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Julie C
Customer Reviews for Carters Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location, use it all the time with no issues! Thanks guys!
Charles HUhaul needs to add which type door is on the trailer when selecting available units.
Donald YMaybe make sure the location is open before sending me there and give people an actual refund rather than just 50 dollars
Lane WGreat service.
Jimmy VNothing. The people where super nice. They said come p/u the dolly so we ran up there and grab it. Just down to earth people. Awesome job
Jaun GWonderful experience! The guy who helped me out was so friendly and kind.
SAVANNAH MN/A
Julie CI was supposed to have picked the 26' U-Haul up at Midnight Truck Parts and Sales in Linville Alabama. The Store Manager there lied and said I has to go to the Munford location almost an hour away, two hours round trip. When I came back by Midnight Truck Parts to load the truck I was sent to Munford to get, there at Midnight Truck Parts sit the 26, U-Haul I had rented. I am Very Upset about this. Very POOR service, a huge waste of 2 hours of my time and added gas expense at nearly $5 per gallon to a pick up location that was a lie!
William BFirst time I've ever picked up a uhaul trailer & the tires were fully inflated.
Don YPick-up location changed and was not as convenient
JAMES KTruck smelled horrible, it was filed with roaches, and the check engine light was on as well as gas cap open warning.
Sheri Hall great but we did find several of cockroaches in truck
Ryan JI did not receive the discount of $62 for drop off location. I was told I would receive it if I dropped off in Jacksonville, FL instead of St Augustine, FL. Older guy at this location struggled to make the reservation. I was there over an hour.
Gary CThe gentleman was very nice and helpful
Barry NThe vehicle was not in unacceptable condition. It had not be swept out, nor was there evidence that it had been disinfected. However, it was not grossly so, therefore we accepted the vehicle. Additionally, the vehicle had only 1/4 tank of gas. In the defense of the retailer, they accommodated us on short notice, based upon the fact that our schedule vehicle had not been returned to the original pick up location on time.
ANTOINE HWhen someone orders something a week ahead and already pays in advance..It should be there where it was ordered and ready..
JULIE CTrucks need to be clean, especially the cab. There were half empty soda bottles and used face masks on the floor, cigarette ashes on the seat and floor, the dashboard on the flat part was all sticky and gooey as if candy had melted there and the truck was totally the wrong size. This after the first truck at the first location where I booked, was crawling with roaches all through the back.
Richard MEverything was just as expected. I had no problem picking up and dropping off.
travis cThe gentleman that help me at carter's hardware in munford where I rented uhaul was awesome
Penny SI reserved a 15' truck at a location and when I got there they did not have it. I had to be moved that day so I had to go to another location and get a much smaller truck which made my moving time alot longer.
Kimberly EThis U-Haul truck I rented should never be driven again. To say it was unsafe to drive is almost an understatement. The frame of the truck was completely bent to the passenger side. Unfortunately, you can not tell by just looking at the truck you have to be driving behind it to see how bad it is. Luckily I have some videos from the convoy behind me that was following me during my move. If the truck was not in the far right lane on any road the risk of a crash due to the sway of the truck due to the bent frame was extremely high. I can’t believe I lasted the 3+ hour trip in one piece honestly. To ask for a refund of my rental would be too kind but knowing how companies work I won’t even bother to ask. Just won’t recommend using U-Haul anytime soon to anyone.
Tyler GI returned after hours. The rental office shares their parking lot with a restaurant. Parking the truck was nearly impossible. U-Haul will need to go a long way to gain back my business.
KEVIN BThis pickup location was found only by the local storage branch. The equipment I reserved was not at my first choice, but at a different location which did not open until 5 hours after the equipment was needed. Very poor customer service from Uhaul when calling their toll free number. Local storage branch was able to find a unit at Carter's Hardware, which was still 20 miles away.
Don YIt is fine the way it is don't need to do anything.
gearld hThey were very respectful, kind and nice a pleasure to do business with
liz kYou was called concerning incident of the truck I rent,that it was taken one day earlier from me,and you still charged my account for two hundred odd dollars
shirley scharged us for furniture pads that we didn't receive
David HVery helpful, as I was fueling the truck someone stopped to find out where I had gotten it, when I told them that I was going to be returning it, they went to the rental place and waited until I go there. They needed the truck to move.
nella mThey don't give you enough miles. I ended up being charged extra.
Chasity Bthe building is flithy and saw several rats on the trap.
MARVICE RThis store is inour home community and well known for their service and polite service.
PAUL MThe trailer was not up to date the paint look terrible and did not represent uhaul very well need to be painted and the tires were old and dryed out had to have drive side tire replaced the tread ripped off while on the interstate
Michael CGreat people.
Dennis MThe business was closed and there was no drop box for keys or any instructions posted. If they are going to have drop off they need posted information and access for returns.
KAREN HWhen I called the 800 number they told told me that I would be picking up a 14 ft. truck in Talladega, AL and when I got in Talladega, I called the 3 locations and they said there was no order for me there. I ended up having to drive 30 miles, one way, to Munsford, AL to pick up the Haul and when I got there, it was a 27 ft. truck....I had to help the guys put ink in the printer, they wasn't really computer savvy. When I called the 800 number, they told me that I could turn the truck in at Postal Pal in Anna, IL, then when I asked to talk to someone about the mileage, they transferred the call. The lady I talked to told me that I was supposed to have turned the Haul in at 11:13 am and the place I picked it up at, did not tell me that I had to turn it in at a certain time and she also said I had to take the Haul to Carbondale, IL. When I got there they didn't have me on file to turn it in there. The guy was very nice and didn't add any late charges. Then when I gave him the copies of my contract, which was 3 different pages, he just shook his head and I explained to him what had happened. The suggestion I have is that when a person calls to make a reservation, the operatorshould not tell a person one thing and then when a person goes to pick up the equipment its different.
crystal aI have no suggestions for improvement to the location. The gentleman that assisted me was very efficient and friendly, and was very helpful in hooking up the trailer and insuring it was right. Thank you for the help and the ease of getting a trailer on those times I may need it.
ROBERT R