quarter tank, I brought it back a lil under that and was charged $43!!! That’s Insane… I would definitely let the people know how y’all ripped people off

Rating:

5.0

The online check in isn’t customer friendly

Rating:

2.0

Be less argumentative and have a better way of showing where vehicles need to be

Rating:

2.0

The person working their come up to us smelling badly of marijuana and you could see he was high he did our stuff on the sidewalk and not in the store. The store was locked. When we came back he was standing on the sidewalk talking to a man in a truck. Said he was closed and was even higher then he was before. Another guy walked up and they went in the store and locked the door.

Rating:

5.0

Could have used a dolly

Rating:

3.0

There's still lag with the technological side of using it mobile/remote. The owner of the company assisted me in getting things squared away.

Rating:

2.0

Got charged 20 for after hours but turned it in before they didn't closed

Rating:

4.0

Check in equipment with in a half hour if the facility is open. It took till the next business day to get it checked in. I handed the key to the gentleman that was there when I picked up truck.

Rating:

1.0

I don’t know what is wrong with your Odometer but I did NOT drive 100 miles. This is absurd I don’t how I went 100 miles to my house. This is most definitely not my first time renting a U Haul and drive farther then this and had under 100 miles. I will NEVER rent a truck from this location again or recommend these people.

Rating:

1.0

The app is the worst app I have ever used. When creating account, it sent verification codes to my email without prompting a text box for me to type the code and finish my account registration. The app then crashed and I couldn’t log into my account. It took a half hour of trouble shooting to fix this problem. Furthermore, the app continued to crash when using it to complete online check in. When I finally finished the check-in without the app crashing, I didn’t receive any instructions on how to access the lock box for my vehicle— this delayed my pick up for over an HOUR. I will not be using U-haul or recommending U-haul services in the future

Rating:

5.0

Thanks for everything

Rating:

5.0

The equipment was clean however there were items in each of the trucks cup holders

Rating:

2.0

The app and website was terrible. People inside were not helpful at all. They also tried to prevent me from getting a dolly that I had reserved. Will not use U-Haul in the future.

Rating:

5.0

I reserved a truck at one location but due to availability my reservation was sent to another pick up spot. The new pickup location required that I come in and get the key. There was no one at the business nor anyone at the counter. I was able to call U-Haul and get another truck at a different location. However, that location did not have an extra appliance dolly like I originally requested.

Rating:

1.0

They are rude uhaul should not allow them to be business partners with them I was asking a simple question about being charged for gas that wasn't in the truck when I picked the truck up the guy hung up in my face...do not book with this location UNPROFESSIONAL

Rating:

3.0

I would like to speak with an actual person.

Rating:

1.0

Location hours 10a-6p. I arrived at 4:30pm and left vehicle. Location charged me $20 after hours drop off fee. Bullshit

Rating:

2.0

I made my initial request two weeks prior to my move date. I requested the Bemiss Rental site at 4800 Bemiss Road. The reasons I used this location was it opened at 8am and was 2 miles from my location. Three days before I was to pick up the vehicle, I was contacted by phone to inform me that the Bemiss location was closed for 2 weeks and that I would have to pick up the vehicle at 217 N. Ashley St which is 4 miles from the Bemiss location. At the time a made the reservation, the U-Haul website did not state the Bemiss location would be closed for 2 weeks and allowed me to make the reservation. I was not informed and did not realize that the Ashley location was not open at 8am. When I arrived at the Ashley location, it was not open. I used the online check in procedure. I did not realize I would be charged a $20 fee for this service. Also, I requested an appliance dolly, but it was not with the vehicle. This was very important to me because I was moving large and heavy appliances. Fortunately, I was able to rent a dolly from a rental store. This morning I received a refund for the dolly charge. Finally, I would like U-Haul to refund the $20 after hours service fee because not only was I redirected to another pick location which was not open at the prearranged pickup time, I was charged $20. Thank you

Rating:

2.0

The Uhaul I was rented was clean in the front but the back oh it unfortunately had a roach problem. I wasn’t able to use the truck like I needed to due to this issue

Rating:

3.0

Had another dolly inside it. Don’t know whose it was.

Rating:

3.0

Poor signage. Difficult to find and to find the key drop box. Called to ask during non-business hours and left a message but never received a call back the next day.

Rating:

3.0

The truck was clean but the dolly and blankets that I reserved was not there. I was told to call another facility but it was closing time so I had to do without it!!

Rating:

1.0

Better training

Rating:

3.0

The in person customer service was excellent.

Rating:

5.0

The customer service was excellent.

Rating:

4.0

Friendly, efficient , helpful!

Rating:

3.0

Was told it’d be 203 not 303 and didn’t even get the military discount over it but hope I never have to use uhaul again

Rating:

5.0

The lady helped me even though I checked in with the app and she didn't have to. Her energy and customer service was awesome.

Rating:

3.0

Allow a discount or some kind of account credit for incoming renter when the previous renter failed to leave an adequate amount of gas in the vehicle. Location wise, the truck was not near the store front, navigation was very confusing.

Rating:

4.0

Glad this location at least had a trailer for rent. Had a reservation at another location for a 26 foot truck. Received a text message stating it wouldn’t be available for pickup until the Tuesday after the original reservation on Saturday. Left me in a pickle!!

Rating:

3.0

Have no problem with drop off place.

Rating:

5.0

Just be thorough on directions to accept and return the vehicle

Rating:

3.0

On-line check-in is not user friendly. I needed an appliance dollie; it was not on the truck.

Rating:

2.0

Tried to charge for a late drop off and I renturned the u hual early RIP OFF

Rating:

3.0

I feel as if I was completely over charged. How does it jump from $86 to $144? A $20 after hours service fee? Wtf! I returned the truck 5mins late. I’ll never use a uhaul truck service again, especially from that location Whoever owns it has nothing to do with it, it’s just the whole online process was very annoying. They definitely should have specified certain fees after 5mins

Rating:

1.0

Gas tank was empty!!!and my credit card was over charged for $107

Rating:

3.0

Did not receive dolly!