Customer Reviews for Cascade Park Self Storage
(U-Haul Neighborhood Dealer)

611 reviews

16015 SE Cascade Park Dr   Vancouver, WA 98683
(Near the Fisher's Landing Transit Center)

(360) 356-1172

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(360) 356-1172

16015 SE Cascade Park Dr
Vancouver, WA 98683
(Near the Fisher's Landing Transit Center)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: 10 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was excellent and the mobile app was super easy to use.

Aisha M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA M. 
Rating:
5.0

Thank you for the great Customer service!!!

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Great experience! The person at the front desk was very knowledgeable.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

PAUL V. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
5.0

So helpful when I was struggling!!

TIARA MARIE A. 
Rating:
5.0

Customer did not leave a comment.

Sean O. 
Rating:
2.0

Parking was limited and it wasn't open when I dropped off.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Service was friendly, facility was clean, equipment clean and in good running condition. Keep up the excellent work!!

Summer L. 
Rating:
5.0

She was great and fast getting us checked out

Edwin N. 
Rating:
5.0

Quick and attentive to get me on my way quickly. Thank You!!

Anatoly M. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
3.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

TONY A. 
Rating:
5.0

Customer did not leave a comment.

Shane G. 
Rating:
5.0

Grear location with very friendly stuff

LORANT S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Nice having a newish truck! Rented a 20 foot and it had only 27 k miles, drove well, handled the load well and the staff was very efficient when I picked it up as well as when I returned it. Probably will rent another rig this week for another run to our other home.

RALPH TIMOTHY P. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Sisi W. 
Rating:
5.0

Customer did not leave a comment.

Garrett L. 
Rating:
5.0

I thought my quote, made on u-haul.com, included hand cart and blankets and would only be charged if I used them. When I picked up the truck that wasn't the case. So there was a disconnect there, but not the fault of Cascade Self Storage.

KARL S. 
Rating:
5.0

Customer did not leave a comment.

Katie L. 
Rating:
5.0

Dancing girls? Otherwise incredible service

ERIC ALLEN S. 
Rating:
5.0

Everyone I dealt with was professional and friendly.

SCOTT R. 
Rating:
4.0

Everything was great! Thank you.

TIMOTHY PATRICK D. 
Rating:
3.0

The cab smelled like manure. the truck also had 147,000 miles on it and should be retired. I also drove the truck only 10 miles and ended up putting 5.7 gallons of fuel back in it. I was told that there is no procedure to give me credit for that extra fuel. I feel that I should get some form of adjustment for that disparity. This is not a reflection on the location or the manager. She was quite personable.

Greg M. 
Rating:
5.0

Cascade Park Self Storage is my go to place. Never disappointed, always exceptional.

STEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
2.0

Masks worn improperly. The app would not confirm location when picking up truck. Ordered a hand truck but none was provided. Truck made noise while driving.

JOSHUA ARI S. 
Rating:
3.0

They didn't tell me that they would charge me $20/gal on returning the truck. I barely used a gallon of gas and they charged me $22. Very unprofessional to not explain how much they would charge for the gas.

David M. 
Rating:
5.0

Customer did not leave a comment.

Loren B. 
Rating:
5.0

Monica was so exceptional. Keep up the good work. I will use them again!!!

Angela B. 
Rating:
5.0

Very friendly, up beat, and great smiles.

GARY ALAN R. 
Rating:
2.0

When the neon open sign is on at 2:00pm, be open! I showed up 30 minutes prior to my arrival time of 2:30. They saw me through the window and closed the blinds, and the door was locked. I left, came back 30 minutes later, door was still locked, open sign on, closed sign in the door window. I knocked on the door and they let me in.

Daniel F. 
Rating:
5.0

People and service were great

David F. 
Rating:
5.0

Customer did not leave a comment.

Stanley H. 
Rating:
5.0

Customer did not leave a comment.

ronald K. 
Rating:
5.0

The location is easy to find and renting the truck was as easy as 1-2-3. The staff member was super friendly, polite, and easy to talk to. I will definitely rent from this location again! Thanks.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

Ricardo C. 
Rating:
5.0

Customer did not leave a comment.

FRANK W. 
Rating:
1.0

Not sure if it's the location but I was cancel at the last minute on the size I need it. Was given a smaller size making hard for the move.

ALDO V. 
Rating:
5.0

Customer did not leave a comment.

Tara R. 
Rating:
4.0

Nothing

Marshall T. 
Rating:
2.0

Exceptionally unhappy this location did not apply credit as we were told due to excessive 50mph winds and fog causing hazardous travel and extended driving time.

