Customer Reviews for Celestial Flooring and Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Celestial Flooring and Sales

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Patricia K.
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Did not know answers to questions about exact rental period. When we asked about movers on short notice, he said not possible. We later found some movers who said they had a business card with this place, but the Celestial Flooring guy did not offer us any cards.

ANTHONY R.
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Jackie B.
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Brian R.
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The drop off location was supposed to be open but wasn't for the return. I cleaned that truck inside the can and in the back and was charged a $25 fee 2 days after I returned it. I also cleaned the car carrier that was caked with mud when I picked it up so I know that wasn't it. I was also charged extra mileage how am I supposed to keep it under their recommended mileage when I live 54 miles from the pick up spot. That's 108 miles more I had to travel just to get the equipment. I returned the truck a day early and still get dinged. I could understand if they were there to show me what was dirty but they weren't but they were suppose to be so they can just claim it was and get an extra $25. Rip off!

Jason G.
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Vincent V.
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Very personable staff!

Winston F.
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Mark T.
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Winston F.
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Kelly A.
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Give leeway for going online to drop off after hours/ weekends, took 15 minutes to complete because of not great phone service and was charged another full day. I dropped the keys in a lock box that wouldnt be opened til Monday. The truck was just gonna sit all weekend no one could have used it anyway.

geri L.
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mike R.
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Ray K.
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Roger A.
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The overall business building is a mess. Unfortunately, pretty typical for remote Uhaul locations.

Bim R.
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Great advice from the friendly folks in the office, and they took the time to make sure I was comfortable with the truck's operation.

melissa A.
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JAMES V.
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Satisfied with present status!

Joshua S.
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Robert A.
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These guys were great, friendly and helpful.

Cynthia P.
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Raymond W.
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Jason P.
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I have dropped 2 trucks off had problems both times! They charged me extra for dropping it off there. They wouldn't credit me for plastic wrap I bought from U-Haul then wouldn't give it back to me a day later. When I dropped it off on a Sunday they called me on Monday and yelled at me for dropping it off empty! I told them they needed to turn the key on to get the reading and they hung up on me so I called them back and they said I was fine on the fuel. Without an apology! I have to rent 2 more 26' trucks in the next 3 weeks and dread renting from U-Haul now!

cookie G.
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Location closed on sunday. took an hour! on smart phone to retrieve keys to truck..horrible!

Steven E.
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robert G.
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Bethany W.
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Louis C.
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tim K.
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The only complaint is the guy left my driver's license on his desk without returning it to me before I left. I had to go back and get it. Other than that great experience.

Tony B.
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Alysia C.
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Keith was fantastic! Thank you so much!

Marsci D.
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KATHY N.
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Very friendly and knowledgeable. They were able to get me set up perfectly.

winston F.
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scott B.
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Excellent service. Keep up the good work & thanks a lot - Scott Bloom

jared M.
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Debbie D.
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Donald B.
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Excellent customer service.

carolyn H.
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Only thing I was disappointed with was the steady stream of water running down at the drivers door soaking me getting in and out of the cab. I know you can do nothing about the weather.

Adam R.
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Service was very professional. Trailer worked great. I'd do it again.

chris W.
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Kenneth M C.
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Would have liked to have cruise control. Would seem it would be there. Everyone I worked with was first class. In the stores and on the phone. Thank you.

kevin D.
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Ronald S.
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Jason G.
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Ashley V.
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Paul R.
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Karen N.
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JAMES V.
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Very efficient! In and out!

Robert W.
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Speed up your notification process. I reserved my trailer at 8:00 a.m., for a 9:30 pickup and walked in at 9:23 and the location had no idea I was coming. Everything went smooth as glass, but they were surprised to see me. Awesome customer service.

JAMES V.
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Some kind of step to get into the truck. Ground to door threshold is too high without a step of some type!

Jason G.
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JAMES V.
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JAMES V.
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Robin S.
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Susan H.
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Kaley R.
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Rob B.
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KAREN L.
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This location didn't have the hand truck that had been reserved

Shawn R.
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Was told they would be open at 8:30 am. It was a 45 minute drive to get there. I was there at 8:15 am. Sat around for over 35 minutes, no one was around. Called number for business and got answering machine. Finally called U-haul and they did everything over the phone. I hooked up to the tow dolly myself. I believe if your told they would be open at a certain time then they should be there and ready to start at that time.

