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Charles D
Customer Reviews for Centre De L Auto Prevost
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good price. I like the lower deck!!
Maxime VVery good service!!
Marc BEverything is good.
MANUEL GWe had an absolutely horrendous time with the self service at the closed location. The problem was mainly with uhaul's unresponsive app and website that put us an hour late before being able to complete the registration. We were on time (5minutes early) and the app kept freezing. Please update something to make it work better, you are the only affordable truck rental company, but we pay the difference with complexity and stress from your end. We would like to thank the wonderful person on call that helped us manage to get our truck without whom we could not have moved that day. Even though she was extremely helpful, it still was a little bit of challenge even for her to get through the buggy system (and through us communicating with english second language)
Marie-Josée DJ’ai été satisfaite de notre location tout à bien été
Helene NDrop off only - location was closed for long weekend. I did not meet any staff nor enter the facility
Christopher PThe instructions were clear and simple. The parking and the trucks were easy to access. Overall it was a great experience and the price is really reasonable
Tristan TService rapide et professionnel je le recommande à tous un gros merci et vous souhaite une excellente journée
Helene HDifficulty to obtain help. App is not clear about each steps. Took me 15 minutes to finish the process. Please, improve the clarity of explanation, because I was waiting on front of a close door for nothing. And at the return that was the same. It pass directly without explanation from pick up to return so I was trying to complete with the picture of gaz and Miles... Chat on the app disappear when you are trying to follow steps or navigate on the different sections... No one on phone are able to help me "this is not my department" they said... So, the part of using the truck, the price, the availability etc was great, the part with the app was not.
Nadia ZExcellent service
Jooham STout s'est déroulé tel que prévu sans aucune anicroche ou erreur.
Serge Bit takes time to use the application before having the vehicule.
Jean-Paul CRepair the trolley faster. It was missing a wheel so I couldn't rent it. They offered an exchange with a hand truck, but that turn out to be useless to me during the move. Otherwise, nothing bad to note.
Frederic NThe only downpoint is the invoicing... pretty hard to underdstand and the payment is not really easy to understand too (ie.: 3 payments on Credit Card and one refund)
JeanSbastien Mle clignotant à droite était brûlé
Nathalie RAll is good
Martin MService courtois. Consignes claires.
Robert GThe services offered at this U-Haul location center were top notch. Veronique the employee in charge did an outstanding job. She obviously cares about going the extra mile. Impressive ! C. R. Gagné
CAROL RGreat service from Véronique et François!!
FRANCOIS GAlways good welcome and service
Simon LNous avons simplement été satisfaits.
robert fThe representative have been AWESOME! Great service!
vincent lGet an alignment job done on the truck. The steering wheel was at a 45 degree angle while driving in a straight line.
CHRISTOPHER Wnothing to add
jean-guy LI was completely satisfied and the transaction went thru without a hitch Thanks
David WService extraordinaire !
Sylvie PTout était correct Bon service
martin gVery good service
Daniel PNothing. It was a positive experience.
andre lI was never told to bring back the truck at the same location by the employee who gave me the keys. She was really rude over the phone. I got off work to get the truck and bring it back to Centre De L Auto Prevost. They still charged me an extra 211.72$ and did not provide any receipt to explain these fees… Still not resolved. Please help me resolve this issue. Thank you
Adam RToo expensive. They do charged us 25$ for cleaning and never mentioned that in the contract.
myrla dLe cadenas de la clef était très difficile à ouvrir et il était plein d'huile. En plus ,avec la pluie, ça rendait le cadenas, encore plus difficile à ouvrir.
Pierre GCe serait bien d'avoir plus de couvertes disponibles. Je n'en ai eues que quatre cette fois-ci alors que j'en avais réservé douze.
Erik MSuper service de Véronique !
Sylvie PThe person at the desk should ask if the client needs insurance or not. It got added by default on my bill, and I did not need it (I was already covered by my own car insurance).
Erik MWas great service, and I go back again.
Murray DNothing at this location .
FRANCOIS GI was scammed in my trust in your company. I made the reservation over the phone on the application i had no opportunity to talk to any person until pick up of the equipment,I assumed like in the previous situation there was 300km included or free like normal in stade you charged me 780$ I request a refund of 300$ .place see attachment No Contract 97886349 https://youtu.be/iWPRbDkutug
Daniel IÉtait fermé
Yannick LI m a long standing costumers with uhaul you can see it on your record this time the van was dirty I have pictures, and smell like a WC seriously, and for one 2 days rental 789$ I assumed the Km is no limit didn't know and in the end for bringing some sofa from Montreal to Sherbrooke 789$ this is not acceptable when I try to explain the person Véronique was a total drama Queen. So I tried to content you company only to get automated messages how price competitive you are what a joke, I have to pick up a Enterprise rental today for 300$ 4 days unlimited km I have the invoice to prove it. I only hope you have the decency to fix my bill and ask for the video of your equipment. I did not post you on YouTube I wait for a call from your management. Otherwise I will not recommend you and I will not use Uhaul in the future. 789$ seriously
Daniel ILocation was closed
Vincent M