Customer Reviews for Cattleman Western Store
(U-Haul Neighborhood Dealer)

285 reviews

2437 Hwy 35 Byp N   Alvin, TX 77511

(281) 968-2017

Office Hours

  • Mon-Fri: 10 am–8 pm
  • Sat: 9 am–8 pm
  • Sun: 12 pm–6 pm

Services at this Location:

Contact Us

(281) 968-2017

2437 Hwy 35 Byp N
Alvin, TX 77511

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–8 pm
  • Sat: 9 am–8 pm
  • Sun: 12 pm–6 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin T 
Rating:
5.0

Customer did not leave a comment.

Drew W 
Rating:
5.0

Customer did not leave a comment.

KEVIN B 
Rating:
5.0

This location was the best experience I’ve ever had renting a uhaul best help ever

Katherine B 
Rating:
5.0

Customer did not leave a comment.

Drew W 
Rating:
5.0

Customer did not leave a comment.

Charles S 
Rating:
5.0

Keep the great customer service

Rebecca H 
Rating:
5.0

Truck was not operating very well. Had maintenance issues. Battery died twice. Wouldn’t go in reverse at one point. Dangerous equipment

Perla E 
Rating:
5.0

Customer did not leave a comment.

Rebecca H 
Rating:
5.0

ALL the employees at this facility were very nice and helpful! I will definitely be renting from them again.

Kelly D 
Rating:
5.0

Customer did not leave a comment.

Brian H 
Rating:
5.0

Customer did not leave a comment.

KEVIN B 
Rating:
4.0

Good Customer Service.

Michael M 
Rating:
5.0

Customer did not leave a comment.

William E 
Rating:
5.0

I love that they are so helpful and friendly! Will always use this location.

SHANNON W 
Rating:
5.0

I was billed for a second day, I brought the trailer back within 25 hours, I was an hour late waiting on weather, should have returned the trailer back on time and had the associate come out and disconnect the trailer during the thunderstorm, going to Home Depot or Lowe's in the future, see ya

Thomas Q 
Rating:
5.0

Customer did not leave a comment.

Jerry L 
Rating:
1.0

Wrong location posted on the Uhual apps so be careful when pressing the location. One of the clerk was unpleasant and transaction took 20-25 minutes. Rolled eyes to us and insisted to return the truck to their location which I told her not gonna happen because I chose the drop off location near me during my reservation but change it anyway because she felt untitled. Over all experience: poor

Cirilo A 
Rating:
5.0

Customer did not leave a comment.

Steve S 
Rating:
5.0

Very nice helpful

Paulisha J 
Rating:
5.0

Everyone was fabulous 🤩🤩 Super Stars 🌟🌟🌟

Schkun H 
Rating:
5.0

Very friendly

Christopher E 
Rating:
5.0

Customer did not leave a comment.

Kayla F 
Rating:
5.0

Customer did not leave a comment.

mitzi h 
Rating:
4.0

Nice and very accommodating frndly people…

ari s 
Rating:
5.0

Customer did not leave a comment.

Russell Z 
Rating:
5.0

Customer did not leave a comment.

Kevin W 
Rating:
5.0

Customer did not leave a comment.

Kimery S 
Rating:
1.0

The people at the store were horrible. Tried accusing me of not returning truck with correct amount of gas

Mike D 
Rating:
5.0

My experience was excellent and good service.

Rosa I 
Rating:
5.0

Customer did not leave a comment.

Karis B 
Rating:
5.0

Customer did not leave a comment.

Heather D 
Rating:
2.0

Customer did not leave a comment.

ALAN A 
Rating:
5.0

Super SWEET staff and the lot was HUGE!

Johnathan E 
Rating:
5.0

Customer did not leave a comment.

Roy K 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
5.0

Customer did not leave a comment.

Andrew P 
Rating:
5.0

Customer did not leave a comment.

John t 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
4.0

Customer did not leave a comment.

JERRY E 
Rating:
5.0

Customer did not leave a comment.

FISD M 
Rating:
5.0

All good

Jesus R 
Rating:
5.0

Customer did not leave a comment.

christopher e 
Rating:
5.0

Customer did not leave a comment.

MELISSA B 
Rating:
5.0

Customer did not leave a comment.

JUSTIN R 
Rating:
3.0

Customer did not leave a comment.

Stone R 
Rating:
5.0

Customer did not leave a comment.

Reymundo R 
Rating:
5.0

Everyone was very knowledgeable and helpful.

valline w 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA A 
Rating:
5.0

On both ends the app on their phone seemed to be slow, both commented.

Patrick P 
Rating:
5.0

Friendly, unhurried staff. I’ll be back

JEFF G 
Rating:
1.0

And tires one went flat and the app is not very user friendly

David S 
Rating:
5.0

Cody and Pam where great

David S 
Rating:
5.0

Door to the passages side hard to close needed to be pushed hard. Driver side door window hard to roll down. Pressure needed to roll down.

Mauricio R 
Rating:
5.0

Customer did not leave a comment.

Taylor C 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Scott H 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

norma t 
Rating:
5.0

Customer did not leave a comment.

Robin G 
Rating:
5.0

No improvement needed

Scott S 
Rating:
5.0

Customer did not leave a comment.

Arturo V 
Rating:
3.0

We ordered and already paid for furniture pads and never received. We were told to let you know at drop off and would be credited. We still have not received a refund:( also truck share app does not work like or look like the instructional video we watched. We had a very difficult time picking up before opening hours.

