We arrived at the location to pick up our rented u haul. There was no one at the location. I called the number on the sign. The manager answered and did not know anything about the rental. Said u haul had not informed him. He said it would be 20 minutes for him to get to the location. 40 minutes later he arrived. Things went ok after he got to the location but it was very aggravating that there was such miscommunication for the company.
Dalena A
Customer Reviews for Cedar Flats Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easier check in/out
Ron HThe U-Haul leaked and ruined several pieces of my furniture
James CZero communication with whomever was supposed to be at the location at my scheduled pickup time. I reserved moving blankets but since nobody was there, I didn’t get them. I called every available phone number looking for someone to help but this was unsuccessful. I have yet to hear from anyone in response to my voice messages and it’s been 3 days. This location is an embarrassment to U-Haul. There are so many other locations to rent trucks/trailers and I’d definitely recommend those locations over this place.
Ole WMaking sure renting equipment is prepared. I was charged for a dolly but was not in the truck.
Elizabeth SGreat directions for drop off after hours. Perfect!
Tina ANot a single person there to help. Fucking useless.
George B