Customer Reviews for Cascade Heated Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cascade Heated Storage

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Linda D.
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Customer did not leave a comment.

John T.
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I read on the website that UHUAL trucks came equipped with tow hitch and tow ball . The truck did not have either. I had to go buy it from home depot

Miguel A.
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I reserved a 15 foot truck and was told that North Bend rented it out the day before so my only option was a 10 foot truck. Not enough space for what I had to move. To add insult to injury they had the tank at 1/8 with the gas light on. They said they would credit me $23, but when I dropped the truck off the following day there was so note of my credit. Also, because I did not receive the truck I reserved, I had to make an extra trip costing me an extra $50. It's absolutely unacceptable to rent out a truck that I already reserved to someone else and then charge me more because of their lack of ethics. I will never use a Uhaul again, and don't worry I will tell everyone how horrible your business model is.

Jim G.
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Customer did not leave a comment.

Antonio R.
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Customer did not leave a comment.

Boris H.
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thank you for the smooth and efficient service

Charles W.
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The attendant was rude. The cab had mud all over the floor mats. Had a 4 hour rental didn't get it off the lot until 30minutes had passed. It was actually more like a 3 1/2 hour rental.

BARBARA V.
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The truck was not washed on the outside, really dirty. In the storage area of the truck, it was not swept. Very dirty.

Tom H.
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In reviewing my receipt, I wasn't aware of the $14.00 SafeMove insurance (?) charge, which I would have opted to not accept. I wasn't moving - I was hauling stuff to the dump, so there was no need for insurance.

Patrick T.
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Very friendly!

DOUGLAS C.
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Customer did not leave a comment.

ROBERT S.
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Customer did not leave a comment.

Hamad R.
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Extremely rude receptionist. No courtesy of "Hello- how can I help you?" or "Thank you" after the transaction. When I entered the office - she asked me rudely to close the door behind "as there was cooling in the office". Did not answer basic questions on daily rate and insurance coverage. Will not recommend this location!

Ziggy Z.
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Quick processing, knowledgeable & friendly staff, easy return.

Mark S.
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Grumpy customer service representative at front desk was unpleasant to deal with.

Gary O.
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Customer did not leave a comment.

Carla V.
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Customer did not leave a comment.

Kristine E.
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The employee was friendly and seemed knowledgeable regarding the van rental.

Sabine D.
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Very professional. Great experience.

mark T.
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Customer did not leave a comment.

Miranda L.
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Customer did not leave a comment.

Michael H.
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I was very pleased with the service, everything was perfect.

Jake C.
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Shannon and Melinda at Cascade Storage were awesome. We will be back for sure! Jake

clifford D.
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Customer did not leave a comment.

Cheryl W.
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David W.
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Amazing customer service!

Shanyne A.
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Customer did not leave a comment.

Alexander O.
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Better truck, front suspension needed work.

Luoie T.
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I rented a 19.99 truck I started the truck moved it 15 feet shut it off. Loaded my unit started it backed up 20ft turned right drive maybe 30 ft turned left drove 15 20ft shut it of unloaded it backed up and parked it maybe ran less than a minute and they charged me for 1.5 gallons of fuel. The next day on my credit card didn't want to do it when I was right there in front of them

Christina W.
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Customer did not leave a comment.

TERRY D.
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wash your vans, vacuum the interior!!

Gary M.
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Customer did not leave a comment.

Paul Y.
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Customer did not leave a comment.

Shawn H.
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Customer did not leave a comment.

TERRY D.
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Great Staff!!!

Ellen M.
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My husband and I both smelled vomit in the seating compartment after driving the truck for a short time. We could not see any. We mentioned it to the man at the counter when we returned the truck and hopefully he can track down the source.

Brenda J.
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Customer did not leave a comment.

Noah H.
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Shannon was extremely helpful and very friendly!

Colin C.
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Customer did not leave a comment.

Terry L.
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Truck needs brake job. I almost had an accident when the truck would not stop and pulled to the side. Customer service, however, is outstanding, with me renting a storage unit that is clean, well lit, and convenient. I recommend the storage, not the rental truck.

Abner D.
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Customer did not leave a comment.

Luis O.
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Kind, curious and thorough. Made it an easy first time experience.

Patty M.
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I would have like to pick up truck earlier but it worked out. Thank you for very seamless and also friendly professional staff

Doris S.
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Customer did not leave a comment.

Michael H.
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Excellent Experience. Very professional and accommodating.

Bruce S.
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Let's be honest, $19.95 a day isn't accurate, and it's misleading. It's not possible to get it for that price. So I would call it 'not honest'.

Harold W.
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This location is not equipped for 24/7 pickup! The front desk employee explained to us that if she had not been there/if it had not been staffed hours (which I'm surprised there was someone there because it was Labor Day), we would have had NO option to pick up the truck. They do not have the box where keys can be picked up-- only a box for keys to be dropped up. My app also did not give me a "pick up" option ever. You need to remove this site from your 24/7 option immediately-- this could have been a very bad situation.

