Customer Reviews for Cedarjack Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cedarjack Inc

Overall rating:

Reviews without text are currently hidden. Show them

Heather M. on

Rating:

The pick up and drop off locations we're changed from those identified in the registration with minimal or no notification. This is unprofessional and creates hardship.

Joel H. on

Rating:

The service was wonderful. Could not ask for more.

Danielle K. on

Rating:

Didn't feel like I was given all the information since my drop off location changed. Spiderwebs all over the door of the trailer.

Gary H. on

Rating:

Nothing at this particular dealership unless offer more choices. The staff are all super!

Angela C. on

Rating:

Customer did not leave a comment.

Nancy G. on

Rating:

Very helpful.

Steven B. on

Rating:

The drop off facility is not named Cedarjack! That name was not visible anywhere once I located the facility. The only indication that this is a U-Haul facility is a small sign barely visible from the street that one doesn't notice until they're in the parking lot. The street number is also NOT visible from the street at all! i had to use Google Maps on my smart phone to locate this facility. I pity the person who doesn't have a smart phone. How would they ever find this place after hours?! No one was available to check me in so I had to do an online drop off which was hideously cumbersome. In one step of the process, I had to upload photos of the inside of the cab, the inside of the back of the truck, the odometer reading, the gas gauge reading, and even a photo of where the truck was in relation to the other vehicles in the parking lot. Here again, what would a person without a smart phone do?! Based on the furniture pads that I paid for and never received at the pick up site, the disguised checkout location, and the complex and time consuming after hours checkout process, I would DEFINITELY NOT choose to rent from U-Haul in the future!

David P. on

Rating:

Customer did not leave a comment.

Brad B. on

Rating:

Customer did not leave a comment.

Rob S. on

Rating:

Customer did not leave a comment.

Luke W. on

Rating:

Customer did not leave a comment.

Mariah S. on

Rating:

I called the call center and rented a U-Haul twice and both times the call center assigned me to the wrong location but the people at the location made it work so I was able to rent the U-Haul

Taylor P. on

Rating:

Computer issues slowed the process

MARK S. on

Rating:

Customer did not leave a comment.

Gerald W. on

Rating:

When I made the booking for a rental over the phone, I was asked did I require insurance (I think called Safemove) and I said no. I am covered for ALL vehicle rentals by my credit card company and my car insurance provider (including U-Haul vans and trucks of any size). When I picked up the van I was in a hurry to get to a store to pick up my furniture, and I didn't have time to check the invoice to see that I was being charged an extra $14.00 for insurance that I did not require. It was only after I returned it after traveling 1 mile, that I was charged this extra coverage. The store was since closed. I have rented from U-Haul before at the airport and I was always asked about insurance, and I always had my wishes followed. This time it was not, and as a result, I will not be renting from this location again. Gerald

john d. on

Rating:

we called Auburn because the store was closed. They told us to take pictures and place keys with slip in dropoff. We did that, 2 days later they called asking when we were going to return the truck...not very organized. Then I got charged another 11 bucks cause we went over our miles.

Stanley S. on

Rating:

The 10' truck is listed for a studio or one bedroom apartment and we found we could not fit everything from our one bedroom apartment in the truck - even though we did not have very much in the way of furniture. Part way into the trip the engine warning light came on - there was no instruction given when renting as to what to do in that situation. We just ran it until the trip was complete. The inside window in the truck was dirty making it difficult to see through for the long trip.

Shaun B. on

Rating:

Staff was excellent.

JACK L. on

Rating:

Customer did not leave a comment.

Darcel M. on

Rating:

Keep the two girls I worked with , they were awesome! Friendly , helpful , went above and beyond for us !!! Thank you

tim p. on

Rating:

Customer did not leave a comment.

Benjamin S. on

Rating:

Customer did not leave a comment.