Customer Reviews for Cartraxx Auto Sales
(U-Haul Neighborhood Dealer)

631 reviews

1130 E 18th St   Owensboro, KY 42303

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

1130 E 18th St
Owensboro, KY 42303

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Awesome customer service

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Theressa G. 
Rating:
5.0

Nothing to comment

Nathan R. 
Rating:
5.0

Customer did not leave a comment.

Chase M. 
Rating:
5.0

Customer did not leave a comment.

DOYLE B. 
Rating:
5.0

Great service and friendly people at both pickup and dropoff

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

DAWN F. 
Rating:
3.0

The truck was dirty and the mobile app is awful . I had to wait for 30 minutes for a uhaul rep on the phone.

Greg F. 
Rating:
5.0

She was great

TRACI E. 
Rating:
5.0

The Star was wonderful but the U-Haul software and system were not cooperating and made the experience difficult and frustrating. I blame this on the corporate level, not this location.

Grant D. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

The lady manager was very nice and friendly. Took care of me as soon as i walked in the door. The truck was all ready to go. Uhaul didn't tell me that i had to upload an ID but she took care of that for me. I could have had that all done when i got there if Uhaul had sent me links and told me that it had to be done. Not her fault but Uhaul needs to streamline their rental procedures.

Bratt D. 
Rating:
5.0

Did not have a dolly we requested and the U-Haul check in process took over an hr with 3 calls. Ridiculous that we got charged 99 cents a mile plus gas, won't use U-Haul again

Jason O. 
Rating:
5.0

Everyone was super friendly, helpful and efficient.

JOHN B. 
Rating:
4.0

For mobile truck share 24/7, update the location of the dealership. Where u-Haul says this dealership is located, is not correct.

Casey P. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

She was super nice and unhooked the trailer and checked the trailer in right away.

Clifford H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
3.0

Easier access to code to get keys. If you rent equipment owner makes sure it's there.

David H. 
Rating:
5.0

This was a Sunday pickup and this site is not open on Sundays. I was having a big problem with the "24/7" "Pick up my truck" - GPS was indicating that I wasn't at the location, even though I was. The owners happened to show up and when learning of my problem, immediately opened their office and got me signed in, completed the pickup process and got me on my way in a very efficient and friendly manner. Their assitance saved my day!!

Laurie Y. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

Alvin R. 
Rating:
5.0

Customer did not leave a comment.

TROY C. 
Rating:
5.0

The people at the 18th street location was the best help andbest service I ever had

James P. 
Rating:
5.0

Everything was great and the people at cartraxx were awesome!

MICHELLE C. 
Rating:
5.0

Customer did not leave a comment.

Natalie A. 
Rating:
4.0

Easier drop off

Joseph K. 
Rating:
5.0

The people where great will definitely recommend them. Such nice ladies. Thank you so much

CURTIS V. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
4.0

GPS said I was not at the location and could not, therefore, pick up the truck. Fortunately, even though it was after hours, someone was at the office and they were able to get me on my way quickly. Great personnel! However, I will not trust app to let me pick up equipment in the future.

WILLIAM RICHARD H. 
Rating:
5.0

I was shorted a few blankets - but that on happens most rentals. I should have counted but I was already running a few hours late due to Uhaul changing my pickup location at the last minute.

Robert M. 
Rating:
1.0

I was on the phone with uhaul tech support for an hour just to pick up the truck because my phone's GPS said I wasn't at the location. So I ended up being an hour behind schedule moving due to this. Then when I returned the truck, I completed the questionnaire online and the website said an associate would call me shortly. I knew then it was the same location issue. No one called me. I called uhaul, was on hold for 40 minutes, then someone transferred me to tech services again. So I lost another hour. Then come Monday morning, I get a call from a lady that works at Cartraxx, which is the car dealership where I picked up/dropped off the truck. She told me that for some reason, phone GPS is always off when it comes to that location. So someone knew this was going to be a huge issue, but decided that place was where I should pick up/drop off the truck anyway on a Sunday when both the car dealership and uhaul was closed. Lastly, I used 2/8ths of a tank of gas. Because I wanted to make sure I got the truck back on time (I knew I'd be on the phone with uhaul for an hour), I didn't have time to put more gas in the truck. I was charged $28.00 for gas - for 2/8ths of a tank of gas. You would think with all of the trouble I had, they could waive that one ridiculous charge. I will not being using uhaul again and would not recommend them to anyone.

Lauren W. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Biggest thing to improve on is making sure the UHAUL batteries are strong. Ours was weak, and wouldn't start once we loaded it the 1st time. Also, this is just a UHAUL company problem itself: whenever someone goes online and submits their information to be contacted via a certain method for roadside assistance, please pay attention to that. We had to wait over an hour to finally leave the loading location, and had to call a UHaul company on the other side of town to give us a jump start.

Stacey H. 
Rating:
5.0

Nothing

DARYLL S. 
Rating:
5.0

Have used this location many times. Excellent service, SUPER friendly people.

Jason M. 
Rating:
3.0

They were only supposed to charge me 76.00 total I filled up the gas tank and brought it back in the same condition I picked it up in and they charged me a total of 114.00 after the fact I will absolutely never rent another UHAUL again.

