The Uhaul coordinator, Justin was amazing. He was very helpful and available for questions. I didn't have to wait on hold or navigate a complicated phone tree. Thank you Justin.Amee C.
Customer Reviews for Cathlamet Puget Island Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've used a few storage facilities over the years on military moves. Iris made this one the best. She was available if I needed her. She always answered. They did a great job of maintaining the facility. They are constantly updating to keep it safe and convenient. When she knew one unit wasn't enough, and the second one we got wasn't big enough she quickly got us settled into a bigger one once available. And would check on us periodically. I appreciated her so much on this last move. I would highly recommend this facility. Great people! Only downside to it is Uhaul.com doesn't connect very well to it. Had problems checking a truck in and out, twice. But that's not the storage facilities problem. Iris was very helpful when that would happen.Corey B. | Overall Experience
Iris was very helpful and great to work with.Bryan T. | Overall Experience
Iris was amazing. She explained everything very well and she was very professional. She has a very kind smile and makes you feel welcome and comfortable the minute that you set foot into the office. Amazing customer service.Stephanie T.
Customer did not leave a comment.Rick J. | Overall Experience
The Uhaul app crashed my phone twice, spent over an hour trying to finish the process on my android phone to get the key to the truck. Would have been much simpler to walk up to a counter and deal with a real person. But we did get the key finally and the truck was great.Ron Z.
Honestly the best, cleanest, and most well maintained storage unit that I have ever used. Iris was always available to answer any questions. I highly recommend trusting your belongings in these storage units.Stephanie T. | Overall Experience
Customer did not leave a comment.William N. | Overall Experience
Customer did not leave a comment.Darriene F.
Customer did not leave a comment.Season L.
Front tires needed replaced. We asked for a different truck and were given one.Tammy P.
Be available for pick up during the daynancy C.
It's a remote location. But owner was available by phone. Great customer service and helpfulArturo G.