The store owner took care of my U-Haul rental very nicely. It was a real pleasure.
MARK S
Customer Reviews for Cedar St Food Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul as a company is a complete disgrace at this point. They do not indicate where equipment is located when trying to reserve, yet they let you choose any type of equipment and any uhaul location. Then ONE DAY before your booking no matter how far in advance you reserve, you get a call to determine your true options for equipment and location. As a company who's entire business is rental equipment I cannot understand how you are still in business. You do not offer customers any sort of guaranteed experience and make no effort to give them the experience they have requested. I will never use Uhaul services again. I have used them multiple times and continue to have a poor experience every single time.
John PGreat customer service.
JOHN WThe store clerk told me that the cost was going to be $430+ for the mileage I needed. I responded that it was too expensive and I have no desire to spend that much. So he asked me again how many kms I would be using. I told him 125kms each way. He then told me it would cost $206. When I returned the truck, he told me my total was over $430. He entered half of my kms to provide a low quote so that I would accept the rental. If I had known it would be that expensive, I would not have rented it. There was no transparency with u-haul transactions. Terrible business etiquette and a poor way to treat your customers.
JENNY BTruck was filthy inside. Contactless pick up and drop off was not simple.
Rebecca SGreat experience
MELISSA JGentleman who received the truck was very professional.
CAMERON L