Chelsey D. 
Rating:
5.0

Customer did not leave a comment.

Nathan K. 
Rating:
4.0

Customer did not leave a comment.

Karl P. 
Rating:
3.0

We reserved moving blankets and they didn't have any available even though it was on the renovation.

Ethan M. 
Rating:
5.0

Extremely helpful staff. Overall a very pleasant experience.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Maria K. 
Rating:
4.0

Employee was helpful.

Melissa H. 
Rating:
4.0

The truck had an annoying rattle when approaching 60 mph. It sounded like a metal plate that had a bolt loose. It was quite loud

William D M. 
Rating:
5.0

Customer did not leave a comment.

diana H. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

DeMarcus E. 
Rating:
3.0

There was no one there when we dropped off the trailer. They are closed on Sunday

Angela F. 
Rating:
5.0

Customer did not leave a comment.

Kara L. 
Rating:
5.0

Excellent service !!

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
4.0

Customer did not leave a comment.

GEORGE G. 
Rating:
3.0

The person I returned the truck to was helpful and made sure I wasn't charged for the furniture pads I was never given.

Timothy M. 
Rating:
5.0

Great customer service!

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS M. 
Rating:
3.0

Customer did not leave a comment.

Braden H. 
Rating:
5.0

Customer did not leave a comment.

Luisa H. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Wonderful staff, they were kind and incredibly nice.

Karl S. 
Rating:
5.0

Everything was parked in an easy to pick up location. Very well maintained and very clean and very satisfied

Nathanial H. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Andrea is amazing. Great service, and also gave me good tips and advice on things to see and do in the area. Highly recommend.

Jason M. 
Rating:
3.0

Rental lady was very cordial. Owner/manager lady wasn't.

George L. 
Rating:
5.0

Customer did not leave a comment.

TONY B. 
Rating:
4.0

Customer did not leave a comment.

Anita H. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
4.0

I don't know where to point the finger but we drove to NC in the rain ALL the way. Not a problem except when the trailer allowed water to get in and soaked our mattress and box spring and several boxes.

Dennis M. 
Rating:
4.0

Kinda expensive for only 5 hours rental, used to be a 24 hour rental on uhaul.

Alisa Y. 
Rating:
4.0

First I was scheduled for a 9:00am pick up that' within a few miles of wheee i needed the trailer but the employee was gonna be an hour & half late then I had to drive another 45 minutes to get another trailer whick put me running almost 2 hours behind on the way home the trailer has a tire going flat so I had to stop & air it up which put me another hour behind

Jamie M. 
Rating:
5.0

Customer did not leave a comment.

Mason P. 
Rating:
3.0

Excellent customer service! Very friendly and helpful.

ALICIA S. 
Rating:
5.0

I'm a software engineer. Seems compatability with Internet Explorer, or dependency on Internet Explorer causes some problems that have nothing to do with this location which was great. Suggest you modernize your server side code base and update your client side to function within Mozilla, Opera, Chrome and maybe Edge. But do away with internet explorer. It's ordering a uHaul in 2019. You're not going to lose a customer because of internet explorer compatebility.

Bradley B. 
Rating:
4.0

Customer did not leave a comment.

Kerry P. 
Rating:
3.0

Friendly service, got me in and out. No improvements needed.

Leonard D. 
Rating:
5.0

Owner was fabulous and knowledgeable. I can't remember her name.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Ricky E. 
Rating:
5.0

Customer did not leave a comment.

Nick M. 
Rating:
5.0

Might near perfect!!! Office person great!!! Kitten was too!!!

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

The lady who assisted us was extremely professional and timely. Her friendly attitude was greatly appreciated.

Dawn S. 
Rating:
3.0

Customer did not leave a comment.

Barbara R. 
Rating:
5.0

none

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

The lady that helped us on Triplet St in Owensboro was very helpful and pleasant. I have rented trucks before but this was the best experience I have ever have.

Helene L. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

The lady at this pick up location location so nice and helpful. I would definitely rent from here again.

Whitney S. 
Rating:
1.0

Called several times and left messages with no return call. Stopped by there twice and no one was there to help me and then I get a $12 bill for fuel- when it was filled back to the exact spot.

Casey B. 
Rating:
5.0

Owensboro, Ky location personnel were very helpful and friendly. Good job!

rodney P. 
Rating:
5.0

Very helpful. Thank you.

LEAH J. 
Rating:
1.0

Customer did not leave a comment.

tesa B. 
Rating:
5.0

Customer did not leave a comment.

Diana M. 
Rating:
1.0

There needs to be a proper set up in place to collect the keys for the truck. One place they send you to you are to put a code in a box to open the box to get the keys and at this place you were supposed to search around in the back of one of three different Uhauls that were there for the keys. The app we were using and the emails were not telling us which truck to look in and where exactly in the back of the truck the keys would be.

Todd H. 
Rating:
5.0

Excellent service. I needed the truck for an additional day and had no problem.

Ontario P. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
5.0

Customer did not leave a comment.

aubrey N. 
No reviews have been submitted for this location.

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