Customer Reviews for Catskill Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Catskill Self Storage

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Kate B. on

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Very friendly and helpful. Made the whole experience easy and pleasant. Thank you!

Mark C. on

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edward g. on

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Tammy P. on

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make sure this dealer knows if the drop off location they are sending the customer is in fact still in business. and when a customer calls for help they do more than tell them they cant heip them.

rebecca d. on

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Mike and his son were awesome. They answered all my questions prior to bookimg. THey were super helpful and accommodating. Great experience. The rate quoted is what I paid. Van was very clean.

Janet B. on

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No improvement

Dennis M. on

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Salesman could not have been more helpful and professional

Wayne M. on

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Wayne M. on

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Wayne M. on

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Catherine A. on

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The 24/7 ride share experience is terrible. The service at my location is amazing, but your App is 100% useless and never works. And the website is unreliable. I was unable to properly check my equipment in when I dropped it off early (1:30 PM), as photos would not load, hold time was over an hour to talk to a representative, and had to just leave the truck with keys in the box. Please fix your website. As a frequent customer, I am just livid at this overall experience. You shouldn't offer a service if your infrastructure cannot support.

lisa m. on

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Maureen R. on

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Fantastic service and professionalism. Very friendly staff.

Cheryl T. on

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Joe P. on

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Robert S. on

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Very easy to drop off. Plenty of room in the lot for parking.

Susanne C. on

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Maynard P. on

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Tell them EXPRESSLY that trailers are prone to leak rather than have the customer rely on your “little” sticker notice in the back of the trailer. Mike Lupolii, the Uhaul dealer, made the VERY stupid comment that if you drove your vehicle into a river it would leak, so why shouldn’t a trailer leak from a rain storm! The guy is an idiot!! Why can’t uhaul make a trailer that doesn’t leak in the year 2019?!!

Mary Jean P. on

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More counter help

Cesar M. on

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Nothing comes to mind at the moment.

Robert S. on

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The shared location with a car repair shop you have to drive through made this location feel uninviting with all of the wreckage around.

Hilary H. on

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Jim J. on

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Maureen R. on

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Would use U-Haul from this location again.

Bryan D. on

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Always great and fast customer service at this location. Vans could be a little cleaner in the driver/passenger area.

edward g. on

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Pete K. on

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Marilyn A. on

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GEOF H. on

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the team here is always very helpful!

Michael T. on

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Linda B. on

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Fabrice G. on

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Larry R. on

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Anthony M. on

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Mike is a great it.

stanley s. on

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Amie J. on

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Samantha K. on

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Darryl F. on

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Fantastic service

Michael S. on

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Cesar M. on

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Rates are reasonable for local short distance use.

Tammy L. on

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Very friendly and helpful

Mary Jean P. on

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Mike and Mike, Jr were courteous and professional and patient. moving is stressful

Susan H. on

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Nothing. People were nice and helpful. The truck I rented was new and in excellent condition.

Beth-Anne H. on

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Anthony M. on

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Great people to deal with. They need more pick ups at this location.

Nancy G. on

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everything was fine. Thanks!

Ron D. on

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Break needs maintenance...

Amy P. on

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Brianna B. on

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Joseph F. on

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Austin O. on

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stanley s. on

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Not a thing everything was perfect and the people we dealt with were very professional

Joanne N. on

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Very kind and caring folks!!

Melissa W. on

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Steve p. on

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Good

timothy m. on

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Tyffani M. on

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Drop off key / after hours box in an odd location. It wasn’t on the door or front of building but attached to a side fence. No signage directing customer to it. Kind of hard to find in the dark.

Kathleen C. on

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Raymond P. on

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Philip G. on

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Patrick O. on

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Richard T. on

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Nothing the owner of the business was and always is very helpful.

Mark M. on

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Nothing

Marie L. on

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SPIROS M. on

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SHEILAH R. on

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I HIGHLY recommend Catskills U-Haul. Mike is very helpful.

Chad D. on

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Philip G. on

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Charles P. on

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Paid the additional 7.99 for a hand truck & never got it

Joe H. on

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Julian N. on

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Over charged on mileage and charged for moving pads that weren't received

Judith B. on

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Andrea O. on

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Really helpful and friendly staff!!!!

Frank F. on

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PETER H. on

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Carol H. on

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had a 8:30 am appointment and no one showed up till 8:50. Gas was not filled up by last customer. I thought all trucks had ramps, (other than that everything else went ok).

William B. on

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Rachael S. on

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John W. on

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harold B. on

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Joseph D. on

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James S. on

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Love how they fucked my bank account up take the money put it back in wait 3 days and take it out again never once had an issue renting from uhaul but I’m not sure if I’ll come back after this it cost me more money to fix my account than it did to rent the equipment

KATHLEEN C. on

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Prompt courteous service. Would highly recommend to family and friends. Thank you.

alice w. on

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I can't think of anything really. The people at this particular rental place were courteous, answered all my questions. Would definitely recommend this rental place.

William H. on

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RUSSELL B. on

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David B. on

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Very nice people. Accommodating and thorough in their explanation of the fees and regulations.

Derek S. on

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Nothing everything went well

Richard W. on

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JOHN O. on

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Always have a pleasant experience here.

Robert k. on

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Excellent expérience

Kate H. on

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Had swift and excellent service...and have been using this facility for 12 years now!Would definitely recommend this location to anyone!

James A. on

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James J. on

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Loraline A. on

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Excellent service. No long wait. Will absolutely go there again

Thomas K. on

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Alexander B. on

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Nothing!! This location is run very well. Very nice people!

Venesa C. on

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John C. on

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Susan H. on

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