Very professional. No problems here. Wished this was how we started.
Kathleen A
Customer Reviews for Center Glass & Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, helpful and ready to receive.
Joseph PExactly on track with knowledge and performance, was professional.
Miranda SNothing, it was perfect
Alexis RThe trailer I picked up had a broken leaf spring on the driver's side and wheel bearings were shot. I was told that it had already been inspected and signed off but it pulled towards the driver side after dropping it off at the drop-off location I learned of the mechanical issues. I tried asking for a different trailer but the guy was adamant that it had been inspected and it was in good shape.
Megan SGreat place
Joseph PNot a thing. Norbert was very helpful!
Steve SThe secretary was not helpful at all. But the gentleman that called me back actually knew what he was talking about.
Aaron HStaff was very thorough on options and also helpful with needed accessories
DOUGLAS GThis is for Uhaul national not the pickup location. Your online, unattended pickup system is worthless! For whatever reason the system was not working, and we had to call in for help. I was on hold for over an hour, so my wife finally called and got connected in 15 minutes. The lady that helped us over the phone was excellent, and after a 2 hour delay we were on our way. I will NEVER pickup equipment again unless the location is open. Also please go back to having a full tank of gas when you pick up and drop off. Guessing how much gas to put in is not easy or fair.
LOREN KThis location is a great place to do business
IRVIN TVery helpful!
SHELLEY AThey didn't have boxes, had to drive 70 miles to get. They couldn't tell me what the tire air pressure should be , well I hit them and they are hard.
rich bWe ordered furniture pads and they did not have them available. Another time (July 2020) we reserved a truck and we had to pick it up elsewhere. If we're going to order a truck and supplies from this location they need to make sure they are available at this location. If they don't have what we need, we may as well make our reservation somewhere else so they we can get everything we need.
Steve BExcellent experience. So helpful and everything was as expected.
jim hNorbert Benoit at Center Glass in Smith Center, KS went go beyond the call of duty to meet my needs. We are fortunate to have Norbert as business owner in our town.
BOB DVery helpful and accommodating.
TY SNew credit card machine!!
Calvin YGet rid of online service center--its horrible, slow, and very ineffective.
stuart tWe dropped off the truck and the attached trailer on New Year's Day so the location was closed with an after hours area to park the vehicles. The process was easy and because everything is on the internet today, I received the drop off confirmation email in less than an hour. Nice :)
Christopher Rthey are ok , easy to work with
joyce sClean out the truck box. I had to sweep it out myself
Jim WNothing! Service in both pick up & drop locations was excellent!
Peggy WGuy checking us out wasnt very friendly and quite rude. However when we dropped off in another state we were met with exceptional customer service and very pleased
Kelsey SThis location was EXCELLENT!!! She was extremely helpful and accommodating after I had originally ordered a 20 ft truck, couldn't get one and then was supposed to get a 15 ft truck. When we arrived we saw the 26 ft truck there and took it instead!!! I also called your corporate number twice: first time Erica (sp?) was HORRIBLE and did not help me at all!!!! Second time I think her name was Debbie and she was a sweetheart and very helpful!!!! Also---your location in Glen Elder, Kansas (where I wanted to get the truck in the first place) was extremely helpful and friendly!!!
Linda SMy local site that i tried to book through didnt have any 20ft trucks, so I booked through Hays, which is 90 miles in the wrong direction. My pickup location was then changed to Smith Center, adding another 80 miles in the wrong direction. Thats almost 20 gallons of wasted fuel, and taking 3.5 extra hours to my move-out day. This could be remedied by your system either locking out sites without vehicles, or Uhaul needs to move vehicles back to these failing towns to keep their site somewhat accurate. Changing someone's pickup location to one that's 90 miles away is unacceptable. Uhaul did it twice for pickup, and didn't notify me, I had to call in to complain to get some mileage credited back to me. Thus does not reflect on the professionalism of my pick-up location's staff, this experience was negative because of Uhaul not getting vehicles where customers need them to be.
James CA customer appreciation for always using uhaul, coupons?
janice vPlease call
Bonnie RExceptional. Thank you so much so really bailed us out of a jam. Our trucl broke down, and we needed something quick and you guys were there to save the day. Amazing.
ben cDealer very knowledgeable about U-Haul services.
William Hif you live around here this place is perfect. the only thing that can be done is to educate the people that are confirming reservations to look a little harder for the trucks that are sitting around in the smaller towns, the people i talked to were not to worried about it untill theyre trying to find one for themselves. i seen a couple of them near here after i already rented that one and drove 200 miles round trip. a lot of people cant afford $230. just to move 4 blocks.
Ron FOther than having more equipment available at local sites would be nice. I had to call several dealers to find a tow dolly. Every employee I have dealt with have been courteous and very helpful. Thank you
june sYour U-Haul agent was friendly and he explained the contract really well. Then we went to the truck and again he was helpful in explaining the operation of the truck. Thanks to him we began a successful trip/move.
James MQuestion number three there should read "Were the personnel helpful". "Was the personnel helpful" is atrocious grammar.
CHRISTOPHER RWhen I made reservations with your central reservation 800 # I was told "of course the local office would carry boxes". Not true! And get this, it was a very, VERY SMALL town and NO ONE sold boxes. Now if your reservation clerk had been honest to begin with I could have purchased boxes before arriveing in Smith Center. The closed option to purchase boxes was 90 miles one way! I really don't think this was very good service!@!
Karen LPlease make sure that the pickup location does not change last minutes like it happened with my case!!
Ahmed LOriginally, my pick-up site was in my home town, Hays, KS. The day before I was to pick up the truck I was informed it was now available 90 minutes away in Smith Center. I received my $50.00 rebate as a result. The truck's AC did not work properly. The AC fan was broke and the only way to cool the truck was via the defroster. Not a great way to stay cool for a 6 hour drive to Edmond OK.
Robert MCant' think of anything.
Rev. DThe problem was having to drive 90 minutes one-way to pick up the equipment....REDICULOUS!!!!
CRAIG MHe was laid back and relaxed. He quickly contacted the pick up location to determine that I indeed did not have a trailer rented and that the rental amount had been removed.
GAYLE BVery helpful on drop off time and accommodating to our needs.
Chalon SNo one was present when I dropped off the trailer on the evening of the 17th. But I had called earlier in the week and they were very helpful in letting me know the process for dropping off the trailer since they wouldn't be there.
DAVE DThis location was good. Online service was horrible. Worst experience of my life as far as costumer care.
Sharon MGreat Customer Service! Dropping off the truck and check in was quick and easy. No wait or a hassle.
Phil RDid have allot of dealings with them just dropped of the truck. The person working was nice and in and out.
ROBERT M