Customer Reviews for Cedar Street Sinclair
(U-Haul Neighborhood Dealer)

539 reviews

1825 E Cedar St   Rawlins, WY 82301
(Exit 215 Off I-80 Across the street from Days Inn)

(307) 324-5443

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(307) 324-5443

1825 E Cedar St
Rawlins, WY 82301
(Exit 215 Off I-80 Across the street from Days Inn)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christina L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Friendly. Very helpful and concerned with our safety. Made it easy and convenient.

Rick F. 
Rating:
5.0

Sandy is wonderful and I would recommend this uhaul location to everyone

Michael M. 
Rating:
5.0

Awesome costume service.

Shane M. 
Rating:
5.0

Customer did not leave a comment.

NATHEN DAVID I. 
Rating:
5.0

Customer did not leave a comment.

COREY M. 
Rating:
5.0

Great people to deal with at this location

CHRISTOPHER MALC R. 
Rating:
5.0

Perfect!

LORI JO S. 
Rating:
5.0

Great friendly service.

Charles W. 
Rating:
5.0

Not much in the way of improvement Very friendly and helpful staff..

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Glenda S. 
Rating:
5.0

Customer did not leave a comment.

AMBER DANIELE B. 
Rating:
5.0

Customer did not leave a comment.

DAVID ALLEN V. 
Rating:
5.0

Sandy Weickum was so helpful and friendly. Made it a great experience

TWILA H. 
Rating:
5.0

Thanks Uhaul for saving the day. I would also like to thank Sandy from Uhaul in Rawlins Wyoming. You're my hero. Thanks for all your help.

STEPHANIE R. 
Rating:
5.0

The truck ran well as did the air-conditioning. The 300 mile trip was made without difficulty.

james M. 
Rating:
4.0

Customer did not leave a comment.

Eric O. 
Rating:
5.0

Sandy and the Rawlins office are wonderful! I had no issues with the truck, and the move went off without a hitch. Thank you again!

Ken M. 
Rating:
4.0

Open Sunday, so I don't have to wait an extra day.

DONALD G. 
Rating:
5.0

The people were friendly and helpful. The location looked a bit run down so I was very pleasantly surprised by the quality of service offered by the two people I interacted with both picking up and dropping off.

Mark V. 
Rating:
5.0

Have the vehicle at the location where it was reserved for. We had to make a 5 hr round trip to pick up our rental.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

BRITTAN G. 
Rating:
4.0

Customer did not leave a comment.

ALEKSANDR L. 
Rating:
5.0

Sandy does a very good job keeping the equipment clean and has excellent customer service. I wish more of my uhaul rentals went that well.

Shannon Z. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
2.0

no clear signage for weekend / after hours drop / return

Jon L. 
Rating:
4.0

Customer did not leave a comment.

EDWIN RAY H. 
Rating:
5.0

Sandy is always great to us! Fast and friendly service!

Destiny B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH WILLIAM K. 
Rating:
5.0

Not one thing, the two that run it are gold!

Michael H. 
Rating:
5.0

Not ONE thing! The lady and gentleman that run this location are "text book" perfect! They go that extra mile to make your experience a good one! I'm coming back again the 25th.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

The service was excellent. They went out of their way to help us. I recommend this rental location to anyone needing U-Haul equipment in the Rawlings, WY area.

Gregory V. 
Rating:
5.0

Great service !!!!

Jacob F. 
Rating:
5.0

Sandy was very nice and explained everything to us that we needed to know

henry J. 
Rating:
4.0

More inventory

Stuart C. 
Rating:
3.0

Customer did not leave a comment.

Wesley Patrick B. 
Rating:
5.0

Customer did not leave a comment.

dan W. 
Rating:
1.0

The main lobby smelled horribly or cigarettes and made me nauseated, I was unable to stay in the store and had to have my husband check out the vehicle. I am also pregnant and was very unhappy about the second hand smoke I was breathing in. Friendly staff, very unimpressed about the horrible cigarette smell.

Kimi B. 
Rating:
5.0

Great and very friendly location!!!!

Shannon Z. 
Rating:
5.0

Customer did not leave a comment.

steve T. 
Rating:
3.0

Customer did not leave a comment.

Frederick M. 
Rating:
5.0

Used this location several times Sandy is very helpful and friendly.

phil T. 
Rating:
4.0

Would prefer to not have to drive 3 hours round trip to pi k up a rental. But service was efficient and friendly.

Cheryl G. 
Rating:
5.0

Customer did not leave a comment.

Alex N. 
Rating:
5.0

Customer did not leave a comment.

Alex N. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
4.0

Customer did not leave a comment.

Karran B. 
Rating:
5.0

More trucks.

andrew F. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
3.0

No one was at my location when I dropped off the truck and trailer. I understand having a person there costs money, however you rely on people having a smart phone with which to turn in their stuff. Not everyone has a smart phone and although I do, your system couldn't locate me for nearly 40 minutes. This was overall the worst experience I have ever had with Uhaul, from start to finish.

Anita H. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Customer did not leave a comment.

Nancy L. 
Rating:
4.0

Very friendly and easy pickup. They called me a couple of days ahead to confirm my reservation.

Beverly P. 
Rating:
5.0

Very friendly location!!!

