Customer Reviews for Centre De L Auto Prevost
(U-Haul Neighborhood Dealer)

865 reviews

298 Queen   Sherbrooke, QC J1M1K6

(819) 565-5547

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(819) 565-5547

298 Queen
Sherbrooke, QC J1M1K6

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Je vais m'en tenir aux faits et à vous de juger si vous faites confiance. Je ramène le camion au 3/8 comme je l'avais pris. Le propriétaire me dit qu'il est absolument certain qu'il était à la moitié, sans preuve. Il décide de me faire payer l'entre-deux. Après avoir communiqué avec le service à la clientèle (très bon service), ils me confirment qu'avec les photos prises au départ qu'il était au 3/8. Ils m'ont remboursé en s'excusant. Je rappelle le propriétaire pour lui présenter la réalité. Il me répond "on a dû se faire siphonner" et ne s'excuse pas. Pour le moins, très peu plausible.

Maxime L. 
Rating:
5.0

Customer did not leave a comment.

Michel L. 
Rating:
5.0

Customer did not leave a comment.

Rafael M. 
Rating:
5.0

très bon service, personnel agréable et serviable

Alioune C. 
Rating:
5.0

Customer did not leave a comment.

Clive P. 
Rating:
5.0

Not much I mean I got there filled paperwork got the truck

Cedric L. 
Rating:
1.0

Cleaning charges for no reason, even if we cleaned the trailer before returning it back.

Mathieu T. 
Rating:
5.0

Customer did not leave a comment.

VIET THAI TRINH N. 
Rating:
3.0

I had some trouble finding the truck at first, since it wasn't in the place pictured on the self check-in portal. Then, when i called the number provided when clicking the "i can't find my truck" option, i spoke to a man who was rude and unhelpful and who just transferred me without warning to the location where I was renting the truck, which was pointless since I was already there and there was no one working there that day, which was why I was using the self check-in in the first place. i eventually did find the truck and everything went smoothly from there.

Jeffrey P. 
Rating:
4.0

To give more information to the customer before hand for the validation process for the autonomous pick-up process. The compagny had problem reaching my alternate contacts and we had to wait a good 30-40 minutes before resolving the issue and being able to use the truck. Fortunately, the live chat with the customer service was quite helpful to resolve the issue and extend our rental for the loss of time.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Sylvie L. 
Rating:
5.0

Customer did not leave a comment.

Zhengmin W. 
Rating:
5.0

Customer did not leave a comment.

Yolaine L. 
Rating:
1.0

Ils m'ont prélevé une assurance de 18$, alors que je n'est pas commander, en plus de ça y a personne avec qui parlé. Le service à Sherbrooke sur la rue Queen mal organisé, ils m'ont appelé pour la voiture tandis que moi je l'est déposé le soir même et j'ai déposé la clé dans la boite comme ils m'ont dit Une mauvaise expérience je ne recommande pas et je ne fait plus avec avec eux.

abid C. 
Rating:
4.0

Customer did not leave a comment.

Abiguel B. 
Rating:
2.0

Have someone who knows how to welcome a customer. It was an older man who served me when I arrived who was not pleasant at all. One of the tires was missing air. The auto-transmission of the truck was not shifting properly some of the time. Straps were not supplied and could not rent any. Would have had to buy the vendor's only option, a pack of straps for $30.00 = Tx.

John L. 
Rating:
5.0

Everything went smooth as silk. No problems at all thank you.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Sylvain M. 
Rating:
2.0

uHaul made a mistake with my bill and nobody was answering on the CS phone number

Atchoumoutcho K. 
Rating:
5.0

J'avais reserver une remorque 6' de haut,il semblerait que vous n'en avez pas. La remorque n'étais pas prete une crevaison arrière se qui a retarder la prise de possession

Jean Yves B. 
Rating:
5.0

Customer did not leave a comment.

MUNICIPALITE B. 
Rating:
5.0

Customer did not leave a comment.

Helen W. 
Rating:
5.0

Customer did not leave a comment.

Chantal M. 
Rating:
5.0

Customer did not leave a comment.

Dominique W. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

marie-eve P. 
Rating:
5.0

Customer did not leave a comment.