Debbie B.
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Didn't get any reimbursement of funds for over fueling but the experience was a good one for my first time moving on my own.

DAVE R.
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Dealer didn't hook up trailer correctly. It fell off the ball after 6 miles.

jeanie E.
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Stanley F.
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brian M.
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Great to work with. Would rent again!

jarred B.
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terry W.
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We made an extreme effort to come to Stevensville Friday, from Great Falls Mt. because this service is NOT open on Saturday. He would come down if he "HAD" to but did not prefer it. AND he was adamant that he NEVER worked on Sunday. If we had known our work crew could not show til 2:00 Saturday we may have insisted on a Sat pick up time. We hired temp help and had nothing scheduled until after we picked up the truck. We absolutely did NOT have enough time to load and get back by our 48 hour deadline. We missed it by two hours and it was extremely painful to race for us older folks. This gentleman also apparently has some issues with his computer for booking U-HAULS. Although an hour away, we will use a Missoula location should we ever need one again for this location.

ROBERT G.
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Be open on Sunday to return the truck to a person, not just put the keys in a box.

jc J.
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Not one thing!

frank C.
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sharon T.
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The service was great and they were courteous and very professional they explained everything and answered all my questions

Kessly L.
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Dwain E.
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Carol M.
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This was great service.

Robbie O.
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don J.
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Problem I had was people on the 800 number that did not set this up correctly and then double billed me. The location manager is great but telephone service is pits. Don

Eric N.
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We dropped off after hours.

Scott H.
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Uhaul's system for fuel is nothing less than theft. Trucks should be dispatched with full tanks. Renting a truck with only 5/16 of a tank doesn't let you get very far before a fuel stop. Likewise, trying to return a truck with a fuel gage reading 5/16 is a joke. Even fueling carefully/slowly ends with the renter "donating" $5-$10 to the next renter due to the extreme lag in the fuel level sensing. Uhaul truck rental is expensive already, but convenient with a good product. The customer experience is ruined by this ridiculous fuel policy.

Patrick S.
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Clerk Computer skills, typing and software navigation to be specific, would save customers time. Friendly, helpful staff, I would come here before anyone else in the future.

Nicholas O.
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barbara E.
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Wendy B.
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Office area was dirty and garbage sitting all over the place. Vehicle I rented needs new wiper blades (rained all weekend and was hard to see out the drivers side of windshield). Location was convenient however I tried not to touch anything in the "office area" because it was so dirty.

kevin B.
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carol V.
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would definitely recommend this location to others.

Eugene M.
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The location is very convenient, right along the main highway and easy access for not only Stevensville but the small communities nearby. The business owner, who's also the rental agent, is very pleasant and friendly, also very lenient in both pick-up and drop-off times, if going to take an hour or 2 longer than expected. Smooth transaction and rental was already prepared upon arrival, even helped me hook up the trailer. Very good experience. Definitely Recommend this location.

katherine M.
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MICA H.
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SHANE O.
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KARLA B.
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TABBY G.
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Great experience with location, and equipment. Did not want to use uhaul after our first experience with them. This location was great, personal was great, and no equipment failure this trip!

charles P.
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Doug N.
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frank O.
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Bruce Y.
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larry B.
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FLO B.
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Michael B.
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Katy F.
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Mr Koerner went well beyond and helped me resolve an issue with my bank. He saved my bacon!

Regina Z.
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Sue L.
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Communication about drop off was very poor. I was told on the phone that if I dropped off the truck in Lolo instead of Stevensville I could save money so I agreed to that. When we got there I was told we couldn't drop it off there without being charged more because my paperwork didn't indicate the drop off was Lolo. The paperwork said to call a number when I dropped the truck off which turned out to be the Reno location and they didn't know anything about the drop off. The paperwork only said the drop off was Stevensville with no indication what the address is and as it turns out there are three locations. When I looked up U-haul on my phone I didn't notice there was more than one in Stevensville so I just returned it to the first location listed which was on Highway 93. There was no one there so I just dropped off the keys and paperwork in the drop box and left the truck. I received a phone call from the gentleman who operates the U-Haul I should have dropped the truck off at yesterday inquiring about the drop off and I explained what happened. He said he would call whoever operates the U-Haul on Highway 93 and let him know. It was very frustrating.

Kelly T.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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