Customer Reviews for Cathlamet Puget Island Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Clean, truck. Very personable service

Rating:

3.0

Phone ahead. Not open except by appointment. Only UHaul in this town. Any other location over 25 miles away.

Rating:

3.0

Again, comparing this site to the Uhaul Super Centers it was not. But it worked for me.

Rating:

4.0

Very user friendly

Rating:

5.0

Get rid of your online app or web connection, whatever. Waste of my time and required your employee intervention both online and at the location. I already emailed corporate.

Rating:

5.0

Iris is professional, friendly and a great communicator.

Rating:

4.0

Great storage facility!

Rating:

5.0

They had what I needed. The manager came in to allow the rental. Everything went well.

Rating:

2.0

The passenger side mirror was not able to be adjusted well to be usable for the drive and I was frightened and super cautious the entire 150 miles I had to drive. If the truck had not already been loaded and an appointment for dropping it off, I would have gotten a truck elsewhere.

Rating:

3.0

I highly recommend you forewarn customer that a passport is needed when checking out a truck. It was very inconvenient not having that information beforehand and unnerving to have to jump through one more hoop.

Rating:

3.0

These trucks, when loaded do not get 10 mpg. The one I had ran anywhere from 3.5 to 6.8. On flat land I was able to get 8.2 to 10. Mpg. I drove over 2000 miles, up hill & downhill and would say I spent over 1800. On gas. Very expensive trip. The truck was very comfortable to drive.

Rating:

5.0

all is okay! we were finally able to move everything out! Thank you for everything! Bill and Kathi Wallace

Rating:

5.0

Was a great location, very safe, and reasonably priced. I will definitely come back if I need storage again.

Rating:

5.0

Everything went great! Did notice a strong smell of cannabis in the cargo area-we weren’t bothered by it, just didn’t want you to think it was from us! :)

Rating:

5.0

The people at Cathlamet Puget Island Storage are great to work with and went out of their way to make renting the vehicle possible. The experience when I went to pick up the vehicle using the phone app was absolutely terrible and made me not want to rent from U Haul again. It was below freezing when I picked it up, and the process took about 45 minutes. I have rented from U Haul on multiple occasions, including several times last spring, yet I was required to provide multiple references and copies of documents when I was standing outside in the cold. This information should be requested when the rental agreement is entered, not when picking up the vehicle. I picked up the vehicle on a Saturday/holiday, so I was unable to provide my employer as a reference, I did not have my passport with me, and I only had a copy of my receipt, which was not acceptable. I had to provide names and phone numbers for people to be contacted for reference. This is ridiculous to put a return customer through such a process. If I have other options in the future, I will certainly use them rather than using U Haul.

Rating:

5.0

The best customer service and friendly U-Haul!!!!

Rating:

5.0

There was only one major issue, nothing to do with location services. But when your web pre check and post check is required or I get charge $20, I will never use U-Haul again, if I have another choice. Penske, Hertz and Enterprise never charge me for check out and return check in. Your app has to have a predict connection or it fails. I had to restart the app12 times and it created 3 different reservation because of it. Then customer service noted I was wearing a hats for asked for another picture. But the app had no way of moving beyond the request page. No one checked you business processes or tested customer workflows. You need to ask for your contractors money back or fire your app team for not following best practices. It was a very frustrating experience and I’m an expert in these types of apps and related C2B processes. Wonderful services from my local site. Terrible support from U-HAUL CS Call Center.

Rating:

5.0

The Uhaul coordinator, Justin was amazing. He was very helpful and available for questions. I didn’t have to wait on hold or navigate a complicated phone tree. Thank you Justin.

Rating:

5.0

I've used a few storage facilities over the years on military moves. Iris made this one the best. She was available if I needed her. She always answered. They did a great job of maintaining the facility. They are constantly updating to keep it safe and convenient. When she knew one unit wasn't enough, and the second one we got wasn't big enough she quickly got us settled into a bigger one once available. And would check on us periodically. I appreciated her so much on this last move. I would highly recommend this facility. Great people! Only downside to it is Uhaul.com doesn't connect very well to it. Had problems checking a truck in and out, twice. But that's not the storage facilities problem. Iris was very helpful when that would happen.

Rating:

5.0

Iris was very helpful and great to work with.

Rating:

5.0

Iris was amazing. She explained everything very well and she was very professional. She has a very kind smile and makes you feel welcome and comfortable the minute that you set foot into the office. Amazing customer service.

Rating:

5.0

The Uhaul app crashed my phone twice, spent over an hour trying to finish the process on my android phone to get the key to the truck. Would have been much simpler to walk up to a counter and deal with a real person. But we did get the key finally and the truck was great.

Rating:

5.0

Honestly the best, cleanest, and most well maintained storage unit that I have ever used. Iris was always available to answer any questions. I highly recommend trusting your belongings in these storage units.

Rating:

3.0

Front tires needed replaced. We asked for a different truck and were given one.

Rating:

3.0

Be available for pick up during the day