No improvement neededScott S.
Customer Reviews for Cattleman Western Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Arturo V.
We ordered and already paid for furniture pads and never received. We were told to let you know at drop off and would be credited. We still have not received a refund:( also truck share app does not work like or look like the instructional video we watched. We had a very difficult time picking up before opening hours.Denny C.
This comment is not regarding the location, but about Uhaul policy as is. Is not fair to the customer that we should pay in case we deliver the gas tank lower than we received, but we won't be refunded if the gas tank is filled above of what we received, it is a shady scheme to add on the contract the number of gallons of the tank and in reality the tank be smaller so us customers fill more than what we got the truck with. and if we were to spend the gas we overfilled we pay more for the extra miles we used the truck, this cannot be called anything other than a scheme. I will most certainly not be using Uhaul services again.Adaliane O.
Customer did not leave a comment.Charlene L.
Customer did not leave a comment.JAMES C.
Great experience renting from this locationTOM Q.
Excellent staff and great customer service. Very friendly and knowledgeable.Roy K.
Customer did not leave a comment.Julia L.
Customer did not leave a comment.Roger K.
Did not get furniture dollies or blankets with my order. The truck was clean but the A/C did not work.Craig W.
Give refunds from deposits back quicker. You take the money out real quick but delay once rental is returnedShari B.
They staff at Cattlemen's in Alvin were excellent! They were so professional and helpful when I had some issues being able to complete my move and needed to extend the return date/time of my UHaul rental. I will be using them again and referring others to their business. Thank you Cattlemen's staff! Amy YountAmy Y.
Personnel were helpful. I came in to drop off a truck. The record is not quite updated yet. She made a phone call to get the pertinent record updated and closed my rental agreement.Louie D.
Customer did not leave a comment.Mathieu K.
Customer did not leave a comment.Brittani W.
Gas was not at said meter when picked up. Brought it back at same level as it was when we picked it up and was told it needed to be at 7/8 which it wasn't at that 7/8 when picked up. Took it to get filled at 7/8 which was only 2 gallon difference. also, was not informed about being charged for blankets & Dolly usage.Maria P.
Thanks to the great people at this location for assisting me on my drop-off snafu. I was under a time crunch and the assigned location was totally behind a fence. I drove to the other location, Cattlmen's, after a very long, hot drive and asked if I could arrange to leave it at their location. They were able to call Uhaul and have them transfer the unit to them so I could be on my way. GREAT JOB CATTLEMEN'S!!!laura C.
Customer did not leave a comment.Guadalupe V.
Exceptionally friendly staff and good selection of equipment. Will definitely recommend to friends.Ronald R.
The young lady that checked me in was great. Oh and when turning in the unit the young lady that checked me out was nice and respectful. Great experience. I would definitely recommend a friend. Thank you, Carlos CarrilloCARLOS C.
Great friendly people, clean reliable truck.JASON T.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Mitchell B.
Customer did not leave a comment.evelyn C.
Customer did not leave a comment.Jerry H.
I was not reimbursed for the trailer on my debit card.Loretta K.
Customer did not leave a comment.Donald A.
After retiring from Uhaul as a dealer for 59 years, I found myself on the other side of the counter as a customer. But Ashley made it a very pleasant and easy rental. I have no problem recommending Cattlemans to anyone needing Uhauls services.Anthony W.
Customer did not leave a comment.Christene C.
Great and friendly serviceRichmond T.
Customer did not leave a comment.Michael B.
Everything was just great keep up the good workMary O.
Everything was outstanding. The trailer I rented was perfect for the application I used it for.Mark S.
Customer did not leave a comment.Ceason B.
had a small problem when renting the trailer. Had reservation for pickup on Sunday 17th April. On Friday they called to say they were closed on Sunday but the trailer could be picked up on Saturday and I would still only be charged for the one day with drop off being Monday afternoon. When I arrived to get the trailer I was told the trailer was due back on Sunday. I told them that I needed it until Monday afternoon and was then informed I would have to pay for 2 days. They then informed me the trailer would also need to be back Monday morning because they had another reservation for it. I let them know that it would not be back prior to 5:00 pm as I was going to be returning from out of town with it. After much discussion and a call to uhaul and about an hour the trailer was hooked up and I was assured that I would only be paying for the one day and the return in the afternoon would not be a problem. Why does there always seem to be a problem when getting a trailer even when you go to the trouble to make a reservation several days in advance. I was the only person there for a rental and the process took entirely to long.Mark G.