MARK R. 
Rating:
3.0

There was a mix-up with paperwork when returning the tow dolly and the clerk was diligent about contact corporate and getting to the root of the problem. I appreciated his effort.

Brian H. 
Rating:
5.0

After hours drop off.

Marc L. 
Rating:
5.0

Wonderful customer service! Kudos, no complaints.

Janet W. 
Rating:
5.0

Customer did not leave a comment.

Rachael F. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Redundant questions on checking in.

Frederick V. 
Rating:
5.0

The owner of the company at this location was quick, very friendly and the rental process was a breeze.

Christina G. 
Rating:
5.0

Yes it ran like a new truck. The manager said it was a older model. It was a well oiled machine the whole operation.

William M. 
Rating:
5.0

Outstanding customer service and excellent condition UHaul Van hired for one day.

Kirk P. 
Rating:
3.0

Unclear where to park as there was only a 15 min parking spot open as well as a handicapped spot. The rest were full and so regardless I had to park illegally.

MEGAN MCKENZIE L. 
Rating:
5.0

Service, help, advice was excellent. The people make the U-HAUL brand. Exceptional people.

RANDALL J. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Great place to rent from! Very nice staff!

Tyson T. 
Rating:
5.0

Great people, all perfect in every way. Exceeded expectations.

Randall J. 
Rating:
5.0

No complaints about any location they were all awesome, the truck was not ready for a haul across the country, it had a bad vibration in the front end (which after the roadside assistance it was better but still there), if there was a way for the stores to make sure these type of things are looked at that would be great. I'm sure anyone else would have returned the truck with much complaining.

Rory C. 
Rating:
5.0

Customer did not leave a comment.

ralph Q. 
Rating:
3.0

On the day we tried to pick up our truck through the early self service process the entire system was shut down and we had to wait for the manager to open at the regular hours,,the manager was very apologetic and was also frustrated with the system as he was able to check us out..I would rate him a 10 out of 10.

michael M. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

CONNIE D. 
Rating:
5.0

I had a great experience at this location and will definitely rent there again, if needed.

Linda F. 
Rating:
5.0

Customer service was friendly and informative. I would rent from this location again!

Richard L. 
Rating:
5.0

Everything was convenient and easy. Super fast check out and back in. Exactly what we needed, when we needed it. Great customer service and very friendly to work with. Thank you

Jason D. 
Rating:
5.0

Customer did not leave a comment.

scott R. 
Rating:
5.0

Customer did not leave a comment.

Sherwood N. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
3.0

I had a 10:00 am pick up time and chose to pick up via my phone. That feature is great! My only issue was my truck was pictured in one place, but an employee moved it to another which I could not access (behind rental gate), so I was 20 minutes late on my move because I had to check in with him and wait in line. Everything else was great, from start to finish. 10/10 will use on my next move.

ANNA S. 
Rating:
5.0

Customer did not leave a comment.

Gene H. 
Rating:
5.0

Great costumer service. Rental process took less the 15 minutes. Couldn't ask for a better experience..

Ginger T. 
Rating:
5.0

Great folks. Thank you.

Massoud H. 
Rating:
5.0

The gentleman who helped me was OUTSTANDING! He was personable and cheerful and knowledgeable. Had a fantastic experience at this location!

Wayne H. 
Rating:
5.0

Location was great and convenient. Workers were very friendly and help. Great service on phone and online!!

NANETTE R. 
Rating:
5.0

Excellent customer service and quality equipment. It was a joy to work with this location, and I genuinely appreciated how good natured the representative was.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
4.0

Customer did not leave a comment.

sudarshan S. 
Rating:
5.0

Customer did not leave a comment.

Renee E. 
Rating:
5.0

Nothing; quick and friendly service.

sam R. 
Rating:
5.0

Customer did not leave a comment.

Carl I. 
Rating:
5.0

Excellent customer service!

Jody B. 
Rating:
5.0

Customer did not leave a comment.

Johnny D. 
Rating:
5.0

Great customer service all the around. From the initial phone call to the actual location where I picked up the truck. Thank you so much!

Natasha T. 
Rating:
5.0

Customer did not leave a comment.

CRAIG S L. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Great customer service!!! Thanks guys!!!

Michael R. 
Rating:
4.0

There were no furniture pads on the truck when I picked it up.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Cris M. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
5.0

Service was extremely friendly and helpful. I had a last minute tow behind trailer rental and it was ready for me and worked out perfect for my needs. I will definitely be back to rent at t his location again.

Devin L. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
No reviews have been submitted for this location.

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