Customer Reviews for Cascade Park Self Storage
(U-Haul Neighborhood Dealer)

742 reviews

16015 SE Cascade Park Dr   Vancouver, WA 98683
(Near the Fisher's Landing Transit Center)

(360) 356-1172

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 356-1172

16015 SE Cascade Park Dr
Vancouver, WA 98683
(Near the Fisher's Landing Transit Center)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The manager/ employee was very accommodating and everything went very quickly and smoothly. Couldn't have been easier or better. ( And no...I'm not related to her ir getting any sort of compensation for saying this!)

Charles C. 
Rating:
5.0

Customer service was exceptional with all the scheduling changes I had to make l and I would recommend uhaul to anyone. Louise

Louise F. 
Rating:
5.0

Customer did not leave a comment.

ABDULLAH A. 
Rating:
5.0

Customer did not leave a comment.

Lula G. 
Rating:
5.0

Customer did not leave a comment.

Jackie W. 
Rating:
5.0

Customer service was above and beyond. Thanks so much.

Dawn M. 
Rating:
5.0

Customer did not leave a comment.

Lee W. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
2.0

Although website and Uhaul listed it as open, they are now closed Sundays. No clear instructions on return with tiny lot. Faded pavement markings for truck parking. Spent 15 minutes on phone with Uhaul to figure out how to return.

Jeffrey W. 
Rating:
5.0

Nothing...the phone app is a huge selling point for me. The pickup and drop-off are so easy.

Stanley L. 
Rating:
5.0

Nice people at this location, easy access.

anthony R. 
Rating:
5.0

Thank you Kim.

Alexandra B. 
Rating:
1.0

Customer did not leave a comment.

CASSANDRA W. 
Rating:
4.0

Customer did not leave a comment.

Jose eucario M. 
Rating:
4.0

Customer did not leave a comment.

Brenda W. 
Rating:
4.0

Customer did not leave a comment.

Brent T. 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
5.0

Customer did not leave a comment.

Ioannis B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Alexandra S. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Kim is great. Very helpful. Process was quick and easy.

Timothy R. 
Rating:
5.0

Great help! We needed a quick transport vehicle for a couple hours, and they had it on-hand, and made sure we had everything we needed for an easy move.

Joseph M. 
Rating:
5.0

everything was perfect!

Fred C. 
Rating:
3.0

You need to do a better job of protecting your trucks. The catalytic converters are getting stolen ALOT.

Todd M. 
Rating:
5.0

Thank you, Kim, for all of your help!

Anna K. 
Rating:
5.0

It was great. It would have been nice for the online reservation to show that there was an after hours electronic checkin option. And show that the reservation time included the night and next morning until opening time. And show hours of local gas station(s). I ended up finishing near midnight and gas station was closed. So to top off the gas I had to wait until the next morning. Since the U-haul office didn't open until 10am I had plenty of time to do the electronic checkin. Thanks to the lady at the office that called to confirm my late pickup and gave me the options.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

DORU S. 
Rating:
5.0

Great customer service by Kim.

Raymond S. 
Rating:
3.0

The sight overall was great and the owner lady at the location was amazing! She was very helpful and deserves a raise. However this was not my designated pick-up location which costed me 2 hours of moving time. The truck also had an axel alignment issue which caused us some stress during the 2,300 mile drive. This is no way the location's fault but corporates fault for how they run their business.

Sierra K. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

The lady at the front desk was wonderful with answering all of our questions. She was all by herself and was doing an amazing job helping everyone. Give her a raise and another employee to support her.

ejaterine B. 
Rating:
5.0

Alex was very helpful. And we have had great experiences at couple of UHaul's we have rented from in the past. We rent a storage unite from 162nd and 15th in Vancouver, WA and they a re very organized, friendly and helpful.

Rob J. 
Rating:
5.0

Customer did not leave a comment.

Nelson H. 
Rating:
1.0

Customer service was subpar. Truck was filthy. Dog hair in truck. Inside of the cab was sticky. Bed was full of rock and gravel. I expressed this to the lady during my pre trip check. My concerns seemed to go unnoticed. Upon returning the pick-up hours earlier then I had reserved it for, I again expressed concern for the filth of the truck. The lady only identified as "relief manager" was nonchalant and directed me to call corporate. She was insensitive and nonchalantly sarcastic. I returned the truck earlier than I was supposed to due to allergies of the uncleanness of dog hair. I had to go rent an additional truck to complete my needs at another company

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Adrian V. 
Rating:
5.0

Staff was friendly and helpful

TREVOR S. 
Rating:
5.0

Customer did not leave a comment.

CARMEN C. 
Rating:
5.0

be able to apply the correct quoted price in a timely manner The first contact with uhaul went to Bobbie and she took down the wrong phone number so when I did not receive a conformation text I called another uhaul number and Andrew was not able to help and had to transfer me to customer service with a very long hold time Asia had difficulty and switched me over to Kendal and then we continued on the same path when we met Kim at the location of pick up. All representatives were very nice and tried to help just did not have all of the tools available to make this streamline transaction.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Diana C. 
Rating:
5.0

Great experience overall

Erik R. 
Rating:
5.0

Say thank you to the lady working at this location April 2, 2022. She was amazing! Customer service was phenomenal

Aalaysia S. 
Rating:
5.0

Kim was fantastic. Helpful, and very friendly, thank you for the great service

Spencer W. 
Rating:
5.0

My drop off location was a great experience, however customer service at 1-800- go-haul was horrendous. They need to do much better with communication.