Ruth R. 
Rating:
5.0

Dans l'ensemble tout a bien été. J'ai dû appeler souvent pour savoir quand la cédule serait ouverte pour connaître le coût de location du camion (20 pi.). De plus, ça prend trop de temps avant d'avoir la cédule pour savoir quand et où récupérer le camion (ns l'avons su la veille du déménagement. Ça cause du stress.

CAROLE L. 
Rating:
3.0

I ordered my truck online for Saturday from 8am to 8pm. I received a call from this location because their store is closed on Saturday and I had to pick up the truck before 4pm on Friday. I asked if I had to return the truck for 8pm on Saturday and the employee confirm to me that nothing changed on my reservation. I returned the truck Saturday at 3:37pm and I was very surprised to see that I was charged for an extra day for the truck and the dolly. It costs me an extra 40$. I called the next morning and waited 45 minutes before talking to a representative in the US who redirected my call to a Quebec employee. This employee confirmed to me that my request was taken into charge by a coordinator and I was supposed to receive a call I the next 2-3 days. This was last Monday and I still haven't received a call. I waited before submitting my feedback because I was pleased with the equipment and your system for checking in and out. It was very user friendly. However, I am very disappointed concerning the extra fees and the after-sales service I received.

Justin-Mikael F. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Qinmian X. 
Rating:
5.0

Customer did not leave a comment.

Sylvain D. 
Rating:
2.0

we were unable to complete our move as the truck had a problem with the back door. we left messages and people responded. very poor service

Philippe C. 
Rating:
5.0

Customer did not leave a comment.

Estrie A. 
Rating:
4.0

Customer did not leave a comment.

Jonas G. 
Rating:
5.0

Customer did not leave a comment.

Frederic M. 
Rating:
4.0

Service was good, the truck's cabin quite unclean (three cups of coffee, chewing gum papers by the ton), but overall I appreciated the courtesy of the persons I've dealt with despite my apprehension due to horrific google reviews.

Thierry L. 
Rating:
5.0

Customer did not leave a comment.

Real D. 
Rating:
5.0

Customer did not leave a comment.

Pierre F. 
Rating:
4.0

Customer did not leave a comment.

Larry E. 
Rating:
5.0

Customer did not leave a comment.

Jacques B. 
Rating:
5.0

Excellent service, très accomodant.

François D. 
Rating:
2.0

Customer did not leave a comment.

Jacques A. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Marie-Claude G. 
Rating:
5.0

Customer did not leave a comment.

Jean Joel L. 
Rating:
3.0

Trucks were parked to close to each other. Very difficult to get out. Online signup was supposed ti work but still needed to get inside and do it manually.

Héctor-Eduardo T. 
Rating:
5.0

Customer did not leave a comment.

Daphnée V. 
Rating:
2.0

très déçue, le coût revient excessivement cher, et de plus, les heures sont très limitées.

caroline G. 
Rating:
5.0

Customer did not leave a comment.

Stephane C. 
Rating:
2.0

Business not open for day of reservation. Truck had been used to transport livestock and was not cleaned; full of hay and smelled of barn. I had to clean it myself before it left the lot. Establishment did not call to say they were closed until the day before and I had to get the keys in advance, causing other problems. Really unprofessional.

Shawn W. 
Rating:
5.0

I forgot a belonging inside truck, the clerck who was placing trucks at night help me check inside cabine.

Jean-Maxime L. 
Rating:
4.0

Customer did not leave a comment.

Johanne D. 
Rating:
3.0

Not sure why we are not asked about evaluating the service offered by staff. I would have rated it as excellent, efficient, helpful and friendly. Five stars for the staff of this location.

John T. 
Rating:
3.0

En fait j'avais réserver un mois d'avance et la veille on m'annonce que ma réservation ne pourra pas être honorée. Je devais avoir un camion en partance de St-Hubert et j'ai dû le prendre en partance de Sherbrooke. Ce qui a retarder notre déménagement de 2 heures et nous a fait faire du kilométrage avec ma propre voiture pour récupérer le camion à Sherbrooke

Lucie M. 
Rating:
5.0

Drop the vehicule after hours. So can't comment much.

