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CAMARI P
Customer Reviews for Cartraxx Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very disappointed with service. Had to call customer support within 30 mins fo renting UHaul. Drove in rain with shredded windshield wipers that I called customer service about. This rental was the WORST I have experienced. Truck was disgusting. After reporting the wipers then could not key out of ignition. So had to call customer support again. Then they told me to lift up on drive shift to try and key out Ridiculous Could not drive over 50mph bc steering wheel and entire truck shook and vibrated entire drive. Prayed we would make it to get our daughter moved from college without truck breaking down. Never again would I rent uhaul from this place.
CHRISTI HWas fast and easy. The lady working there was very nice
William MThe truck had a bad smell. I returned the truck 8 hours early, and the owner of the car lot practically rushed me out of the truck, and then took the keys and moved the truck before I could finish taking photos.
Samantha VThere was a dog at the door and I wasn't sure if it was safe to enter. There was also a cat inside and my husband who was with me is allergic to cats, then the dog jumped on me when i leaned forward to get my wallet from my purse. It was very uncomfortable. The lady that helped us was so nice and did a great job though.
KRISTINA BThanks for getting me in and out quickly
FAITH DThe only problem I had was the app got stuck on the license plate verification. I called Andrea and she took care of it.
Mark AThey were very kind and helpful
james sGreat folks made renting uhaul very pleasant
TISHIE JNo complaints whatsoever. The staff was friendly and efficient. I will use them again.
ROBIN HThe ladies that work that site are great. Their cat and dog are even better. I will recommend this location to my friends and family. A five star experience.
Justin EThe people there were very friendly and helpful. This is rental location is a car lot and when I returned the trailer it was had to find a spot to drop off the trailer. I will be using the U-Haul storage location for my rental from now on. They have a large parking lot and returning a trailer I believe will be much eaiser.
Darren Pcheck out was easy
Michael lThese dealers were the best I have ever dealt with. I left feeling like they thought I spent a million dollars when I only spent 60. they were awesome. Thank you
Steve MIt took a while to finally get the uhaul! The mobil wasn't working so the lady had to do it manually! Took like 5 minutes! Then was handed the wrong key so had to wait in the rain for it to get figured out. Other then that the lady was friendly
Kvonna SBest U-Haul experience I've EVER had. The owners of this establishment were the kindest, most welcoming business owners I've ever had the pleasure of meeting. Much appreciation! Please commend this location, they have great customer service figured out!!
davey BVery accommodating check in and check out. Extremely friendly. Easy in and out of lot.
William BThe staff was very pleasant to work with.... Very knowledgeable... and very helpful.. Overall, it was a very pleasant experience.
William Bthe place was so cluttered with vehicles it was hard to find a spot to park it. There were uhauls on the side of the road and around the parking lot.
ROBERT HN/A
Adam DMobile app pickup needs to improve took over 25 minutes for it to go through.
Kevin EMy only issue with this rental, was that when I went online to rent, it stated that the trailer I wanted wasn't available. I drove by in person to see and it was actually on the lot. Other than that, everything went perfectly fine.
Chris AI'm an older person not a big fan of doing everything on your phone..
Rosa JI had to back the trailer into the storage area. Could not just drop off and go
allen fThe lady at the place where I rented the dolly was so friendly and helpful.
Chris AEverything went great. FRIENDLY PEOPLE TOO!
DENNIS RConsider having a military discount. Thanks
ben wNothing, these folks are awesome!!
Kathleen MVery kind and helpful!
Jackie HEverything went smooth. I used the mobile app for pick and drop off, every step was very detailed and told the location of where to find things. Overall would suggest uhaul and mobile pick up and drop off for the ease of everything. Only complaint was the cab smelled like someone had done alot of smoking previously.
Jacob HI had problems from the very start I can't even explain the attendant at the U-Haul station in Owensboro did not know the procedure policies anything the truck was dirty the truck the Chargers for the cell phone to cigarette lighters where you plug the Chargers and didn't work and the truck was just dirty dirty dirty and the roof leaks when it rains and got a bunch of our are moving things wet
amanda tVery friendly. Very positive experience
Arthur SAwesome customer service
Stephen HNothing to comment
Nathan RGreat service and friendly people at both pickup and dropoff
STEPHEN HThe truck was dirty and the mobile app is awful . I had to wait for 30 minutes for a uhaul rep on the phone.
Greg FShe was great
TRACI EThe Star was wonderful but the U-Haul software and system were not cooperating and made the experience difficult and frustrating. I blame this on the corporate level, not this location.
Grant DThe lady manager was very nice and friendly. Took care of me as soon as i walked in the door. The truck was all ready to go. Uhaul didn't tell me that i had to upload an ID but she took care of that for me. I could have had that all done when i got there if Uhaul had sent me links and told me that it had to be done. Not her fault but Uhaul needs to streamline their rental procedures.
Bratt DDid not have a dolly we requested and the U-Haul check in process took over an hr with 3 calls. Ridiculous that we got charged 99 cents a mile plus gas, won’t use U-Haul again
Jason OEveryone was super friendly, helpful and efficient.
JOHN BFor mobile truck share 24/7, update the location of the dealership. Where u-Haul says this dealership is located, is not correct.
Casey PShe was super nice and unhooked the trailer and checked the trailer in right away.
Clifford HEasier access to code to get keys. If you rent equipment owner makes sure it’s there.
David HThis was a Sunday pickup and this site is not open on Sundays. I was having a big problem with the "24/7" "Pick up my truck" - GPS was indicating that I wasn't at the location, even though I was. The owners happened to show up and when learning of my problem, immediately opened their office and got me signed in, completed the pickup process and got me on my way in a very efficient and friendly manner. Their assitance saved my day!!
Laurie YThe people at the 18th street location was the best help andbest service I ever had
James PEverything was great and the people at cartraxx were awesome!
MICHELLE CEasier drop off
Joseph K