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MARK M
Customer Reviews for Castle Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I paid almost 100 to rent it then when I returned it I had to pay 36 more dollars. That’s a bit much to rent a U-Haul.
ASHLEY BService was quick and efficient, the young lady who assisted me was knowledgeable, professional and very pleasant. Thank you
CHRISTOPHER KI HAD TO CANCEL MY TRIP DUE TO HAVE COVID AND THEY DIDNT WANT TO REFUND MY MONEY INTEAD THEY SEND ME 1500$ VOUCHER. THEY WASNT HELPFULL
Heba hIt is great the it is
Tiffany DThere is nothing to improve. This U-Haul location is absolutely the best there is. From customer service to troubleshooting and minor collision resolution the wonderful sales rep here will help you with a smile on her face and the grace of an angel. Not only did she provide me with the truck a day earlier than my previously scheduled appointment but she also provided me with information on where to find moving boxes for free locally saving me money. I might add that the actual U-Haul location less than a mile away was rude and refused to let me have the free gently used boxes advertised because they were for storage customers only. When approached at Castle Storage with the same question, not only did she check her cameras to see if any were stacked on the property but she gave me actual suggestions of where to go find some locally. This location is friendly and helpful. She went above and beyond and when I had a minor collision on the property less than a minute into my rental, she tackled the problem immediately with a smile on her face and a chuckle making what could have been a stressful situation much easier and manageable when she really didn’t have to. I appreciate this locations work ethic and go above and beyond attitude and highly recommend using them not only for your storage needs but also your U-Haul needs. You cannot go wrong with this location!
Leah RThis location was very helpful and was able to answer questions the other place did not answer.
Jonathan DUnlike my previous experience with haul which was beyond horrible. This location was OUTSTANDING! From the moment I walked in till the moment I walked out. They made me feel like a valued and appreciated customer. Uhaul should have the staff at this location train all their employees.
GODFREY RThe lady at this location was extremely helpful and she went far out of her way to help me. She needs a raise.
JUDY MNA
ferdinand dLovely people
Brandon SNA
Joseph JThe lady in the office was informative polite and helpful.
Hailey SNa
Sherry Mhelpful and friendly
walter aI believe every trailer should come with a spare tire. This would ease my mind as it would for many.
Maurita AHire more people with Brandons manners and helpfulness.
David HThe attendant was awesome! Very friendly and helpful in every way! Great experience!
Leland SI used the online services where as i booked checked in an out. It was a bit confusing at first i had to call customer service to assist.
RAYMOND Lgood
robert pI’ve rented from Castle Storage multiple times and have always been pleased.
Edmond GAfter hours return. You application worked very well.
Jose MThis truck needs some maintenance. The gear shift is very loose and the back door came off line and the door popped open. I lost five hours of moving time waiting on roadside (who could not fix it) and a new truck (which he could not transfer). The roadside assistants (I made several calls and it was not resolved in the computer) did not complete an emergency swap and I had to complete a whole new rental. It was an awful day yesterday.
BELINDA WI believe you guys provide everything that the customer needs for any future services.
thomas hThe new hitch type was very hard to get off on a heavy trailer without a lift. I had to get a jack out of my truck to get it off the ball.
Glenn HCustomer care service was top priority
jennifer bVery friendly, welcoming and they go the extra mile to make sure you get what you need. Wonderful service.
Rachelle SAll went well , a very easy transaction
Sandra OI don't know how or why UHaul trailers don't have a jack to lift them. I could barely connect the trailer when it was empty, and when it was full, I had to use the jack from my truck to lift it. I don't know how it's expected for anyone to pick up the trailer but hand when it's loaded to connect it. Poor design of the trailer that can easily be fixed. Also would like to see a ramp on the trailer because it's very difficult to load heavy boxes with a dolly not having a ramp.
Joseph WNot a thing. Friendly, professional service is the standard at this location. I am a repeat customer and they are my first choice for rentals.
Edmond GExcellent service at pickup. Very friendly and helpful!
Ralph LWork the bugs out of your computer system.
Thomas BTrailer was dirty inside from previous customer.
ADAM CStaff friendly and accommodating, convenient location, after hours return easy. No complaint.
Leland SThe online app is trash and crashed on m3edelaying my trip by an hour waiting on customer service very frustrating experience.
Ryan NVery good customer service
Cassandra JThe original spot I selected for pick up was the main Uhaul store on entrance road. They sent me to the Polk pit stop on Lake Charles highway which had rented my truck out to someone else the day I had a scheduled pick up. Then they sent me to Castle and they fixed the issue efficiently and with great customer service.
Jacob RTrailer rental was used to return home after Hurricane Ida. Staff at both pickup & return locations were very friendly.
ROBERT BDo NOT shift the burden of picking up a trailer onto the customer! I reserved a trailer at a Neighborhood Uhaul location within 5 miles of my home, Uhaul then shifted my reservation to a Uhaul almost 35 miles from my house! That is unacceptable! Fortunately, I was able to get a trailer from thee location above (Castle Storage) which was closer to my house but didn't get offered as a pickup location when Uhaul shifted it on me. It's as if Uhaul has the collective corporate heads shoved up their collective corporate asses!
Charles A