Customer Reviews for Cas Auto Body & Repair
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thanks to Nick for his great service

Rating:

5.0

Great location.

Rating:

1.0

I had an absolutely horrible experience today. I made a reservation for 5am pick up and followed all the instructions to download the app and go to ‘pick up’ and enable my location. I WAS NOT ABLE TO PICK UP THE VEHICLE AT THE INTENDED TIME of 5AM BECAUSE IT DID NOT SEND ME A ‘CODE’ TO THE LOCK BOX. I had to WAIT until the location opened up at 8am to pick up the vehicle!!!! The person opening the store opened it late (8:10am) and gave me an attitude when I told him about the experience thus far, and blamed it all on U-Haul and said I could take it up with them. He said that I didn’t finish the reservation properly, didn’t take any responsibility whatsoever and didn’t care to listen to a word I was saying about the app not giving me a code. He then gave me the key with the code finally and I was off to start my day much later than intended. I asked for a print out before I left because I had a feeling I was going to be overcharged. My original reservation was 5am for 8hrs at a rate of $46.85 estimated charges. I returned the truck at 2:30pm with a full tank, and when I got home I went into the app and saw I was charged $123.37, for an EXTENDED RENTAL RATE, and I returned it earlier than my scheduled time of 4pm. I will never use this location ever again, or U-Haul for that matter if they don’t correct this charge.

Rating:

2.0

Dropped off at night. So so hard to find the location no lights. Had to get out of truck and walk around to find drop box

Rating:

5.0

Great deal with!

Rating:

5.0

Easy to pick up and drop off and the price was fair and up front. Quick and easy. Thanks.

Rating:

5.0

This was the best UHaul experience I've had in 20 years of using UHaul. The staff was courteous and helpful. They made everything super easy and so fast! I already recommended that location to a friend who is moving next month.

Rating:

1.0

I returned the van 1 hour early and it wasn’t processed for over 2 hours. I was charged for an extra day. Not good!! I was also charged for three gallons of gas for an earlier rental and only drive it 5 miles. These are becoming regular issues.

Rating:

5.0

I was charged for 3 gallons of gas and I only drive 5 miles.

Rating:

4.0

The truck was clean, but the air conditioning didn't work. Also, the app was a real pain to use. There are WAY too many steps to complete while you're just trying to pickup or drop-off your vehicle, and there were lots of bugs. Several times I had to start over. I never got to a point during the pickup or drop-off where the app said, "you're finished."

Rating:

5.0

Good company...easy to work with.

Rating:

4.0

The rental drop off location was less than a mile from where we were moving into, so it was extremely easy to return the truck. However, the Cas Auto Body building was wedged between various other business on a very busy street. For someone who is not accustomed to driving a 15 truck with no rear view mirror, it was a little daunting. I had to pass the shop and then find a place to do a U-turn and then double parked in front of the shop. I went in and the gentleman who was working was nice enough to move the truck into a lot they have designated fro UHaul truck returns/pickup. Having any drop off instructions on where to bring the truck might have been a little helpful. Other than that, very easy to return.

Rating:

1.0

The drop off location in Mamaroneck was closed with no direction as to how or where to leave the truck and calling customer service took over 20 minutes. I hung up and just left it where it could fit it.

Rating:

5.0

Parking

Rating:

2.0

The car was full of mud inside, the furniture pads requested were not provided, yet they were billed and I was billed for 27 dollars of gas even if I drove only a few miles because the car was marked as having more fuel than it actually did when I received it.

Rating:

1.0

No There was no one there to receive the truck I parked the truck in the truck return lot. Try to make it easier for them for them to say that the truck was not at the same gas level

Rating:

4.0

it was pretty seamless. appreciate them pulling it out for me on the street

Rating:

5.0

truck was very dirty w sand like material

Rating:

5.0

Vehicle was not cleaned

Rating:

3.0

Vehicle was not clean inside cab. Too many photographs to take!

Rating:

4.0

The truck had no gas, so it was inconvenient to have to get gas right away. .

Rating:

5.0

The service I received at this location was amazing starting from when I was scheduling my rental till returning it.

Rating:

3.0

I didn't go inside or spoke with anyone The place was closed. Finding the drop off lot was difficult and it couldn't fit a 20 foot truck.

Rating:

4.0

Thank you it was exactly what we needed it was just very expensive I only needed one day but had to take two?

Rating:

2.0

Picked up truck when center was closed. No where on booking does it tell you where the trucks are kept after hours. Looked around. Only confound big trucks - i rented a van. Was raining and no cover anywhere outside to do all the license uploading and picture taking and approval to get the key box code. i also Had to call the uhaul help center to find out where they had my van. It was in a lot across the street next to another company with no signage showing to go there. Maybe if it was sunny and not pouring rain these wouldn’t be as annoying issues as they were.

Rating:

2.0

No lights so couldn’t see lock to retrieve my key. Very difficult at night.

Rating:

5.0

Jason, the manager, was very nice and helpful. I highly recommend this service and location.

Rating:

5.0

I’m very happy for you guys atende thanks

Rating:

5.0

Nothing everything was great..

Rating:

1.0

No one was there to provide any guidance. We had no choice but to figure things out on our own and hope we were correct

Rating:

3.0

The location didn’t record my check in until 5 hours after my return, resulting in an extra day being charged to my credit card. They did tell the dispatch that I returned on time so I’m receiving a credit but I had to make calls to correct and now have to wait several days for a refund. This should not happen. Otherwise, friendly and easy drop off but very limited space to pull up and drop off.

Rating:

4.0

I ordered an appliance dolly. I was given a regular dolly. I had to spend 20+ minutes on the phone and drive to another U-Haul location to get the right equipment.

Rating:

4.0

Self service drop off

Rating:

5.0

I thought the entire experience was fantastic!!

Rating:

4.0

Need a big sign for Drop Off Area.

Rating:

3.0

I would have preferred more clear directions on returning the rental.

Rating:

3.0

Was a bit of a challenge to pick up the vehicle but I called the 1-800 number and the associate stayed on the line and walked me Through the process.

Rating:

1.0

It was a huge hassle picking up and returning the truck. The app doesn’t work well and it took far too long

Rating:

4.0

Mostly everything was fine, but there was broken glass in the back of the van.