Customer Reviews for Central Wisconsin Satellite

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Central Wisconsin Satellite

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Tabitha E. on

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It’s not the location that was the issue it was uhaul overall. We used there remote feature for picking up the truck and it was nothing but a nightmare. We ended up having to call and and we waited a total of 30 minutes just to be helped. The truck was an extremely rough ride constantly bouncing off the seat even when the road was in fine condition.

Laura H. on

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I was told when I paid in cash that I would get the $60.00 deposit back when I dropped off the trailer. This location said I had to wait for a check from Milwaukee. Mailed to my Massachusetts address. I’m not happy

John D. on

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Leanne T. on

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Christine S. on

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sue k. on

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We ordered a 15 ft truck for moving a week and a half before the move date, we get there and they don't have any truck for us and all they said " oh there was a mistake" we had to go to another location and settle for a smaller truck and make more trips,doubling our mileage charges or travel 20 miles to get a larger truck. I feel there should be compensation for the inconvenience your mistake caused.

Stephen S. on

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Gina G. on

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Richard M. on

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Frank did an excellent job, got us hooked up and on the road. Thanks Frank G. Richard Matzke

Kirk R. on

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William F. on

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Kathleen B. on

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Lynnette W. on

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Shela H. on

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Everyone I dealt with was fantastic! It was a great experience!

Tanya S. on

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Patrick H. on

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We were not notified that our pickup location changed and it was a 40 mile round-trip to the new location. We could have been more prepared if we would have been notified. We only found out when we reached the location we were told to pick up. When we reached this new location the door was locked and we had to wait for employees to arrive.

lisa s. on

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Very friendly and extremely helpful with answering my questions and helping to hook up when I picked up my trailer and also unhooking when I returned it.

Jason V. on

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Terry F. on

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Jameson L. on

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The reps needs to be more specific on the drop off location.

Craig S. on

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Tony R. on

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Anna H. on

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Brian W. on

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Larron R. on

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Kyle E. on

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Unsure.

Jim H. on

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I had a pickup for 3:00 PM. Got to the building sign said "Open", door was locked and no one there. Had to call on phone and the person said he would be there shortly. Hooked up trailer no tail or side marker lights. Found a damaged pig tail connector.I am a retired Auto mechanic of said I would fix. New pig tail didn't fix. Trailer had a short.

edward s. on

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FRANK G. on

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LULIETA A. on

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Overall I was happy to finally get a U-haul. I did not like the fact that I recieved 2 different confirmations on 2 different days. I reserved a U-haul a week in advanced and then recieved an email confirming a certain time and location. Great! What a relief, right? Wrong! I received another email confirming a different location which was a half hour away. Now I had no idea which location to go to since I never received an email stating the 1st one was cancelled. Mind you, this all happened the night before I'm supposed to move. Having to drive a half hour to pick up and drop off and then pay for that mileage is not right. I wouldn't been satisfied if I was offered a smaller truck closer than having to pay extra mileage which was out of my control. I dont think I'll ever use the online system again. I've always used U-haul and have never experienced such disappointment. The gentleman I dealt with at the location was very kind tho, so that was a plus.

KEVIN W. on

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Everything was great and ready when I arrived. Highly recommend and will use them again!

Howard j. on

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Todd A. on

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John C. on

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connie n. on

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Paid for 100 miles , only put on 26 miles , u haul won't reimburse unused miles .... won't use u haul again and won't recommend them either

Jane S. on

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They had no boxes or pads

Lisa T. on

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This was not the location I reserved. It was open 1 hour after I reserved it, and it was a 50 mile round trip from my home. This cost me extra fuel AND extra time. I find it insulting that you didn't grant any additional cost reduction.

Amanda M. on

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Sheri F. on

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CYNTHIA B. on

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ALLISON H. on

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Very friendly and personable. Thank you for making my moving day a pleasant and seamless experience!

David D. on

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The local place was great. I'm very disappointed in U-Haul Corporate! I ordered a 10' truck online. Checking the day of move, it was changed to 17' and increased rate. I called in to customer service and someone named Phillip was to call me back. I have not heard from him. I had to pay the higher rate. I expect a refund.