Jocelyn J. 
Rating:
5.0

Great customer service. The owner is a super nice lady. I will only rent from this location.

Dennis W. 
Rating:
4.0

The location was great. It was Uhual who over charged me and overdrawn my account and then told me I had to call my bank to get it worked out even when they admitted it was the wrong charges. My bank said it was uhual job to contact my bank to make it right. Here we are 2 weeks later and ny account is still overdrawn with the wrong charges still on there. I will not recommend them ever until they make it right and pay my overdraft fee. I was a loyal customer that used their services many times prior.

Chelse R. 
Rating:
5.0

Customer did not leave a comment.

Dave J. 
Rating:
5.0

Customer did not leave a comment.

Stanton N. 
Rating:
5.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Na

chiquita K. 
Rating:
5.0

Customer did not leave a comment.

CARL I. 
Rating:
5.0

Excellent service for my entire rental experience! I highly recommend Cascade Park Self Storage and Uhaul!

Tamara M. 
Rating:
5.0

People were super nice. They instructed us on using the equipment. We also hired 2 men to help move and they were so good and friendly. Great place!

COLLEEN M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Great customer service, thanks Kim

Ian B. 
Rating:
5.0

Customer service was excellent. Truck was the perfect size for my move. Thanks

ANDREW R. 
Rating:
5.0

Agent was very friendly and walked me through the process of the phone checkout and pointed out what was covered and what wasn't with the safe move insurance option. Also showed me the tow off button since I was not towing anything. Great experience thank you.

Ricardo T. 
Rating:
4.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

SCOT M. 
Rating:
5.0

Receptionist was knowledgeable and very helpful.

GEORGIANA B. 
Rating:
5.0

Kim at this location was amazing. So friendly and funny! She was such a pleasure to work with, I will definitely send people her way if they need storage or moving trucks. Thanks to Kim!

Kirstin F. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO G. 
Rating:
5.0

You guys are amazing! Thank you

DANNY J. 
Rating:
5.0

This was hands-down the best rental experience I've ever had. It was quick and painless, the staff was super friendly and helpful, and it felt more like borrowing a van from a friend vs. renting from a large anonymous business.My fiancee said to me last night "We should always try to rent from that location."

Nick M. 
Rating:
5.0

fine the way it is. Kim and her crew were very helpful..

MARK M. 
Rating:
5.0

Absolutely top-notch.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

BRENDA A. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
2.0

Customer did not leave a comment.

BLAKE S. 
Rating:
5.0

Big shout out to Kim for going the extra mile and making it a breeze!!! Best customer service!!!

PRABHA DEVI A. 
Rating:
4.0

Customer did not leave a comment.

ROBERT CHARLES B. 
Rating:
3.0

Customer did not leave a comment.

ORVILLE B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
4.0

We had an excellent experience and would rent from this location again! However, it would have been nice to have had more of a heads up about the process of checking out when we are doing it ourselves. We didn't realize how many steps there would be even though they all made sense.

Patrick M. 
Rating:
5.0

Very helpful and professional employees.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
1.0

The lady at the desk was rude when I tried to return my truck. Most other locations have a separate uhaul key return and this place didn't and I was confused. She came out and basically yelled at me to drop it in the slot onto the floor

Shane C. 
Rating:
5.0

Nothing..

SALVATORE D. 
Rating:
3.0

The customer pick up & drop off area is extremely tight with little to no room for a customer to park.

Tony A. 
Rating:
5.0

We really appreciate how helpful the people working in this location are anytime we have any questions. Thank you

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
4.0

Customer did not leave a comment.

Leonard O. 
Rating:
5.0

The gentleman who helped me was awesome. Truck was awesome. Great experience all around. Will be back again if I ever need a truck.

Kevin K. 
Rating:
5.0

After hours pick up and drop and the flexibility it provides is a great new feature!

MICHAEL SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

BRIGHAM W. 
Rating:
4.0

Customer did not leave a comment.

Clyde H. 
Rating:
5.0

You can not improve on perfection! Thank you to the awesome staff. They are amazing!

RUTH S. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

Customer did not leave a comment.

SHAWN C. 
Rating:
3.0

Only because the parking situation makes drop off a challenge. Staff and facilities are otherwise excellent.

Raymond G. 
Rating:
5.0

Customer service was excellent, both at check-out of the truck and upon return of the truck. Polite and efficient service… as well as reasonable pricing!

LINDA L. 
Rating:
5.0

Very friendly staff at this location. The truck was new with very low mileage, was clean and ran perfectly.

Michael L. 
Rating:
5.0

Great staff - very friendly & helpful!!!

JACOB H. 
Rating:
2.0

There was a bum sleeping outside of the U-Haul at 8 AM, with a plethora of items skewed around the premises surrounding location. The approval process was unnecessarily invasive. Had to give a "reference" with no prior notice (thank god they were awake at 8 AM when I picked up the truck) and couldn't imagine the headache if they weren't. additionally, my reference said the caller was extremely rude, hung up on her, and she was tempted to call back and complain. The price was incredibly expensive. Did a 2 trips back and forth from my new home that is a 20 minute drive, and somehow ended up having to foot a $177 bill for this same day trip. Joke. U-Haul is lucky there isn't a ton of competitors in the area.

Megan F. 
Rating:
5.0

nothing to improve, it was quick and easy

Lorraine R. 
Rating:
5.0

Very fast and professional service. Will be renting there again.

ANTHONY C. 
Rating:
5.0

Joseph went above and beyond. Best service I encountered

MICHAEL B. 
No reviews have been submitted for this location.

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