Michel D. 
Rating:
2.0

We had a major problem with our reservation. Your system gave me a reservation to a spot where there's no U-Haul trucks anymore... Not the spot mentionned above. We had to call in a hurry at 7:15 in the morning to be able to have a van. Fortunately, there was one available that morning, but we could have been in serious trouble, we HAD TO move that day, and we had no van in the first place! I will never ever use U-Haul for a moving van in the future, it was way to stressful.

Julien D. 
Rating:
4.0

Customer did not leave a comment.

Maryse L. 
Rating:
2.0

To start with, i had a reservation for Sunday morning. #25346421. When i got there the dealer wouldn't let me leave with the trailer because the Uhaul internet site was down. This was at location Stebenne. Tried to call Uhaul but the system kept hanging up. Monday morning i finally got in touch with someone who relocated my reservation at the Lennoxville location. When i got there the Uhaul internet site was again down. Wasn't a problem. They did me a written contract and i left with the trailer. Wy couldn't the first guy on Sunday do the same thing??? Anyway, i paid for the trailer but i aim expecting to get credited with your 50$ guarantee. Lenoxville dealer was great. Rockforest dealer was an ass-h**l.

Jean B. 
Rating:
5.0

Customer did not leave a comment.

ERIC L. 
Rating:
4.0

The self check in process was surprisingly simple, considering it was my first time. I was a little disappointed that it made me take a photo of my drivers license - why couldnt i have done this ahead? it took long and it was very cold, so taking a photo is tough. There is also no table or anything to use, so i had to put my stuff on the ground to take photos. A little outdoor check in area next to the drop box would be helpful with a table and chair.

Anrick J. 
Rating:
5.0

l'équipe du 298 Queen pourrait montrer à d'autres concessions U Haul comment bien servir un client au niveau courtoisie, langage et compréhension du besoin du client.

alain C. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Only concern was the crack in the windshield at pick up but we made note of it at pick up and it did not obstruct the driver's view.

Terry M. 
Rating:
4.0

Customer did not leave a comment.

Stephen L. 
Rating:
4.0

Good service, but poor attention to the client.

WALTER HUGO R. 
Rating:
5.0

All went as expected. :-)

Stefan Dinu B. 
Rating:
5.0

Just keep up the good work/service!

ROZEVEL J. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Malory G. 
Rating:
1.0

Nous avons eu deux pneus dégonflés (flat). L'équipement n'avait clairement pas été vérifié. Je ne ferai plus jamais affaire avec cette compagnie : le service à la clientèle est horrible et les employés nous mentent et sont désobligeant. Si vous souhaitez avoir un remboursement pour quelque chose, n'appelez surtout pas le service à la clientèle, il s'agit d'une grosse perte de temps. Allez plutôt écrire un "concern" sur votre compte U-Haul pour que votre demande soit prise au sérieux.

Stephanie B. 
Rating:
5.0

Customer did not leave a comment.

Josée D. 
Rating:
4.0

I don't like last minute requests, such as being asked out of the blue for a name and phone as a reference like it was the case for this rental (what is the point anyway). I would have preferred to be addressed in English since the reservation was made in English, but that is not a deal breaker. Overall reasonably smooth sailing, will likely rent again from this location.

Stefan B. 
Rating:
5.0

Customer did not leave a comment.

Marc P. 
Rating:
5.0

Customer did not leave a comment.

MICHEL S. 
Rating:
4.0

Parfois le propriétaire semble un peu impatient avec les gens comme moi qui ne parlent pas le français très bien mais ok, c'est la vie.

Claudio S. 
Rating:
5.0

Excellent service! Friendly people.

Michel G. 
Rating:
5.0

La pluie a pénétré dans le trailer

Normand B. 
Rating:
4.0

Better help in estimation of the rental cost and return of the voicemails left.

julia M. 
Rating:
5.0

Samuel and the lady I saw before using the truck were VERY courteous, helpful and kind. Unfortunately, at the end of the day when I bought the truck back, the older man ( in his 60s?) was visibly irritated and impatient. You know, that "borderline" behavior where they are not mean to you but discretely unfriendly and irritated right in your face. (I bought the truck back 20 minutes BEFORE closing).

Dena B. 
Rating:
5.0

Customer did not leave a comment.

Alain R. 
Rating:
5.0

Customer did not leave a comment.