Ed V. 
Rating:
5.0

Customer did not leave a comment.

kendra P. 
Rating:
5.0

Donna was so nice and helpful. We could not have asked for anything better or more than how she treated us. A-one and highly recommended!

Dara L. 
Rating:
5.0

Very friendly service, very quick too! Speedy drop off!

Dawn P. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

The lady at this location was a gem. After getting a call 2 days before moving that we would not be getting the trailer reserved, we had to drive 2 hours to get it ourself. Not the best news when you are driving across the country. She was kind and sympathetic. I am happy with her kindness and still unhappy with uhaul as it was a huge inconvienience during a hectic time.

Beth G. 
Rating:
5.0

Very helpful location and friendly !!

GARY L. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Great to work with. I had to extend the use and drop off location and UHaul took care of everything without a hitch. (Pun intended there) Thanks

Christopher U. 
Rating:
4.0

Sandy was excellent to work with.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Equipment was in great shape, location was friendly and helpful. Truck/equipment rental process went very well.

Jeff K. 
Rating:
2.0

I had reserved a 6x12 trailer a week and a half in advance. Two days before my move, I got a call from U-Haul saying there was no 6x12 trailer at my pickup location, and the only trailer they had was 5x9. I was a little annoyed, but I agreed to take it. Upon arriving at the location to pick up the trailer, I found out that the trailer they had for me was open air. I really wanted a trailer with a roof so I could fill it to the top with boxes. But since I had no other option, I agreed to take the trailer. I couldn't fit all of my things in the trailer, so I had to make two trips to Colorado, which was a huge pain. And I also had trouble covering the open trailer with a tarp, which also was a huge headache to deal with during the move. I had made my reservation online, and the woman at the pickup location just said that she doesn't like the internet and that she wished I would've called instead. I just don't think that's a good way to run a business. I would not reccomend this location, and I think that, if it's possible, people should choose another location to pick up their equipment.

Brad W. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
3.0

Good experience. Great service!

GARY S O. 
Rating:
5.0

Good staff that went above and beyond

Jonathon R. 
Rating:
4.0

Customer did not leave a comment.

Jayson N. 
Rating:
5.0

Wonderful location very helpful and friendly young lady!!!

Eli G. 
Rating:
5.0

Customer did not leave a comment.

Ostan W. 
Rating:
4.0

No additional boxes were available.

Benjamin W. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Friendly and wonderful owners. They were very helpful and welcoming.

Mike F. 
Rating:
5.0

Quick and easy.

Alan D. 
Rating:
5.0

The lady employee here went over and above to ensure that we could return our U-Hauls trucks and car carriers instead of driving two hours to Casper, WY. THANK YOU!!!!!

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

Just love this location so friendly and so easy to in and out!!!!!

Janell G. 
Rating:
5.0

Had an issue with the first truck, got a replacement truck within the hour. Amazing service.

Tracy W. 
Rating:
5.0

Always a great experience at this location. Very friendly and ready to help

seth R. 
Rating:
5.0

Customer did not leave a comment.

Melinda M. 
Rating:
5.0

Tire on drivers side was new, but mounted on a bent rim so it shook the entire trip. Wasn't too bad but I've always had great equipment from U-Haul so was expecting more. There where even 3 yellow x's on the rim and you could see that it had been hit by something.

Scot S. 
Rating:
5.0

Customer did not leave a comment.

Debra A. 
Rating:
3.0

Customer did not leave a comment.

luke R. 
Rating:
5.0

Sandy Weickum was perfect. Truck was ready and clean. We had zero issues only success working with Sandy. Moving is hard enough without trying to get an out of state phone to work on your so called 24-7 pick up. Person to person customer service is critical.

Debra A. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Very friendly location!!!

Richard B. 
Rating:
3.0

My truck was fairly new. Seat was comfortable. But all the good was taken away b/c of the pickup point change at the last minute. And the truck drove terrible. On the highway it pulled hard right. Much driver fatigue.

Michael V. 
Rating:
5.0

Trailer had damage from a previous user and due to neglect of repair caused blown fuses

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Lisa K. 
Rating:
4.0

Customer did not leave a comment.

Jalene L. 
Rating:
5.0

Customer did not leave a comment.

lisa M. 
Rating:
1.0

1) Make sure the truck or equipment is available when it is booked well in advance and not call me the day before I need it to tell me that it is not available. 2) Make sure the truck and equipment are not filthy and when it is, tell me I won't be responsible. They didn't even offer to clean the truck or equipment, so I had to clean it myself. 3) Make sure the vehicle has more than half a tank of gas. After all the inconvenience I have been through, It would have been nice to have more gas so I did not have to fill it up before I left town. 4) The customer service has been absolutely terrible and I had to make a trip back to Rawlins to pick up the rest of my household goods. This took more time and money out of my pocket. If I had the 26 foot truck, it would have been enough and I wouldn't have had to make the extra trip. 5) Please read all notes of my complaints. The customer service has been terrible. 6) I am a loyal U-Haul customer, I cleaned the truck and trailer and left it with a full tank of gas. I did this because I am a loyal customer and always have been. If this is how U-Haul treats loyal customers, I am done with U-Haul.

David H. 
Rating:
5.0

Great customer service.

Christina L. 
No reviews have been submitted for this location.

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