Patrick s. on

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David K. on

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Myron M. on

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The UHAUL did not include blankets to wrap things in.

TIMM C. on

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The truck was dirty, smelly and the windshield was cracked. It was was supposed to gentle ride but was the opposite.

Joanne M. on

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Very friendly, courteous, and professional people.

Doug H. on

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The issue: I ordered a trailer from Stevens Point. The order acknowledgement showed Stevens Point as the pick up location and when I arrived to pick it up, I was told I had to pick up in Wisconsin Rapids- 40 minutes away- COMPLETELY UNACCEPTABLE!

Bailey K. on

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I requested a 10ft truck, which the website made it seem like it would be available, but instead I got an email the night before saying I would have a 26ft truck. Loading up the truck and driving it around with furniture for a one bedroom apartment was a nightmare. I have never driven anything larger than a mini van and was genuinely surprised that I was allowed to operate the vehicle without a special license.

John L. on

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sheri s. on

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Personnel helpful in explaining mix-up with rental blankets and how to file claim for damaged property

Wyatt F. on

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DENNIS B. on

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DENNIS B. on

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Lisa R. on

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Tess S. on

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Gino P. on

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boston t. on

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MICHAEL M. on

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I picked up at 4 in the morning it was pulling hard to the right th right tire only had 15lbs of air stopped at gas station and aired up tire there was no valve stem cap so must have been a problem. Then realized both front tires were bald on the outside edge of tires and inside was like new. Both front tires were visibly leaning outward on top. Needs front end work. Then got to place to load truck, and there was no loading ramp.wguch made it a lot more work to load. I called and he said he would get back to me an never did. Also he said his printer was out of ink so I didn't get bill. Then was charged for 2 days even though I had truck back at 5 that same day they say they close at 5 but he was out working somewhere else. Called the next day and questioned what I was charged a main he said he would call back when his dad got there and didn't. Not a good experience Would not recommend but probably share my experience and discourage. At that location for sure. Hopefully not like this at other locations.

Sandra C. on

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Daniel D. on

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Nothing. Everything was perfect

Jeffrey V. on

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Christina E. on

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When I picked up my truck, the window had been left rolled down. As it had rained, the seat was wet, leaving the backside of my pants quite wet as well. Also, since the window had been rolled down and it was quite cold the night before, the inside of the windshield had frost buildup. Lastly, the pickup location that I had requested had been confirmed. Only to find out the day of that it was actually a different pickup site. It was only a couple miles away but this made for some confusion upon pickup. I then was later than planned picking up, meaning the people I had enlisted to help me move were waiting at my house for some time before I could bring the truck. Overall, I was unhappy with this U-Haul experience.

Mark S. on

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Attendant came in after hours for turn in however, the paperwork wasn’t processed until the next day. Initially I was charged for another day, which was refunded.

ROBERT o. on

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the truck was full of black dirt. we cleaned it out but it made one of our matress really filthy

ROB M. on

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brad h. on

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Mike T. on

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dash dirty and cup holder had spills of coffee or soda from previous rental. did not find the driver door mirror to be adjustable

angela g. on

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I was supposed to pick up my uhaul from Barrets auction where they said they would adjust the milage because I had to drive 32 miles to their location to pick the truck up. When I got there, the truck was not there so I had to wait over an hour to get a truck from a different location. Once I got a truck it was not the size I requested. The new location refused to adjust the milage and honor the previous agreement. I am very unhappy with this transaction.

dennis h. on

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David E T. on

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KEVIN E. on

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judy j. on

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Pleasant staff but slow process. With no other customers there and a reservation, picking up the truck took nearly an hour!!! Technology problems apparently

DALE D. on

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Jeff C. on

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Donald B. on

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The "receipt" that was emailed to me after I returned the trailer had $0 for all entries. The "receipt" that was emailed to me when I first reserved the trailer had the correct dollars in all entries.

karla r. on

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Steve S. on

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Frank L. on

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Carl D. on

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Trailer was great and easy to use. Was given wrong pick up location on confirmation email.

Allen S. on

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Rhonda M. on

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Randy R. on

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