Customer Reviews for Catskill Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Catskill Self Storage

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Arthur D.
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Customer did not leave a comment.

MARCEVERETT G.
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Vincent B.
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JUAN V G.
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TODDMATTHEW C.
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Doria P.
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these guys are professional and considerate!

GUY D.
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Dorothee W.
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RAYMOND E C.
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Excellent customer service-over and above the call of duty!

Ronald M R.
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Harold N.
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Vakhtang E.
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KENNETH D.
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Salvatore D.
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Both locations the workers need people skills speacially the Farmingdale location

Anthony R.
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This location over charged me by 187 dollars. Gave me trucks in poor condition. I wont be using uhual again.

CURTIS M W.
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I feel if the office/reception area was more organized and clean it would feel more welcoming and it may encourage people to buy more moving products.

Timothy M.
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Best U-Haul around

JOYCE M.
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Charles H.
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John C.
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Anne M.
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fix your web site.

Francis R.
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Charles L.
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Location manager is amazing - came to meet me at 10pm when I was having a problem with the mobile pickup - and saved the day. Thank you!!!

Debbie D.
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Charles H.
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Laura S.
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Mike and the staff are so kind and helpful. Thank you!

Kathy P.
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Danielle V.
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JOSHUA STEVEN K.
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The gentleman in the office were really easy to work with and were able to answer all my questions. The rental van was very clean and spacious. These guys made the whole process a breeze.

STEVEN J A.
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Dominic D.
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Mike was very helpful and nice.

DANIEL R L.
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Nothing - love the people here, thank you.

Charles L.
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First time renting Uhaul - so impressed, loved it, will do it again for sure! The app is a little wonky but the counter staff was great.

CLAYTON T S.
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Great customer service

Robert L.
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As usual I was taken care of like a friend. Mike and his staff are always polite and complete.

John K.
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Thanks so much to Father and son for their flexibility towards my pickup schedule, attention to detail.and advise on how to tow a trailer.

Thomas B.
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All went very well however the truck smelt like cigarettes'.

J E.
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raven J.
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I had reserved a trailer for wed at 12ish and the first trailer was broken and they had to get a new one from another site. So i had to get it many hours late. Due to that my dad had to pick it up for me and they didnt give him moving blankets, i had to drive back over to get blankets. They men very kind and apologetic. They drop off location in clearwater that man was extremely rude and nasty.

Edward O.
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Lina E.
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Patrick F.
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Robert L.
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I've been using this location for better than 20 years and have always been happy with the service I get the equipment I get and the ease and speed in which I get in and out.

BRUCE CRAIG S.
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Customer did not leave a comment.

Steve G.
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This was 25 miles from the one I booked.

Eugene C.
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The office was a total mess, would have purchase tape and boxes had it not been so unorganized.

FRANCESCO B.
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Stephen O.
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Diane S.
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Nicholas H.
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Always a good renting experience at this location even though they are Aston Villa supporters

Kevin R.
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Greet customers when they walk in the door. Follow through with what the customer ordered and do not substitute something for convenience.

David L.
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Raymond C.
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I had to get a cab from Amtrak in Hudson to Cauterskill Road and not one cab was for hire. The gentleman I spoke with came to Hudson from Cauterskill Road, picked me up and took me back there-and refused money for picking me up! THIS is service!!! I will never forget this level of humanity. Thank you!

Christina L.
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Vincent B.
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It is not the front workers in your locations that you should collect feed-back about. It is the poor processes and barely existant customer service on-line and on the phone that you should ask about because this is where the incompetency is: in UHAUL Management and leadership. Every time I rent a UHAUL trucks and/or trailers, my customer experience is worse. This is the fault of poor planning, poor systems, and poor processes owned by UHAUL Leadership.

Eric S.
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Excellent service!

tom M.
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Laura B.
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PAULJEAN JACQUES D.
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COLLEEN R B.
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Beau L.
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Donald Y.
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Melissa A S.
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The truck was old and windshield so dirty I could hardly see with sun glare, only right windshield wiper squirted any windshield washer fluid, it was dirty on the inside of windshield as well, steering wheel was also dirty& gritty I, brake light alarm came on twice and I had to stop and sit along side of the road. I tried calling roadside assistance but no one answered, said to use email but area I was in had no internet service. I returned the rental within 3 hours including time spent sitting alongside the road I have rented many uhaul trucks but this one was by far the worst truck I have ever rented. If this had been my first & only experience, I would never rent another one.

Peter A.
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JOHNATHAN A C.
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Ammi R.
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Excellent customer service, I had a problem with my truck, the owner came and got the truck and replaced it with another in an hour, on a Sunday! THANKS!

Rene A.
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No hassles whatsoever!! Knowledgeable staff. Definitely recommend!

Matthew M.
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Great guys running this place. Very helpful and flexible. Happy to lend me tie down straps and change my reservation to add extra time with a simple phone call and no fees.

PAUL J JR U.
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Personell at this location were friendly and courteous. Nice to deal with.

Charles W.
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Customer did not leave a comment.

PETER P P.
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The staff were outstanding

GORDON GERARD H.
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Excellent personal customer service! Local team made sure I was able to accomplish my task after vehicle I reserved was not returned on schedule. I will definitely rent from Catskill location again!

Arthur D.
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easy to get to , friendly, equipment was there when i wanted it

James C.
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Nothing, clean professional outfit, nice job!

Christina L.
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Randall B.
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PATRICK B B.
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Igor L.
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Pickup and drop off were super easy. I'll be using you guys again for sure! Only one request: have more pickup trucks available. Thank you!

James C.
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Aaron J M.
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John L.
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Sell Straps to tie furniture down maybe helpfull to some.

JOHN A R.
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took care of us really well and practiced safe cdc guides

Frank A.
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The two Mikes were very helpful, the equipment was ready and in good shape and clean. We could not want it any better! The whole deal was great! Good experience!

Karen C.
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Richard P.
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Very easy experience staff was friendly and helpful.

Michael K.
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The owner was very helpful and went above and beyond to make our rental experience wonderful!

SUSAN ANN L.
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Nothing all was great

GEOF H.
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These guys are always pleasant, very thorough and super helpful. The vehicles are always clean and in good condition.

Robert P.
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No problems at all, and we called last minute. We actually were sideswiped and had a mirror ripped off, it took a little while but repairman came out and replaced the mirror so we could be on our way without much hassle.

Ernest L.
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Seats were very dirty. App wouldn't work however, Courtney was very helpful and the trip was successful.

Bruce M.
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Lies.

Bruce M.
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Don't lie to customers when asked how much rental will cost.

JEANETTE ROCHELL F.
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Always courteous and efficient. Vehicles are well maintained. We go out of our way to use this location.

LAURA M.
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Excellent service. Well run. Helpful. Professional.

Katherine S.
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Richard G.
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Robert R.
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Great all around!

SHAILAH S.
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Elizabeth B.
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Andrew L.
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Not a thing, the service was above and beyond my expectations! I will go there anytime I have a chance.

No reviews have been submitted for this location.

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