Nothing at all from arriving to returning everything went smooth and fast very pleased
JOHN F
Customer Reviews for Catskill Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great shop for rentals. Staff is professional and friendly.
SHAWN MVery good experience
Patricia UGreat location with friendly, helpful staff!
craig rGreat location with friendly, helpful staff!
CRAIG RIt’s all good
KENNETH EEveryone at this location was great to deal with and knowledgeable of their products.
JOHN JSuper helpful and friendly. Highly recommend!
NIKOLAUS RThe rear tires were so bald with no traction that I could not drive on my lawn which resulted in me returning the items at the to my storage unit adding 160 miles on the rental and paying an additional months rent at the storage unit. This fiasco cost me approximately $350.00 as I could not carry my items the distance even with a handtruck and with no additional assistance I now have to wait until another vehicle with adequate tires is available. If I can get another vehicle for the weekend it will cost me more money as the rates are higher than a mnidweek rental The rental agent says the tires are bald because U-Haul over-inflates them so they wear out excessively in the center rendering the vcehicle useless on anything other than pavement because there is no weight over the rear wheels on a van or rear wheel drive truck which help with traction.
Clark LExcellent service!!
BYRON WA little pricey.
Salvatore MConsistent courtesy and superb service, gary w. Repeat customer
GARY RExcellent service, helpful information, they went over and beyond to help me.
GEORGE OThis location has always been accommodating for me. Whether it be for business or personal use they are always on point.
SCOTT WThe price per mile keeps going up and is now too expensive and if needed again will try to find another way to transport something and because of that will not use Uhaul again.....
LOUIS MExcellent staff, excellent equipment, thank you for your efficiency, gary
GARY RHiccup at first, obtaining the equipment However, I was told on the phone that if I returned the equipment before the drop-off, I would be discounted for rental. I picked up in Catskill, NY on June 30. I rushed, given this information, to drop-off on July 3. My rental was until the 5th. After dropping off, I was told I could not get those days back - after pressing, I was told I could be given those 2 days back. I called the Uhaul and had the owner of the drop-off speak to them, validating drop-off I have yet to receive that discount applied.
SHAWN AGreat customer service and engagement
Rebecca SAgent was very accommodating.
GERALD HLoved the vehicle and the experience
Chris LGreat location. Very helpful staff.
ROBERT SPlease either have a uhaul rep. Call me anytime or fwd. A number and time for me to call a uhaul rep. My number 845 706 1154, I have several issues and concerns, this is not a dealer issue, thank you, gary wiltbank
GARY RVery pleasant owners, great customer service. Will use again. Mike is great
KARSTEN MEasy to schedule and pickup and use. Thank you!
Robin RFirst time I used u-haul. Was very hesitant. But everything went great. Had a wonderful experience and I thank Mike down in Leeds for everything. He was great. Thanks to uhaul
Anthony VNo personnel in office during business hours
Edward CVery helpful and professional.
Eric ACar dolly I rented is in need of some tlc- strap was cut short requiring me to use my own tie down strap to make it work.
STEPHEN AAll good. Truck was ready and loaded with blankets. Smooth ride. Easy check in and check out.
DAVID LNothing
ROBERT JI love this place cause it's family owned and everyone is very down to earth
Nancy NThe people that run this U-Haul are great!
ANN AAmazing
ERNIE OGreat place and helpful staff
Andriy OalL WAS GOOD. Reasoable price and convenient location.
David VMike and his son do an excellent job. I have used Central Self Storage for my Uhaul needs for three years in a row and I would gladly use them again if needed. They are easy to work with and helpful. Many blessings, -Greg
GREGORY JEasy to work with
ROBERT SEverything was very easy. Check-in online was an added surprise.
PHILIP CNo improvements needed!
ROBERT TEverything was excellent.
LENNIE DEveryone at this location is wonderful. Highly recommend
Rachaell DNothing. The staff was friendly and professional. They answered all my questions I would highly recommend using them
FRANK VWonderful customer service!
DENISE DI have used this uhaul location many times for their friendly and professional service. Thank you. Glad you're in our neighborhood 😀
MAUREEN RVery helpful
Dale WJust excellent!
anthony gThere were no lights and not good service for self pick up in the dark took almost an hour. May be perfectly fine if you can pick up during business hours, I don't know.
JOSHUA TGreat service! Pricing was terrible all most three times of any other locations. Do to circumstances and timing I had to go with this option. The dealer had me call corporate to get a break and there was a non interest from the operator he said he that had his hands tied. Im a regular but that carries no value here,
THOMAS DEveryone we met at U Haul couldn’t have been nicer or more helpful. Moving our daughter back home to Philadelphia ourselves was a big deal, and we greatly appreciate the staff at U Haul who made the mover a little easier.
Vicki INothing
EUGENE MNothing. Everything was done great. Great service.
Jennifer E