Amazing customer service.
BETEL F
Customer Reviews for Cascade Park Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tracie is wonderful! Very helpful, and cares that you are well taken care of.
MARLENE HThe rental agent Kelly was quite personable and very helpful.
KEA DLady at the front desk was great to work with. Friendly and professional. I had some confusion. She helped us to get things straightened out. Would highly recommend.
JENNIFER LThe resident manager Kelli, at Cascade Park Self Storage was very helpful in a time when I was tired and stressed. Kelli was absolutely sent from heaven and I’m so glade that she was there to help.
DIONNE JVery helpful and friendly.
WILLIAM JWe think our truck had a leak somewhere. It was raining must of the day and all of the boxes sitting on the floor were soaked. The truck was clean and ran well.
THEODORE PGreat experience all the way around! Will definitely use in the future, thanks for everything!
Nicholas MKelly was the best super friendly and very helpful she was a sweetheart thanks kelly
GERARD RKelly was amazing. She was super helpful and friendly!!
ZOE LGood price . Friendly . Had everything we needed including blankets to cover furniture .
STEPHANIE BThe team at Cascade Park Self storage went above and beyond to assist me during my 3 months there. They were quick to help setting things up where they can from booking your vehicle, following up on your rental to self check-in. Shout out to Kelly. She was awesome to work and chat with. Would definitely recommend this site to others who need U-Haul or storage service.
NHUT NGreat people and great service!! I will always come back to this location!
CARL FDropped off after hours, but the follow up call was very efficient
PATRICIA RSuch a friendly office staff and the pick up and drop off was made so easy
John DWe have used We have used this U-Haul facility several times. Have always had excellent service.
CARMEN CKelly is awesome!! Always happy to rent here!
STEVEN LI needed a small truck for work the next day because my van was being repaired. Can't say enough about Kelli's helpful service. Will definitely recommend this location to others. Thank you!
MARCUS MVery friendly staff with reasonably accessible facilities. Located close to the freeway and fuel station making pickup and return easy.
PHILLIP DNice looking facility but we returned the UHaul there with the exact 16.9 gallons that we were instructed to put in to get it from empty to the gas level the provided initially (i have the gas station receipt and a photo of the dashboard gas gage) and they charged me for 2 additional gallons in the morning because the guy working, Dimitri?, said he “eye balled” it when he check it in and it “looked low”. When i asked if he had a mileage or gallon reading he could provide he sai”no”, that they “dont look at it that way” and that i needed to “look at it better.” I asked him what my additional options were to request a review of the mileage or have some other metric other than an “eyeball” of the gauge as the markers on the contract had 4 ticks between 1/4 and 1/2 full, where it was supposed to be and the gas gauge on the vehicle has none and we filled it with what was requested. He said there were no other options. I asked again a few times and after 12 minutes on the phone, he said he could get me the “field sales manager’s number” and that i could “complain to him” and then he hung up on me. I called back but I believe he screened my number because he let it ring all the way through to the end with no pickup or voicemail. I would be fine paying the extra if there was actual proof in a quantifiable amount that we were short but it feels like his word or mine.
GABRIEL BVery friendly service and cares a lot about making sure you know what you need to do.
SCOTT GThe manager of the facility was very professional and great customer service. She explained everything thoroughly and was very timely on renting my truck.
TEDDY BEverything was excellent
WILLIAM GGas level was lower than documented and miles was slightly off.
JOHN RGreat staff, and most important to me, good communicators! I will bring all my hauling rental needs to this location! The truck was perfect for my needs - I'll have to say, this rental experience exceeded my expectations!
Philip SAt the time all U-Haul systems went down and it was extremely difficult to check in. The items that I had already made sure were apart of my order I had to add again the day of and it changed the price. The truck could have been more updated with a back camera and the ability to move the side mirrors without tools. Truck should have automatic lock function. Truck needs a phone mount. Truck should come with lock for items.
BRIANNA PThis was a difficult truck to drive. I would recommend having the brakes tested.
GAELIE WI didn’t understand how to pick up the truck before 10 AM. 10AM doesn’t work when you are traveling long distances.
Troy DJust no
William RAs far as our needs everything was great
LINDA LVery friendly and accommodating. It was a stressful day and appreciate Kelly so much, for all she did. Truck was very clean and running perfectly. Would rent here again!
Damian DEverything went perfect. Great experience and wonderful people to work with.
Jason MExcellent customer service and the vehicle was ready early and extremely clean! So appreciate of their help and the convenient location is a bonus for me!
GAYLA JThis location sent me out on a one way rental with rear tires that were bald (driver's side left). These tires blow out on I-5 just as I crossed into California. It was very dangerous and unacceptable. When the tire service repairman arrived (I was delayed on the side of the road for three hours), he said the tires had to have been driven over 300 thousand miles--but the truck only had 56 thousand miles. While this particular location may not have been the culprit for putting old used tires on the truck, they should have noticed and not allowed it to go out like that. I will never rent from U-Hall again.
KRISTOPHER WKelli at Cascade Park Storage and Uhaul is amazing! The best experience I've ever had moving. Very nice and helpful! I'm definitely recommending them to my family and friends!
Oscar MProfessionally yet personably run establishment! Found vehicle as described, ready and waiting when we arrived. Helpful hints were provided and found to be very useful! All questions were answered quickly, clearly, and concisely. Kudos to the manager!!!
Rena OThe employees were friendly and helpful they made it a seamless process.
Issac BThe Lady that helped us with very kind and helpful would recommend to all who I know.
Gerard RKelley was amazing! Amazing customer service, gave precise information and was impressed with my experience. I will be renting from this location ongoing .
Jonathan VWas not told at time of rental- Clean fee $25 applied - unfair
RAGHURAM SFriendly, professional service!
Doug CKelly was so helpful and everything was exactly as she said it was. Will use this location again
Mona JThe service was excellent. I could not ask for better, friendly service. Kelli is a pleasure to work with, very informative and helpful. Her smile brightened my day. The truck engine needs some work, but performed well. A bit noisy and functional.
charlene wEasiest pickup ever and the gal working there was so nice and friendly and personable!
Kristie FKelly is so kind and funny, thank you for making our rental a breeze! :)
Lauren AFriendly, courteous staff. Good service and very professional.
roselin gOutstanding and consistent excellent communications and support from our Cascade Park UHaul staff / and special to the excellent staff person working today and provided a solid customer service experience. I am a regular and plan to continue using this specific location for my personal and business needs. Great team here
Kirk PGreat customer service, location owners were very helpful and friendly! Made the process so easy
Madison MThe online staff and the person at the pick up location were fantastic and very helpful! The online app has a few issues. The system kept buffering and not downloading the photos. The off duty lady in Vancouver went above and beyond helping us out. Thank you!
Gerald AStaff was unusually helpful
Mark GGreat customer service. Outstanding experience!
Jerome SBuy better quality tape
Hannah MThe great lady from that location helped me with my rental process
ALEXANDER LThe staff were condescending and not helpful. There is no room for parking here, and it's difficult to maneuver the big trucks. The employee did not do a vehicle walk-around with us, nor did they offer to check the fuel level or provide a receipt. I felt very uncomfortable just leaving it with them and receiving no confirmation or proof of my drop-off.
Matthew Gthe staff here are kind and easy to work with.
Brenda MI was easy in and easy out. Outstanding facility.
Brenda MI had a great experience there, friendly people, clean working truck. I only wish the online check-in information that I typed in transferred to the store's computer so They didn't have to ask me all the same question s again. I had decided that I didn't want to rent the furniture dolly which I changed online, which wasn't changed at the shop. It's a minor irritant, I will use them again.
Nancy G