Nothing the young girl that waited on me was very helpful she hooked everything up for me . I'd put her in for a raise 😉Alvin L.
the truck was dirty inside and out.... I found a coke bottle with tabacco spit, empty drink cans and bottles, and the truck smelled horrible . the headlights were extremely dim and I was driving back from an event at midnight - I had to drive with the high beams on. Obviously NO ONE checked out - cleaned - or sanitized this truck!KATHY R.
Customer did not leave a comment.Nancie M.
Customer did not leave a comment.Gabriel A.
Customer did not leave a comment.Bruce H.
Customer did not leave a comment.Oscar J.
Great 20' truck performance & spacious for our move! Easy retractable gate with perfect ramp angle! Friendly and professional personnel handled my contractâ€”highly recommended!!Juan Z.
Everything was perfect.Patrick P.
Customer did not leave a comment.john S.
Customer did not leave a comment.Roy S.
Friendly staff, but their uhaul trucks are not reliable. I had a 15 foot rental that had the fuel pump fail so that my one day move turned into two and I had to pay an extra day on my apartment rent. The replacement uhaul had a poor sounding engine and drove really rough. It did not break down on me like the first one though.Terri G.
Customer did not leave a comment.Jasmine M.
Customer did not leave a comment.Cecille M.
I didn't drop off at this locationKatharine H.
Customer did not leave a comment.Scott L.
All was excellent. The guys were amazing.RICHARD H.
Cattleman Western is a surprisingly nice. You just gotta walk in.jude R.
I had the truck extra days I called in 3 times I was very sick we were on our last load load Em I have a knock at the door and they come and told the u-haul I had my I have no words to express how irritating and how sickening that was my my stuff was packed in the truck. Like I'm a criminal stealing it. SickJENNIFER G.
Customer did not leave a comment.WILLIAM C.
Customer did not leave a comment.KEVIN B.
Customer did not leave a comment.JAMES S.
Just be prepared for a double charge when paying with card. You'll get your money back when you return the equipment. I was not prepared for double charge.SHARON K.
Customer did not leave a comment.Cari P.
Customer did not leave a comment.Geraldine G.
Very friendly staffKENNETH M.
Customer did not leave a comment.COREY R.
Customer did not leave a comment.TUONG T.
Customer did not leave a comment.frank G.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Erik F.
Customer did not leave a comment.WILLIAM S.
Kendal was very accommodating and hospitable to the finest degree!LAWRENCE V.
Customer did not leave a comment.ISKRA T.
Customer did not leave a comment.CARLEE R.
Customer did not leave a comment.GREGORY L.
Customer did not leave a comment.Barbara K.
Customer did not leave a comment.JEFF W.
Customer did not leave a comment.ANGELA W.
the truck did not have gas in it and i took a picture of it was not able to upload it and i returned it with the same amount of gas i got it with but got charged over $50 for it. nobody was there when i returned the truck. so i would not recommend the place because they lie about the amount of gas that was in the truck.LORENZA W.
Best location to rent from by far in the Alvin, Friendswood, Pearland Area. And the store is a must shop location. Fantabulous western store with friendly and helpful staff for the uhaul and lots of fun stuff in their store.brandy B.
Customer did not leave a comment.TOMMY L.
Customer did not leave a comment.ORALIA A.
Great customer service and will use this location again in the future!JAMES H.
Customer did not leave a comment.Tom F.
Customer did not leave a comment.TERRELL G.
Customer did not leave a comment.KIMBERLY P.
Customer did not leave a comment.NICOLE D.
Customer did not leave a comment.FRED O.
Great customer service.Gary H.
Customer did not leave a comment.MICHAEL E.
The truck had no cruise control. The windshield wipers were worn and of very little use.ANTHONY D.
Customer did not leave a comment.David J.
Customer did not leave a comment.Eric P.
Customer did not leave a comment.JOHN H.
Customer did not leave a comment.Donald P.
First, Cattleman's listed address sends customer to a location 4 miles away from the actual location. This really needs to be rectified. Second, I was supposed to get an email and/or text as soon as I paid for the truck in case I found any issues with the truck once inspected. I did not get that email. Finally, the lock on the back of the truck had no key to it so I had to purchase my own lock when we stopped for a rest so items would not get stolen.RICHARD M.
Customer did not leave a comment.Eric P.
Customer did not leave a comment.Gabriel A.
They are always so friendly and accommodating! Very pleasant folks to deal with!TRACY B.
Customer did not leave a comment.John B.
Customer did not leave a comment.GARY G.
Customer did not leave a comment.William E.
Absolutely friendly customer service from the folks at Cattleman's Western Wear. No issues at check in or check out.JAMES R.