Customer Reviews for Chambers Market
(U-Haul Neighborhood Dealer)

Rating:

2.0

1. I had asked for counter pick up - no one was at the business who could help me in person 2. There was less than a 1/4 tank of gas in the truck. It the contract had it at 3/8. 3. I had declined the Safe Move option when I reserved. It was still in the contract. When I called chambers Market before I returned the truck to pint out the errror - the person who answered the “help line” could not help me and hung up on me.

Rating:

1.0

The staff at the location was incredibly rude. I went inside to do the check in, and learned I was supposed to receive the lock code from the app. When I tried to go outside to call uhaul to resolve the issue, the staff continued to argue with me, preventing me from leaving. Until the manager came over and "asked" me to leave*. I was able to get what I needed done, but this is a poor location for anyone who wants to rent a Truck for the first time. * My understanding is that I was kicked out for trying to leave the store.or for talking back to the employee.

Rating:

1.0

Dirty truck, no gas, over charged! Only drove 23 miles and I put gas in that I did not use! Store manager complained he had no time for this!

Rating:

3.0

I was overcharged for an item that I told the manager about during pickup. This charge still has not been refunded. Also, there was an overage of charges for gas. The truck was brought back in with more gas than stated, and we were charged an exorbitant amount for the gas refuel. When trying to reach the manager of the location, there was only one person there and she did not speak English well. She gave me a non-working number for the manager that we spoke to who should have handled the billing better. I will NOT be reusing this location to rent a u-haul truck in the future and will tell others to look elsewhere to rent a truck/van. VERY DISAPPOINTING. I will be refuting the charge with my bank.

Rating:

2.0

The process was confusing, the people in the store didn't seem to know the rental process at all. When I returned the truck, the person at the counter looked at me like I was crazy and wouldn't take the key at first. They had to call someone who was not on location to communicate with me both at pick up and drop off. Pick up took an hour. And then there was an issue with final charges that took over a week to figure out. Communication was really poor at this location and there seemed to be very little training/knowledge of the process for the employees who are supposed to facilitate the rentals.

Rating:

3.0

Difficult to locate the key. This was suppose to be a self serve location but the key was not in the lock box. Fortunately there was a person in the convenience store that was able to contact the manager. He had all of the keys locked in his desk. This is not a self serve location and shouldn’t be advertised as such. I was unable to return the truck with the self serve app as well. I had to go back into the store to have someone check the truck in.

Rating:

5.0

Check in had a wait time so we didn't get our truck at 2:00pm as reserved. We picked the contactless check in & had to go in to check in with a wait. We did not have the 4 hours we paid for, we had 3 hours & 15 minutes. I would like to be credited the 45 minutes.

Rating:

1.0

It’s funny there’s a question. Was the person helpful when there was no person no customer service and you can’t reach a human being to talk and discuss the experience and the overcharges for the U-Haul. Never ever ever again will be be back and I will make sure to tell everyone we come in contact with not to use the Golden or commerce city location.

Rating:

2.0

I was charged for gas, but the vehicle was returned at the same level!

Rating:

5.0

The service was awesome quick and easy no promblems I will definitely be using again for future needs abs will recommend

Rating:

1.0

I would like to know how come I was charged 73.00 dollars 💸 instead of 19.95 like it says on the back of all the trucks and if they could put some of the money 💰 back on my card 🤔 please give me a call 📞 back.

Rating:

5.0

Great service

Rating:

3.0

The peeson helped was very nice, that says a lot about the service

Rating:

4.0

Confusing checkout process.