Denny C 
Rating:
2.0

This comment is not regarding the location, but about Uhaul policy as is. Is not fair to the customer that we should pay in case we deliver the gas tank lower than we received, but we won't be refunded if the gas tank is filled above of what we received, it is a shady scheme to add on the contract the number of gallons of the tank and in reality the tank be smaller so us customers fill more than what we got the truck with. and if we were to spend the gas we overfilled we pay more for the extra miles we used the truck, this cannot be called anything other than a scheme. I will most certainly not be using Uhaul services again.

Adaliane O 
Rating:
5.0

Customer did not leave a comment.

Charlene L 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
5.0

Great experience renting from this location

TOM Q 
Rating:
5.0

Excellent staff and great customer service. Very friendly and knowledgeable.

Roy K 
Rating:
5.0

Customer did not leave a comment.

Julia L 
Rating:
5.0

Customer did not leave a comment.

Roger K 
Rating:
3.0

Did not get furniture dollies or blankets with my order. The truck was clean but the A/C did not work.

Craig W 
Rating:
5.0

Give refunds from deposits back quicker. You take the money out real quick but delay once rental is returned

Shari B 
Rating:
5.0

They staff at Cattlemen's in Alvin were excellent! They were so professional and helpful when I had some issues being able to complete my move and needed to extend the return date/time of my UHaul rental. I will be using them again and referring others to their business. Thank you Cattlemen's staff! Amy Yount

Amy Y 
Rating:
5.0

Personnel were helpful. I came in to drop off a truck. The record is not quite updated yet. She made a phone call to get the pertinent record updated and closed my rental agreement.

Louie D 
Rating:
5.0

Customer did not leave a comment.

Mathieu K 
Rating:
5.0

Customer did not leave a comment.

Brittani W 
Rating:
1.0

Gas was not at said meter when picked up. Brought it back at same level as it was when we picked it up and was told it needed to be at 7/8 which it wasn’t at that 7/8 when picked up. Took it to get filled at 7/8 which was only 2 gallon difference. also, was not informed about being charged for blankets & Dolly usage.

Maria P 
Rating:
5.0

Thanks to the great people at this location for assisting me on my drop-off snafu. I was under a time crunch and the assigned location was totally behind a fence. I drove to the other location, Cattlmen's, after a very long, hot drive and asked if I could arrange to leave it at their location. They were able to call Uhaul and have them transfer the unit to them so I could be on my way. GREAT JOB CATTLEMEN'S!!!

laura c 
Rating:
5.0

Customer did not leave a comment.

Guadalupe V 
Rating:
5.0

Exceptionally friendly staff and good selection of equipment. Will definitely recommend to friends.

Ronald R 
Rating:
5.0

The young lady that checked me in was great. Oh and when turning in the unit the young lady that checked me out was nice and respectful. Great experience. I would definitely recommend a friend. Thank you, Carlos Carrillo

CARLOS C 
Rating:
5.0

Great friendly people, clean reliable truck.

JASON T 
Rating:
4.0

Customer did not leave a comment.

Michael K 
Rating:
4.0

Customer did not leave a comment.

Mitchell B 
Rating:
2.0

Customer did not leave a comment.

evelyn c 
Rating:
5.0

Customer did not leave a comment.

Jerry H 
Rating:
4.0

I was not reimbursed for the trailer on my debit card.

Loretta k 
Rating:
5.0

Customer did not leave a comment.

Donald A 
Rating:
5.0

After retiring from Uhaul as a dealer for 59 years, I found myself on the other side of the counter as a customer. But Ashley made it a very pleasant and easy rental. I have no problem recommending Cattlemans to anyone needing Uhauls services.

Anthony W 
Rating:
5.0

Customer did not leave a comment.

Christene C 
Rating:
5.0

Great and friendly service

Richmond T 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Everything was just great keep up the good work

Mary O 
Rating:
5.0

Everything was outstanding. The trailer I rented was perfect for the application I used it for.

Mark S 
Rating:
4.0

Customer did not leave a comment.

Ceason B 
Rating:
3.0

had a small problem when renting the trailer. Had reservation for pickup on Sunday 17th April. On Friday they called to say they were closed on Sunday but the trailer could be picked up on Saturday and I would still only be charged for the one day with drop off being Monday afternoon. When I arrived to get the trailer I was told the trailer was due back on Sunday. I told them that I needed it until Monday afternoon and was then informed I would have to pay for 2 days. They then informed me the trailer would also need to be back Monday morning because they had another reservation for it. I let them know that it would not be back prior to 5:00 pm as I was going to be returning from out of town with it. After much discussion and a call to uhaul and about an hour the trailer was hooked up and I was assured that I would only be paying for the one day and the return in the afternoon would not be a problem. Why does there always seem to be a problem when getting a trailer even when you go to the trouble to make a reservation several days in advance. I was the only person there for a rental and the process took entirely to long.

Mark G 
Rating:
5.0

Nothing the young girl that waited on me was very helpful she hooked everything up for me . I'd put her in for a raise 😉

Alvin L 
Rating:
3.0

the truck was dirty inside and out.... I found a coke bottle with tabacco spit, empty drink cans and bottles, and the truck smelled horrible . the headlights were extremely dim and I was driving back from an event at midnight - I had to drive with the high beams on. Obviously NO ONE checked out - cleaned - or sanitized this truck!

KATHY R 
Rating:
5.0

Customer did not leave a comment.

Nancie M 
No reviews have been submitted for this location.

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