Chantale J. 
Rating:
5.0

Customer did not leave a comment.

Louis G. 
Rating:
5.0

Customer did not leave a comment.

Louis G. 
Rating:
3.0

My only negative comment was that return location changed and I was not notified - so went to the original location and then was redirected to this one (which was very close to our starting spot) - so a waste of time and inconvenient. But, this location was easy to find. Completed the return online so did not interact with personnel - Great to be able to do it so quickly and easily.

James V. 
Rating:
5.0

Customer did not leave a comment.

Jeannot A. 
Rating:
3.0

Customer did not leave a comment.

Ricardo R. 
Rating:
5.0

Customer did not leave a comment.

Samuel G. 
Rating:
5.0

Excellent service in this Covid world.

Michel G. 
Rating:
5.0

Customer did not leave a comment.

Leboeuf N. 
Rating:
5.0

Customer did not leave a comment.

Grégoire B. 
Rating:
3.0

Très petit endroit miteux, j'ai même eu peur de laisser mes enfants seul dans la voiture le temps de décrocher la remorque

Catherine G. 
Rating:
3.0

Customer did not leave a comment.

Maude T. 
Rating:
1.0

Dear M. Shoen I am an ex-employee of MCO 844. Isn't my style of person to write this letter but I just want you to know. With all the respect I have for this organization and you, there's a huge problem in Quebec. Before I was an AFM, I worked has a dealer before. Since 2 years, I'm a part of the U-Haul team and I had proudness and dedication to my company, my job, the customers, my team and also my dealer. But in May, everything change. Why? Toxic Work Culture. Toxic environment make people sick, make projects fail, and make best employees quit. Those MCO 844 and 849 shows disrespect, belittlement, harassment and bullying. Those MCPs shows no support to the team, no appreciation and use unreasonable pressure to get short term results. They are not leaders. Those company need leaders. I quit my job cause I didn't want to go on sick leave. But the mental health of this team is down. I have a side line job who is Firefighter. In my firehouse, I work as a Lieutenant. In that job, teamwork and leadership is the most important thing to learn. If I fall in a fire, I know that all the team will do everything to catch me up. Why? Respect. I treat everyone in that building the same way. Respect and integrity. I listen to them, I appreciate there works. We as a team look to make them better employees and better human. In those MCOs, the MCPs use fear and pressure to be listen. He show no respect to the team and don't give a thing about dealers. We have a 25 years dealer in our MCO who wants to close and he never came and see him. He they came only to clear the equipement. The first thing he want it's to close him. Why? To shows and prove that they are the boss. I feel bad for that team who works very hard for that company and they use to have a Mcp like this. M.Shoen, I very loved to work as an AFM and loved to work for this company U-Haul but the leader in 844and 849 will make the plane crash.

Sandra B. 
Rating:
5.0

Un café glacé vide traînait dans le camion. Cest tout

shad L. 
Rating:
1.0

L'habitacle était tout simplement dégueulasse ! Clairement pas entretenu depuis des mois ! En cette période de pandémie c'est CRIMINEL rien de moins !!! J'ai pris quelques photos que j'aimerais vous faire parvenir.

jean claude B. 
Rating:
5.0

Vous-etes fantastique, humain et a l'ecoute des besoins du client. Continuez comme ca. Bravo.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
3.0

J'avais rempli la réservation en ligne croyant que ça irait plus vite. Contrairement à une centre consacré à la location de véhicule, la division location se trouve dans un centre de pièce d'auto ce qui n'est pas un problème en soi. Toutefois, celui qui complète les papiers de réservation (le propriétaire de l'entreprise) est dérangé par toute sorte de problèmes à l'interne (des employés des autres départements qui réfèrent à lui) donc le temps passé à attendre qu'on nous remette le véhicule est beaucoup plus long qu'il devrait être. Le personnel est poli et courtois, mais distrait pour toutes sortes d'autres occupations que la location de véhicules. De plus, toutes les inscriptions sur le véhicule sont en anglais (fuel only par exemple) ce qui peut porter à confusion quand on ne parle pas la langue. On nous soumet une tarification au kilomètre, mais le compteur du véhicule est en mille uniquement.

Janick A. 
No reviews have been submitted for this location.

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