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William R
Customer Reviews for Castle Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I believe every trailer should come with a spare tire. This would ease my mind as it would for many.
Maurita AHire more people with Brandons manners and helpfulness.
David HThe attendant was awesome! Very friendly and helpful in every way! Great experience!
Leland SI used the online services where as i booked checked in an out. It was a bit confusing at first i had to call customer service to assist.
RAYMOND Lgood
robert pI’ve rented from Castle Storage multiple times and have always been pleased.
Edmond GAfter hours return. You application worked very well.
Jose MThis truck needs some maintenance. The gear shift is very loose and the back door came off line and the door popped open. I lost five hours of moving time waiting on roadside (who could not fix it) and a new truck (which he could not transfer). The roadside assistants (I made several calls and it was not resolved in the computer) did not complete an emergency swap and I had to complete a whole new rental. It was an awful day yesterday.
BELINDA WI believe you guys provide everything that the customer needs for any future services.
thomas hThe new hitch type was very hard to get off on a heavy trailer without a lift. I had to get a jack out of my truck to get it off the ball.
Glenn HCustomer care service was top priority
jennifer bVery friendly, welcoming and they go the extra mile to make sure you get what you need. Wonderful service.
Rachelle SAll went well , a very easy transaction
Sandra OI don't know how or why UHaul trailers don't have a jack to lift them. I could barely connect the trailer when it was empty, and when it was full, I had to use the jack from my truck to lift it. I don't know how it's expected for anyone to pick up the trailer but hand when it's loaded to connect it. Poor design of the trailer that can easily be fixed. Also would like to see a ramp on the trailer because it's very difficult to load heavy boxes with a dolly not having a ramp.
Joseph WNot a thing. Friendly, professional service is the standard at this location. I am a repeat customer and they are my first choice for rentals.
Edmond GExcellent service at pickup. Very friendly and helpful!
Ralph LWork the bugs out of your computer system.
Thomas BTrailer was dirty inside from previous customer.
ADAM CStaff friendly and accommodating, convenient location, after hours return easy. No complaint.
Leland SThe online app is trash and crashed on m3edelaying my trip by an hour waiting on customer service very frustrating experience.
Ryan NVery good customer service
Cassandra JThe original spot I selected for pick up was the main Uhaul store on entrance road. They sent me to the Polk pit stop on Lake Charles highway which had rented my truck out to someone else the day I had a scheduled pick up. Then they sent me to Castle and they fixed the issue efficiently and with great customer service.
Jacob RTrailer rental was used to return home after Hurricane Ida. Staff at both pickup & return locations were very friendly.
ROBERT BDo NOT shift the burden of picking up a trailer onto the customer! I reserved a trailer at a Neighborhood Uhaul location within 5 miles of my home, Uhaul then shifted my reservation to a Uhaul almost 35 miles from my house! That is unacceptable! Fortunately, I was able to get a trailer from thee location above (Castle Storage) which was closer to my house but didn't get offered as a pickup location when Uhaul shifted it on me. It's as if Uhaul has the collective corporate heads shoved up their collective corporate asses!
Charles A