Cheris P.
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Excellent experience ... great staff at facility rented from!

Anthony S.
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Told u-haul rep about the truck I wanted along with the insurance I needed. The rep was quick to fulfill all the requests. Everything went fairly smooth. I even got a free box cutter. Quick and smooth without problems.

Catherine F.
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I had a fiasco with renting and am still working with uhaul to get it made right- first location didn't open when advertised (was still not open 2 hours later), went to this location to get a truck, was told they didn't have any. Called “traffic” who said they did, however location did not answer phones or have anyone in office when We tried contacting them. Finally, 1.5 hours after initial contact (2 hours after scheduled pick up time) they returned to office and found me a truck. Truck was smaller than my reservation causing me to have to do two loads, doubling my mileage charge. This was particularly frustrated as I was paying two men to do nothing during the entire ordeal.

Austin W.
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When we reserved the truck online we requested 24 hour pick up and to pick up truck at 9:00. But when truck was confirmed we were not informed the location was not a 24 location and told to pick it up at 10:00am. When we called the location we were informed the truck was not going to be available until 11:00am. So even though I paid to have the truck at 9:00am and confirmation said 10:00am we were not able to pick up the truck until 11:00 which delayed our move. Seemed to be lack of coordination between Uhaul and the Storage facility.

Peter N.
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Customer did not leave a comment.

Gary M.
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Used the key drop box.

Sergei B.
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The attendant was not at the location for pickup and put is back on our schedule for loading. Many dings on truck on which we had attendent take pics of. The size of the bed was smaller due to loft overhead, the blankets and handtruck took up cubic feet, no gas in truck and check engine light came on and we had to park truck before our destination. Attendant at drop off said that truck should only be a local truck and not for long distant. Not a good experience with Uhaul.

Jack W.
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Parking was horrible. Very limited spots available.

Michael L.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

LARRY M.
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I filled the gas tank back up to the previous level (5/8 tank) before returning and still got charged for additional fuel.

Gary M.
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Customer did not leave a comment.

Tom H.
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Customer did not leave a comment.

Fiona T.
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Customer service was excellent!

Michael H.
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Truck was dirty and smelled strongly of cigarette or cigar smoke and driving it was very unpleasant. Mileage rate is excessive compared to Home Depot truck. Paid nearly 80.00 plus 14.00 in fuel to simply pick up a few large Home Depot items. Home depot truck is half the price. Staff was friendly, but this is too expensive to use.

Craig G.
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The manager was awesome. She provided great support and service

David B.
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Nice vehicle; good customer service. WIll use again

Mike L.
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Customer did not leave a comment.

JEFF M.
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Boris H.
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I appreciate helpful and prompt service. I appreciate that recieving manager did not punish me for truck's rear being covered in sediment. We were moving from Sammamish to North Bend and there would be no way for us to soil that truck like that. I will definitely recommend the North Bend location.

LINDA G.
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Shannon is a very helpful and knowledgeable person! She provides great service every time.

Nancy W.
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It was quick & easy. All in all another good experience from Uhaul!

GREG S.
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Customer did not leave a comment.

TERRY D.
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Great job as always!!! If all your locations had people like this location you would have an amazing company!

Pierre C.
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Customer did not leave a comment.

Brett H.
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Customer did not leave a comment.

Louise T.
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Very personable. Love the staff.

Antonio R.
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Van smelled of cigarette smoke.

Tom H.
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Customer did not leave a comment.

Bonnie J.
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As always here, service was great. Julia was very helpful.

TERRY D.
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I have rented from U-Haul a number of times and the service has been fair at best! I have always felt most of your employees do just enough to keep their jobs! This location is the exception, professional, knowable and customer is over the top! I will always use this location for all my future truck needs! Could not be more pleased!

Michael B.
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Customer did not leave a comment.

Susan B.
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Krystal D.
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Customer service was above and beyond!!! Shannon is AMAZING!

CHRISTOPHER C.
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Customer did not leave a comment.

Kathleen B.
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Everything was great.

Ben S.
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Customer did not leave a comment.

Steven M.
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Customer did not leave a comment.

Kathleen G.
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SO thankful this location manager allowed the drop off of the 20' truck even though there lot is not equipped for larger vehicles.

Ben H.
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Nothing to comment on. Shannon was a pleasure to deal with.

Wayne L.
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They were very pleasant and helpful on a very busy weekend. Excellent experience.

Mark A.
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Customer did not leave a comment.

Jonathan M.
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Everything went great

Andrea C.
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The customer service reps at both locations were very nice and helpful!

Rich B.
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Customer did not leave a comment.

deborah B.
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Customer did not leave a comment.

Louw G.
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Customer did not leave a comment.

Scott K.
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Friendly fun service, thanks!

JASON S.
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The woman that helped us was very engaging, and helpful. She treated us well, and was flexible. We would definitely recommend this location to another person.

Steve S.
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Customer did not leave a comment.

louise T.
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She was very speedy and on the spot. She came out to greet us.

Shiela H.
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Customer did not leave a comment.

William B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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