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Eric P
Customer Reviews for Chad's Towing & Recovery Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No issues at all
Steven HBetter signage
Brian OSimply and easy drop off instructions.
MICHAEL BThe truck i rented drove poorly
NATHANIEL WI made an estimate of the miles I was going to use the truck and then they gave me an estimate of the cost, after returning the truck with less miles than I had anticipated I was still charged more than my original estimate.
Charles BProvide better maintenance on your vehicles. My vehicle had low tire pressure and pulled hard to the left. Very annoying to drive. Luckily I didn't have to drive a great distance.
RONALD RThe trucks alignment was very off. They gave me the truck at 1/4 tank, and when I went to return it, tried to charge me for not filling it to 1/2 tank. Dirty cab and cargo area. Felt very sketchy while picking up the truck, vibes were off.
Devon GOn-time
Patricia HGreat people
DOUGLAS CGreat experience.
Mark SThe representative was very helpful and friendly!
Dale HI needed an extra time with the truck. Turns out I needed almost a full day. They were so kind letting me drop it off later. I offered to pay for the extra day but they were totally cool with the rental period on the reservation. Such a smooth process from pickup to drop off. Will always rent here!
Joe CNothing. My experience with Chad's was great.
douglas cGreat people, treated me good. Will come back.
anna mGuys that work there are nice
Scott SIt was a small lot to get in with the large truck and trailer
TIMOTHY WBusiness was/is outstanding, super helpful and courteous. Very pleasant to deal with. Thankyou for your professional service.
Nickolas HNot a thing. Quick pick up; quick drop off. Perfect.
Stephen EHelped me when I needed it the most, made my move very simple and assisted with hooking up the auto transport to the 20ft uhaul truck the people at chads towing were the BEST! Highly recommend! Thank you so much Chad and team!
Eric WEverything was great! Truck was new and clean! The only complaint was the U-Haul app kept crashing when trying to turn truck back in! Not the fault of Chad's Towing & Recovery they were great!
Daniel GEverything was great! Transition to pick and drop off was very easy with no issue. Customer service from mom and son of the business was top tier. Thank you!
Katherine PGas tank was completely empty and there isn’t a station within a few miles. Was handed the keys and told to walk down to the end of a dead end street and I could find a truck there. The original pick up location was changed. I had to travel an extra 30 minutes to pick up the truck. This is not a good location for U-Haul customers. They’re not very customer friendly.
Thomas PPerfect
Leona NEasy pick up and drop off. Friendly staff. Would definitely recommend.
Jeff TTrunk is in need of steering and suspension repairs. Steering is extremely loose. Wiper blades need to be replaced.
Keith UTheir truck was clean and ready for me to take. I’ve loved the experience.
dick lThere was no dollie in the truck, and there was no moving blankets in the bag in the back of the truck.I had to purchase a new dollie from Harbor freight, and also a bunch of moving blankets.
Timothy SI use Chads often for various moving and small jobs. They are always accommodating and extremely friendly. I’ve always had a great experience with professional courtesy!
Gina MChad and his crew did an Amazing job ! He made sure we had the right truck for the right job!! Thank you Chad we never would have fit everything we had in the trailer. Truck was pretty much brand new and got great gas mileage fully loaded. Chad was at the office after hours to greet us after our long weekend of moving. I will always call Chad’s Towing in St. Charles for my moving needing. Thank you again!!!
nicholas tDrop off was easy.
Ernestine GI strongly encourage U-Haul to offer a 10% discount to veterans and active service members.
Sharon RNothing really Place was easy to find using gps. Friendly staff.
Shay RQuick, efficient pickup and return with courteous employees.
LANCE EUsually the trailer hook ups are "do it yourself". It would be nice if the personnel would offer to help as some of the trailers are heavier than they look and the safety of the correct hookup (lights and all) is important and hard to do by yourself.
Jonathan Ghave always been treated well at this location and easy to pick up and return equipment
Susan LThe location was not well lit and there was no service to mark location on app.
Alexa TTruck matained well. And helped finding and using the vehicle.
David AI am very pleased how this location operates and provides Uhaul rent service. Great experience, professional staff. Will recommend this location to everyone!
jurgis aChad was very helpful in securing a truck for my in-town move. The pick up process was quick and easy and the truck was super clean and nice. Great experience overall!
MICHELE BEverything was fine, no improvements are necessary.
DAN CNothing. Everything was perfect, convenient, and timely.
Will DGreat service
JACK AGreat group of people representing your company.
BRIAN LGreat location to rent a U-Haul.
Nichlos cYou advertise that doing the rental online saves time. But it dosent. It’s the worst system I’ve ever used. I got timed out twice due to uhal employee/ system errors. Took over an hour to get my truck rented. The online rental system sucks
Jason HThey did a great job!
BRIAN LGreat location to rent a truck or trailer.
Nichlos cThe guys don't care of renting they don't geve me no paper work and i was on herry
Miguel NThe guys at Chad's were great to work with.They helped set up and get the trailer connected.The trailer and equipment was in great shape with brand new tires on it which was helpful for my long trip across the country. HIGHLY recommend Chad's.
Kenneth CThank you!!
Nancy CIt's not pretty, and the area is very "informal" but the service is great.
Brad M