I had a horrible experience with this U-Haul rental. Lack of communication. Lack of understanding! No way to return the rental. Very very complicated process. Will never use U-Haul again
christi w
Customer Reviews for Carters Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Prop big trailers up on a block so you don’t have to dead lift from the ground to the hitch
WILLIAM Sone strap on the trailer was so messed up I had to haul a car from alabama with only one strap
Stanley HN/A
Julie CSuper Friendly people Willing to help me and get the trailer Hooked Up And great with directions.
Paul ENothing could improve your excellence
JOSEPH RN/A
Julie CThis was a great location that we discovered after 2 TERRIBLE experiences in Birmingham at U-Haul dealers. You really need to set standards for your dealerships, because there are some who are ruining your reputation with their poor management, lies, and failure in customer service. Next time I need a rental, I will choose Carter's Hardware because they are reliable, honest, and helpful.
Melissa WExcellent customer service!
Mary JVery nice people
Paula HPaid for dolly, no dolly was provided!
Kennya FThis location is a rip off too! The gas hand was in the same spot as when I got the uhaul. They charged me almost $13 in gas. Now mind you, the gas was $3.29 a gallon in that area. There's no way it took 4 gallons of gas to move the gas hand. They pocketed that money! Potential customers please BEWARE! Don't let these people steal your hard earned money.
LaToni SGreat location, use it all the time with no issues! Thanks guys!
Charles HUhaul needs to add which type door is on the trailer when selecting available units.
Donald YMaybe make sure the location is open before sending me there and give people an actual refund rather than just 50 dollars
Lane WGreat service.
Jimmy VNothing. The people where super nice. They said come p/u the dolly so we ran up there and grab it. Just down to earth people. Awesome job
Jaun GWonderful experience! The guy who helped me out was so friendly and kind.
SAVANNAH MN/A
Julie CI was supposed to have picked the 26' U-Haul up at Midnight Truck Parts and Sales in Linville Alabama. The Store Manager there lied and said I has to go to the Munford location almost an hour away, two hours round trip. When I came back by Midnight Truck Parts to load the truck I was sent to Munford to get, there at Midnight Truck Parts sit the 26, U-Haul I had rented. I am Very Upset about this. Very POOR service, a huge waste of 2 hours of my time and added gas expense at nearly $5 per gallon to a pick up location that was a lie!
William BFirst time I've ever picked up a uhaul trailer & the tires were fully inflated.
Don YPick-up location changed and was not as convenient
JAMES KTruck smelled horrible, it was filed with roaches, and the check engine light was on as well as gas cap open warning.
Sheri Hall great but we did find several of cockroaches in truck
Ryan JI did not receive the discount of $62 for drop off location. I was told I would receive it if I dropped off in Jacksonville, FL instead of St Augustine, FL. Older guy at this location struggled to make the reservation. I was there over an hour.
Gary CThe gentleman was very nice and helpful
Barry NThe vehicle was not in unacceptable condition. It had not be swept out, nor was there evidence that it had been disinfected. However, it was not grossly so, therefore we accepted the vehicle. Additionally, the vehicle had only 1/4 tank of gas. In the defense of the retailer, they accommodated us on short notice, based upon the fact that our schedule vehicle had not been returned to the original pick up location on time.
ANTOINE HWhen someone orders something a week ahead and already pays in advance..It should be there where it was ordered and ready..
JULIE CTrucks need to be clean, especially the cab. There were half empty soda bottles and used face masks on the floor, cigarette ashes on the seat and floor, the dashboard on the flat part was all sticky and gooey as if candy had melted there and the truck was totally the wrong size. This after the first truck at the first location where I booked, was crawling with roaches all through the back.
Richard MEverything was just as expected. I had no problem picking up and dropping off.
travis cThe gentleman that help me at carter's hardware in munford where I rented uhaul was awesome
Penny SI reserved a 15' truck at a location and when I got there they did not have it. I had to be moved that day so I had to go to another location and get a much smaller truck which made my moving time alot longer.
Kimberly EThis U-Haul truck I rented should never be driven again. To say it was unsafe to drive is almost an understatement. The frame of the truck was completely bent to the passenger side. Unfortunately, you can not tell by just looking at the truck you have to be driving behind it to see how bad it is. Luckily I have some videos from the convoy behind me that was following me during my move. If the truck was not in the far right lane on any road the risk of a crash due to the sway of the truck due to the bent frame was extremely high. I can’t believe I lasted the 3+ hour trip in one piece honestly. To ask for a refund of my rental would be too kind but knowing how companies work I won’t even bother to ask. Just won’t recommend using U-Haul anytime soon to anyone.
Tyler GI returned after hours. The rental office shares their parking lot with a restaurant. Parking the truck was nearly impossible. U-Haul will need to go a long way to gain back my business.
KEVIN BThis pickup location was found only by the local storage branch. The equipment I reserved was not at my first choice, but at a different location which did not open until 5 hours after the equipment was needed. Very poor customer service from Uhaul when calling their toll free number. Local storage branch was able to find a unit at Carter's Hardware, which was still 20 miles away.
Don YIt is fine the way it is don't need to do anything.
gearld hThey were very respectful, kind and nice a pleasure to do business with
liz k